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[GH-ISSUE #2925] The iOS client returns We were unable to process your request. Please try again or contact us. An error has occurred. when attempting to view a vault item on first login after boot. #21043

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opened 2026-04-16 21:19:28 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-04-16 21:19:28 -05:00
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Originally created by @SergeantConfused on GitHub (Jan 1, 2024).
Original GitHub issue: https://github.com/bitwarden/android/issues/2925

Steps To Reproduce

  1. Make sure that the Bitwarden iOS client is not logged into any Bitwarden account.
  2. Turn the iOS device off.
  3. Turn the iOS device on.
  4. Launch Bitwarden.
  5. Tap on (Logging in on:) and select Bitwarden.com as the server.
  6. Log into a Bitwarden account.
  7. Tap on Types > Login and attempt to view a vault item.

Expected Result

To view the vault item.

Actual Result

An error stating (We were unable to process your request. Please try again or contact us. An error has occurred.) is shown.

Screenshots or Videos

N/A

Additional Context

  1. Unreproducible on Android 12.
  2. The (Log out) button does not function at this stage; Could be related to this report.
  3. If you dismiss Bitwarden from the task switcher and then launch it and unlock it, it'll operate as expected and it becomes possible to view the vault item and to log out.

Operating System

iOS

Operating System Version

17.2.1

Device

iPhone SE (2020)

Build Version

2023.12.0

Beta

  • Using a pre-release version of the application.
Originally created by @SergeantConfused on GitHub (Jan 1, 2024). Original GitHub issue: https://github.com/bitwarden/android/issues/2925 ### Steps To Reproduce 1. Make sure that the Bitwarden iOS client is not logged into any Bitwarden account. 2. Turn the iOS device off. 3. Turn the iOS device on. 4. Launch Bitwarden. 5. Tap on (Logging in on:) and select Bitwarden.com as the server. 6. Log into a Bitwarden account. 7. Tap on Types > Login and attempt to view a vault item. ### Expected Result To view the vault item. ### Actual Result An error stating (We were unable to process your request. Please try again or contact us. An error has occurred.) is shown. ### Screenshots or Videos N/A ### Additional Context 1. Unreproducible on Android 12. 2. The (Log out) button does not function at this stage; Could be related to [this report](https://github.com/bitwarden/mobile/issues/2920). 3. If you dismiss Bitwarden from the task switcher and then launch it and unlock it, it'll operate as expected and it becomes possible to view the vault item and to log out. ### Operating System iOS ### Operating System Version 17.2.1 ### Device iPhone SE (2020) ### Build Version 2023.12.0 ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2026-04-16 21:19:28 -05:00
GiteaMirror commented 2026-04-16 21:19:31 -05:00
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@Greenderella commented on GitHub (Feb 2, 2024):

Thanks for the report @SergeantConfused

If anybody else wishes to add any further information/screenshots/recordings etc., please feel free to do it here — Bitwarden's engineering team will be happy to review these.

<!-- gh-comment-id:1923753496 --> @Greenderella commented on GitHub (Feb 2, 2024): Thanks for the report @SergeantConfused If anybody else wishes to add any further information/screenshots/recordings etc., please feel free to do it here — Bitwarden's engineering team will be happy to review these.
GiteaMirror commented 2026-04-16 21:19:31 -05:00
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@vvolkgang commented on GitHub (Jun 20, 2024):

Issue migrated to https://github.com/bitwarden/mobile/issues/2925

<!-- gh-comment-id:2181385029 --> @vvolkgang commented on GitHub (Jun 20, 2024): Issue migrated to https://github.com/bitwarden/mobile/issues/2925
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Reference: github-starred/android#21043
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