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Can't switch accounts when using passkey #2065

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opened 2025-11-26 23:06:48 -06:00 by GiteaMirror · 4 comments
GiteaMirror commented 2025-11-26 23:06:48 -06:00
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Originally created by @ajasnz on GitHub (Nov 13, 2024).

Steps To Reproduce

  1. Go to 'github.com'
  2. Click on 'sign in with passkey'
  3. Attempt to switch Bitwarden account to an another signed in account

Expected Result

It is possible to choose a passkey from another signed in Bitwarden account

Actual Result

Only accounts in the currently selected Bitwarden account is shown and there is no option to see passkeys in another account. In earlier versions of the app, there was a profile icon in the top bar that would allow switching Bitwarden accounts during the passkey flow

Screenshots or Videos

https://github.com/user-attachments/assets/13200afe-c1c0-4a9c-8fd8-720531a39a77

Additional Context

No response

Build Version

2024.11.4

What server are you connecting to?

US

Self-host Server Version

No response

Environment Details

  • Device: Samsung Galaxy S24+
  • OS: Android 14, One UI 6.1

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @ajasnz on GitHub (Nov 13, 2024). ### Steps To Reproduce 1. Go to 'github.com' 2. Click on 'sign in with passkey' 3. Attempt to switch Bitwarden account to an another signed in account ### Expected Result It is possible to choose a passkey from another signed in Bitwarden account ### Actual Result Only accounts in the currently selected Bitwarden account is shown and there is no option to see passkeys in another account. In earlier versions of the app, there was a profile icon in the top bar that would allow switching Bitwarden accounts during the passkey flow ### Screenshots or Videos https://github.com/user-attachments/assets/13200afe-c1c0-4a9c-8fd8-720531a39a77 ### Additional Context _No response_ ### Build Version 2024.11.4 ### What server are you connecting to? US ### Self-host Server Version _No response_ ### Environment Details - Device: Samsung Galaxy S24+ - OS: Android 14, One UI 6.1 ### Issue Tracking Info - [X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the app:password-managerbug labels 2025-11-26 23:06:48 -06:00
GiteaMirror commented 2025-11-26 23:06:49 -06:00
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@bitwarden-bot commented on GitHub (Nov 13, 2024):

Thank you for your report! We've added this to our internal board for review.
ID: PM-14912

@bitwarden-bot commented on GitHub (Nov 13, 2024): Thank you for your report! We've added this to our internal board for review. ID: PM-14912
GiteaMirror commented 2025-11-26 23:06:49 -06:00
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@ajasnz commented on GitHub (Nov 14, 2024):

I can see a number of pull requests about a month ago that seem to be designed to remove and block account switching which I am guessing is the cause of this issue.

This means I now need to open Bitwarden and switch to the right account before initiating a passkey unlock flow whereas previously I could switch throughout. This adds more friction for the end user and increases error rates with the wrong account. Please either bring back account switching or display all passkeys across all accounts in the popup (there seems to be a pull request for this, but it doesn't work.

@ajasnz commented on GitHub (Nov 14, 2024): I can see a number of pull requests about a month ago that seem to be designed to remove and block account switching which I am guessing is the cause of this issue. This means I now need to open Bitwarden and switch to the right account before initiating a passkey unlock flow whereas previously I could switch throughout. This adds more friction for the end user and increases error rates with the wrong account. Please either bring back account switching or display all passkeys across all accounts in the popup (there seems to be a pull request for this, but it doesn't work.
GiteaMirror commented 2025-11-26 23:06:49 -06:00
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@sammbw commented on GitHub (Nov 14, 2024):

Hi there,

Thank you for your report!

I was able to reproduce this issue, and I have flagged this to our engineering team.

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these.

Thanks once again!

@sammbw commented on GitHub (Nov 14, 2024): Hi there, Thank you for your report! I was able to reproduce this issue, and I have flagged this to our engineering team. If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these. Thanks once again!
GiteaMirror commented 2025-11-26 23:06:49 -06:00
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@Hannnes1 commented on GitHub (Jun 5, 2025):

I would just like to clarify that the same issue exists in the browser extension as well, but maybe you are aware of that already.

@Hannnes1 commented on GitHub (Jun 5, 2025): I would just like to clarify that the same issue exists in the browser extension as well, but maybe you are aware of that already.
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Reference: github-starred/android#2065
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