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Kraken Exchange App Doesn't Trigger Bitwarden Passkey Login #2029

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opened 2025-11-26 23:05:43 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2025-11-26 23:05:43 -06:00
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Originally created by @raywdude on GitHub (Oct 18, 2024).

Bitwarden Beta

  • I'm using the new native Bitwarden Beta app and I'm aware that legacy .NET app bugs should be reported in bitwarden/mobile

Steps To Reproduce

  1. Install Kraken (the Exchange app) from Play Store
  2. Login to an account that is bound to Passkey (signed up using Desktop Chrome Bitwarden extension)

Expected Result

Bitwarden is provided as an option for Passkey

Actual Result

Bitwarden is not provided as an option; instead it claims there are no passkeys for this device

Screenshots or Videos

No response

Additional Context

No response

Build Version

2024.9.0

Environment Details

Samsung Galaxy S24 Ultra (SM-S928U1)

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @raywdude on GitHub (Oct 18, 2024). ### Bitwarden Beta - [X] I'm using the new native Bitwarden Beta app and I'm aware that legacy .NET app bugs should be reported in [bitwarden/mobile](https://github.com/bitwarden/mobile) ### Steps To Reproduce 1. Install Kraken (the Exchange app) from Play Store 2. Login to an account that is bound to Passkey (signed up using Desktop Chrome Bitwarden extension) ### Expected Result Bitwarden is provided as an option for Passkey ### Actual Result Bitwarden is not provided as an option; instead it claims there are no passkeys for this device ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Build Version 2024.9.0 ### Environment Details Samsung Galaxy S24 Ultra (SM-S928U1) ### Issue Tracking Info - [X] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bug label 2025-11-26 23:05:43 -06:00
GiteaMirror commented 2025-11-26 23:05:44 -06:00
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@bitwarden-bot commented on GitHub (Oct 18, 2024):

Thank you for your report! We've added this to our internal board for review.
ID: PM-13823

@bitwarden-bot commented on GitHub (Oct 18, 2024): Thank you for your report! We've added this to our internal board for review. ID: PM-13823
GiteaMirror commented 2025-11-26 23:05:44 -06:00
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@sammbw commented on GitHub (Oct 18, 2024):

Hi there,

I reproduced this, though my understanding is that this is a restriction of their passkey implementation. I note on the two-factor authentication prompt it states "Use your hardware security key or device passkey to continue signing in" which indicates that a passkey stored in a password manager may not meet their security criteria.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

@sammbw commented on GitHub (Oct 18, 2024): Hi there, I reproduced this, though my understanding is that this is a restriction of their passkey implementation. I note on the two-factor authentication prompt it states _"Use your hardware security key or device passkey to continue signing in"_ which indicates that a passkey stored in a password manager may not meet their security criteria. We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
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Reference: github-starred/android#2029
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