Passkey selection not working on IOS with vault offline #1887

Closed
opened 2025-11-26 23:00:49 -06:00 by GiteaMirror · 5 comments
Owner

Originally created by @pkinerd on GitHub (May 26, 2024).

Steps To Reproduce

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. Click on '...'

Expected Result

Bitwarden pop allows selection of relevant passkey

Actual Result

Password/passkeys selection hangs with spinner

Screenshots or Videos

Go to website

image

Select bitwarden

image

Pass through faceid auth on bitwarden popup

Get stuck on selection screen with spinner

image

Switch to network with access to vault

bitwarden popup has no trouble showing relevant passkeys and passwords

image

Additional Context

No response

Operating System

iOS

Operating System Version

17.5.1

Device

iPhone 15 Pro

Build Version

© Bitwarden Inc. 2015-2024 Version: 2024.5.1 (7674)

Beta

  • Using a pre-release version of the application.
Originally created by @pkinerd on GitHub (May 26, 2024). ### Steps To Reproduce 1. Go to '...' 2. Click on '....' 3. Scroll down to '....' 4. Click on '...' ### Expected Result Bitwarden pop allows selection of relevant passkey ### Actual Result Password/passkeys selection hangs with spinner ### Screenshots or Videos Go to website ![image](https://github.com/bitwarden/mobile/assets/169779439/27a50b04-c22e-4fef-ae3a-44f858f7566c) Select bitwarden ![image](https://github.com/bitwarden/mobile/assets/169779439/d3c90983-0f60-4d18-aac4-7e0e6b5f3225) Pass through faceid auth on bitwarden popup Get stuck on selection screen with spinner ![image](https://github.com/bitwarden/mobile/assets/169779439/bef8026b-de16-4407-b3ff-8308396865f1) Switch to network with access to vault bitwarden popup has no trouble showing relevant passkeys and passwords ![image](https://github.com/bitwarden/mobile/assets/169779439/75f216b7-1a0f-4839-8b74-622acd0286bd) ### Additional Context _No response_ ### Operating System iOS ### Operating System Version 17.5.1 ### Device iPhone 15 Pro ### Build Version © Bitwarden Inc. 2015-2024 Version: 2024.5.1 (7674) ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2025-11-26 23:00:49 -06:00
Author
Owner

@Adedamola-Aina commented on GitHub (May 29, 2024):

Hi @pkinerd

Your issue appears to be describing the intended behavior of the software. as after you selected the passkey you would still need the internet to login to the webpage.

We use GitHub issues as a place to track bugs and other development related issues.

This issue will now be closed.
Thanks!

@Adedamola-Aina commented on GitHub (May 29, 2024): Hi @pkinerd Your issue appears to be describing the intended behavior of the software. as after you selected the passkey you would still need the internet to login to the webpage. We use GitHub issues as a place to track bugs and other development related issues. This issue will now be closed. Thanks!
Author
Owner

@pkinerd commented on GitHub (May 29, 2024):

There was an internet connection - just no access to privately hosted vault.

I believe using bitwarden when the vault is inaccessible is supposed to be supported?

@pkinerd commented on GitHub (May 29, 2024): There was an internet connection - just no access to privately hosted vault. I believe using bitwarden when the vault is inaccessible is supposed to be supported?
Author
Owner

@pkinerd commented on GitHub (Jun 14, 2024):

Hi @Adedamola-Aina

My understanding is that bitwarden app should work even where the vault it is connected to is not available (as was the case in my original report).

I’m an engineer, this was not a clueless report of “I can’t login to website without internet” that you’ve indicated.

Your comment indicates you’ve misunderstood the context of the reported bug.

should we re open this?

@pkinerd commented on GitHub (Jun 14, 2024): Hi @Adedamola-Aina My understanding is that bitwarden app should work even where the vault it is connected to is not available (as was the case in my original report). I’m an engineer, this was not a clueless report of “I can’t login to website without internet” that you’ve indicated. Your comment indicates you’ve misunderstood the context of the reported bug. should we re open this?
Author
Owner

@pkinerd commented on GitHub (Jun 14, 2024):

Ultimately bitwarden mobile app storage needs an overhaul to support offline / remote / disconnected-from-vault use cases…

e.g. you can’t save changes to entries whilst offline, the above case of the ui locking up when trying to read passkeys.

@pkinerd commented on GitHub (Jun 14, 2024): Ultimately bitwarden mobile app storage needs an overhaul to support offline / remote / disconnected-from-vault use cases… e.g. you can’t save changes to entries whilst offline, the above case of the ui locking up when trying to read passkeys.
Author
Owner

@edwardgalligan commented on GitHub (Aug 29, 2024):

bitwarden mobile app storage needs an overhaul to support offline / remote / disconnected-from-vault use cases

I came here to open an issue about the above - @Adedamola-Aina what is the more appropriate action here? Should I open a fresh duplicate Github issue or will this one be re-opened?

@edwardgalligan commented on GitHub (Aug 29, 2024): > bitwarden mobile app storage needs an overhaul to support offline / remote / disconnected-from-vault use cases I came here to open an issue about the above - @Adedamola-Aina what is the more appropriate action here? Should I open a fresh duplicate Github issue or will this one be re-opened?
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Reference: github-starred/android#1887