login with device fingerprint phrases dont match between firefox extension and android app #1793

New Issue

2025-11-26T22:58:16-06:00

GiteaMirror commented

2025-11-26 22:58:16 -06:00

Originally created by @kinghat on GitHub (Jan 17, 2024).

Steps To Reproduce

try to login with device on firefox(flatpak) extension in linux desktop
go to notification or unlocked vault on android app

Expected Result

the fingerprint phrases should be matching

Actual Result

fingerprint phrases dont match

Screenshots or Videos

No response

Additional Context

i didnt see any issues about it here but there is a community post about it from last year: https://community.bitwarden.com/t/login-to-web-using-device-is-impossible-because-fingerprint-phrases-dont-match/49770

Operating System

Android

Operating System Version

14 graphene os

Device

pixel 6a

Build Version

2024.1.0 (8737)

Beta

Using a pre-release version of the application.

Originally created by @kinghat on GitHub (Jan 17, 2024). ### Steps To Reproduce try to login with device on firefox(flatpak) extension in linux desktop go to notification or unlocked vault on android app ### Expected Result the fingerprint phrases should be matching ### Actual Result fingerprint phrases dont match ### Screenshots or Videos _No response_ ### Additional Context i didnt see any issues about it here but there is a community post about it from last year: https://community.bitwarden.com/t/login-to-web-using-device-is-impossible-because-fingerprint-phrases-dont-match/49770 ### Operating System Android ### Operating System Version 14 graphene os ### Device pixel 6a ### Build Version 2024.1.0 (8737) ### Beta - [ ] Using a pre-release version of the application.

GiteaMirror added the bug label 2025-11-26 22:58:16 -06:00

GiteaMirror closed this issue

2025-11-26 22:58:16 -06:00

GiteaMirror commented

2025-11-26 22:58:17 -06:00

@Neonwarden commented on GitHub (Jan 17, 2024):

Hi there,

The Flatpak version of Bitwarden is community-managed and is not officially supported by Bitwarden. Please install the Firefox extension from the official Bitwarden downloads page: https://bitwarden.com/download/

We use GitHub issues as a place to track bugs and other development-related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

@Neonwarden commented on GitHub (Jan 17, 2024): Hi there, The Flatpak version of Bitwarden is community-managed and is not officially supported by Bitwarden. Please install the Firefox extension from the official Bitwarden downloads page: https://bitwarden.com/download/ We use GitHub issues as a place to track bugs and other development-related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!

GiteaMirror commented

2025-11-26 22:58:17 -06:00

@kinghat commented on GitHub (Jan 17, 2024):

The Flatpak version of Bitwarden is community-managed and is not officially supported by Bitwarden. Please install the Firefox extension from the official Bitwarden downloads page: https://bitwarden.com/download/

this is for the bitwarden firefox browser extension, installed via the mozilla addon store which the bitwarden site directs you to, that happens to be running in firefox which is a flatpak. not the flatpak version of bitwarden desktop.

We use GitHub issues as a place to track bugs and other development-related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

the public shouldnt be opening mobile bug reports in this repo? i dont know if this is a mobile or firefox browser extension issue tbf.

Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

i posted a link to the year old community discussion about this issue in the report.

@kinghat commented on GitHub (Jan 17, 2024): > The Flatpak version of Bitwarden is community-managed and is not officially supported by Bitwarden. Please install the Firefox extension from the official Bitwarden downloads page: https://bitwarden.com/download/ this is for the bitwarden firefox browser extension, installed via the mozilla addon store which the bitwarden site directs you to, that happens to be running in firefox which is a flatpak. not the flatpak version of bitwarden desktop. > We use GitHub issues as a place to track bugs and other development-related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). > > You can include a link to this issue in the message content. the public shouldnt be opening mobile bug reports in this repo? i dont know if this is a mobile or firefox browser extension issue tbf. > Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). i posted a link to the year old community discussion about this issue in the report.

GiteaMirror commented

2025-11-26 22:58:17 -06:00

@Krychaz commented on GitHub (Jan 25, 2024):

Hello there @kinghat

Apologies for the delay and initial confusion. I understand that you are using the Bitwarden browser extension within your mobile Firefox browser; Please bear in mind that that client is designed for desktop environments (https://bitwarden.com/help/product-faqs/#q-does-bitwarden-manage-the-firefox-browser-extension-on-android-mobile) and browsers, and on Android you should use our dedicated Android client (https://bitwarden.com/help/getting-started-mobile/).

If you wish, you can continue using that client in the mobile Firefox browser, but you'd be doing so at your own risk as some of its functions may not operate as expected in a mobile environment.

@Krychaz commented on GitHub (Jan 25, 2024): Hello there @kinghat Apologies for the delay and initial confusion. I understand that you are using the Bitwarden browser extension within your mobile Firefox browser; Please bear in mind that that client is designed for desktop environments (https://bitwarden.com/help/product-faqs/#q-does-bitwarden-manage-the-firefox-browser-extension-on-android-mobile) and browsers, and on Android you should use our dedicated Android client (https://bitwarden.com/help/getting-started-mobile/). If you wish, you can continue using that client in the mobile Firefox browser, but you'd be doing so at your own risk as some of its functions may not operate as expected in a mobile environment.

GiteaMirror commented

2025-11-26 22:58:17 -06:00

@kinghat commented on GitHub (Jan 25, 2024):

Hello there @kinghat

Apologies for the delay and initial confusion. I understand that you are using the Bitwarden browser extension within your mobile Firefox browser; Please bear in mind that that client is designed for desktop environments (https://bitwarden.com/help/product-faqs/#q-does-bitwarden-manage-the-firefox-browser-extension-on-android-mobile) and browsers, and on Android you should use our dedicated Android client (https://bitwarden.com/help/getting-started-mobile/).

If you wish, you can continue using that client in the mobile Firefox browser, but you'd be doing so at your own risk as some of its functions may not operate as expected in a mobile environment.

thanks for the reply! this is about bitwardens firefox desktop extension and the mobile android app. not the bitwarden browser extension running in the firefox mobile context.

@kinghat commented on GitHub (Jan 25, 2024): > Hello there @kinghat > > Apologies for the delay and initial confusion. I understand that you are using the Bitwarden browser extension within your mobile Firefox browser; Please bear in mind that that client is designed for desktop environments (https://bitwarden.com/help/product-faqs/#q-does-bitwarden-manage-the-firefox-browser-extension-on-android-mobile) and browsers, and on Android you should use our dedicated Android client (https://bitwarden.com/help/getting-started-mobile/). > > If you wish, you can continue using that client in the mobile Firefox browser, but you'd be doing so at your own risk as some of its functions may not operate as expected in a mobile environment. thanks for the reply! this is about bitwardens firefox desktop extension and the mobile android app. not the bitwarden browser extension running in the firefox mobile context.

GiteaMirror commented

2025-11-26 22:58:17 -06:00

@kinghat commented on GitHub (Apr 13, 2024):

this is still an issue.

@kinghat commented on GitHub (Apr 13, 2024): this is still an issue.

GiteaMirror commented

2025-11-26 22:58:17 -06:00

@BlackOfWorld commented on GitHub (May 7, 2024):

This is still an issue.

@BlackOfWorld commented on GitHub (May 7, 2024): This is still an issue.