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Sync error Andoid APK #1790

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opened 2025-11-26 22:58:12 -06:00 by GiteaMirror · 1 comment
GiteaMirror commented 2025-11-26 22:58:12 -06:00
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Originally created by @ArthFink on GitHub (Jan 7, 2024).

Steps To Reproduce

I do not current know how to reproduce it.

The general issue / bug is. With since some releases i can't sync my Android 14 device, on IOS there is now issue. The account in question is self-hosted, but works flawlessly with other Operating systems.

I have re-installed the app and I get an email notification that a new device was log in. I can see the login process in the access log of the Docker. But the sync is not sent to it.

Expected Result

Normal sync from the server

Actual Result

Sync faild

Screenshots or Videos

https://github.com/bitwarden/mobile/assets/36709816/17c41b5e-dc06-43b9-8617-45190532ab96

Additional Context

No response

Operating System

Android

Operating System Version

Andoid 14

Device

Google Pixel 7a

Build Version

© Bitwarden Inc. 2015-2024 Version: 2023.12.0 (8588)

Beta

  • Using a pre-release version of the application.
Originally created by @ArthFink on GitHub (Jan 7, 2024). ### Steps To Reproduce I do not current know how to reproduce it. The general issue / bug is. With since some releases i can't sync my Android 14 device, on IOS there is now issue. The account in question is self-hosted, but works flawlessly with other Operating systems. I have re-installed the app and I get an email notification that a new device was log in. I can see the login process in the access log of the Docker. But the sync is not sent to it. ### Expected Result Normal sync from the server ### Actual Result Sync faild ### Screenshots or Videos https://github.com/bitwarden/mobile/assets/36709816/17c41b5e-dc06-43b9-8617-45190532ab96 ### Additional Context _No response_ ### Operating System Android ### Operating System Version Andoid 14 ### Device Google Pixel 7a ### Build Version © Bitwarden Inc. 2015-2024 Version: 2023.12.0 (8588) ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2025-11-26 22:58:12 -06:00
GiteaMirror commented 2025-11-26 22:58:13 -06:00
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@sammbw commented on GitHub (Jan 8, 2024):

Hi there,

I'm unable to reproduce your issue due to the self-hosted environment, and am not able to reproduce it in my own environment - there may be specific networking considerations we need to consider. We use GitHub issues as a place to track bugs and other development related issues. I'd recommend contacting the support team using our “Contact support” form located on our Help Center (https://bitwarden.com/help/) so we can investigate this further with you.

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

@sammbw commented on GitHub (Jan 8, 2024): Hi there, I'm unable to reproduce your issue due to the self-hosted environment, and am not able to reproduce it in my own environment - there may be specific networking considerations we need to consider. We use GitHub issues as a place to track bugs and other development related issues. I'd recommend contacting the support team using our “Contact support” form located on our Help Center (https://bitwarden.com/help/) so we can investigate this further with you. You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
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GiteaMirror ninjasurge (Kaehlen Rog)
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Reference: github-starred/android#1790