github-starred/android
2
0
Fork 0
mirror of https://github.com/bitwarden/android.git synced 2026-06-09 16:21:19 -05:00
Code Issues 2.2k Packages Projects Releases 127 Wiki Activity

iPhone app PIN unlock times out too quickly (and the timeout period is not documented) #1763

New Issue
Closed
opened 2025-11-26 22:57:30 -06:00 by GiteaMirror · 4 comments
GiteaMirror commented 2025-11-26 22:57:30 -06:00
Owner
Copy Link

Originally created by @gsharratt on GitHub (Nov 9, 2023).

Steps To Reproduce

  1. Configure the BW iPhone app with Unlock with PIN code = ON; Face ID = OFF.
  2. Wait some period of time, e.g., 36 hours
  3. Open the app
  4. There is a high probability that the app does NOT offer unlocking via PIN, only unlocking via master password

Expected Result

  1. Configure the BW iPhone app with Unlock with PIN code = ON; Face ID = OFF
  2. Further configure the period of time X (hours or days) that the PIN is to remain active (i.e., how long before it times out)
  3. Wait some period of time Y (hours or days)
  4. Open the app
    6a. If Y < X, the app DOES offer unlocking via PIN
    6b. If Y > X, the app does NOT offer unlocking via PIN, only unlocking via master password

Actual Result

  1. Configure the BW iPhone app with Unlock with PIN code = ON; Face ID = OFF.
  2. (There is no way to configure the period of time X (hours or days) that the PIN is to remain active (i.e., how long before it times out))
  3. Wait some period of time Y (hours or days) -- e.g., 36 hours
  4. Open the app
  5. There is a high probability that the app does NOT offer unlocking via PIN, only unlocking via master password

Screenshots or Videos

No response

Additional Context

  • I've never figured out whether the trigger for the PIN timing out (i.e., no longer being offered) is (a) a particular number of hours/days or (b) some random event. I'm pretty sure I never get the PIN prompt after 1.5 to 2 days.
  • The BW documentation does not state how long PIN unlock is supposed to remain active.
  • IMO PIN unlock should be configurable to remain active for a period of time ranging from 1 hour to (at most) 1 month.

Operating System

iOS

Operating System Version

the problem has been present for at least a year (so many different versions of iOS/iPadOS)

Device

iPhone 13 mini, iPad mini 6

Build Version

the problem has been present for at least a year (so many different versions of BW)

Beta

  • Using a pre-release version of the application.
Originally created by @gsharratt on GitHub (Nov 9, 2023). ### Steps To Reproduce 1. Configure the BW iPhone app with Unlock with PIN code = ON; Face ID = OFF. 2. Wait some period of time, e.g., 36 hours 3. Open the app 4. There is a high probability that the app does NOT offer unlocking via PIN, only unlocking via master password ### Expected Result 1. Configure the BW iPhone app with Unlock with PIN code = ON; Face ID = OFF 2. **Further configure the period of time X (hours or days) that the PIN is to remain active (i.e., how long before it times out)** 4. Wait some period of time Y (hours or days) 5. Open the app 6a. If Y < X, the app DOES offer unlocking via PIN 6b. If Y > X, the app does NOT offer unlocking via PIN, only unlocking via master password ### Actual Result 1. Configure the BW iPhone app with Unlock with PIN code = ON; Face ID = OFF. 2. **(There is no way to configure the period of time X (hours or days) that the PIN is to remain active (i.e., how long before it times out))** 3. Wait some period of time Y (hours or days) -- e.g., 36 hours 4. Open the app 5. There is a high probability that the app does NOT offer unlocking via PIN, only unlocking via master password ### Screenshots or Videos _No response_ ### Additional Context - I've never figured out whether the trigger for the PIN timing out (i.e., no longer being offered) is (a) a particular number of hours/days or (b) some random event. I'm pretty sure I never get the PIN prompt after 1.5 to 2 days. - The BW documentation does not state how long PIN unlock is supposed to remain active. - IMO PIN unlock should be configurable to remain active for a period of time ranging from 1 hour to (at most) 1 month. ### Operating System iOS ### Operating System Version the problem has been present for at least a year (so many different versions of iOS/iPadOS) ### Device iPhone 13 mini, iPad mini 6 ### Build Version the problem has been present for at least a year (so many different versions of BW) ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2025-11-26 22:57:30 -06:00
GiteaMirror commented 2025-11-26 22:57:31 -06:00
Author
Owner
Copy Link

@jtodddd commented on GitHub (Nov 9, 2023):

Hi there,

This is expected behavior as when you log out of your mobile app, your unlock with PIN settings will be wiped and you will need to re-enable Unlock with PIN (https://bitwarden.com/help/unlock-with-pin/#tab-mobile-DeLAPOlNpLH3MaKazVTfU)

We use GitHub issues as a place to track bugs and other development related issues. If you have any questions please write us back using our contact form, so we can continue troubleshooting: https://bitwarden.com/contact/

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

@jtodddd commented on GitHub (Nov 9, 2023): Hi there, This is expected behavior as when you log out of your mobile app, your unlock with PIN settings will be wiped and you will need to re-enable Unlock with PIN (https://bitwarden.com/help/unlock-with-pin/#tab-mobile-DeLAPOlNpLH3MaKazVTfU) We use GitHub issues as a place to track bugs and other development related issues. If you have any questions please write us back using our contact form, so we can continue troubleshooting: https://bitwarden.com/contact/ You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
GiteaMirror commented 2025-11-26 22:57:31 -06:00
Author
Owner
Copy Link

@gsharratt commented on GitHub (Nov 9, 2023):

... when you log out of your mobile app, your unlock with PIN settings will be wiped and you will need to re-enable Unlock with PIN (https://bitwarden.com/help/unlock-with-pin/#tab-mobile-DeLAPOlNpLH3MaKazVTfU)

That's not what's happening. I did not log out of the app. Please review the repro again.

@gsharratt commented on GitHub (Nov 9, 2023): > ... when you log out of your mobile app, your unlock with PIN settings will be wiped and you will need to re-enable Unlock with PIN (https://bitwarden.com/help/unlock-with-pin/#tab-mobile-DeLAPOlNpLH3MaKazVTfU) That's not what's happening. I did not log out of the app. Please review the repro again.
GiteaMirror commented 2025-11-26 22:57:31 -06:00
Author
Owner
Copy Link

@gsharratt commented on GitHub (Nov 11, 2023):

@jtodddd
I wanted to be sure I didn't miss anything so I just did another search of BW help pages.
All I found was the point you referenced:

When you log out of your mobile app, your unlock with PIN settings will be wiped and you will need to re-enable Unlock with PIN.

So to be clear, in the repro above I never logged out after logging in. I simply switched to a different app or turned off the mobile device.
Unlock with PIN works fine for some period of time, but as mentioned ^^ that period of time is apparently random (roughly a day, or two at most, I think) and not defined in any way in the help files.
Hence this issue.

@gsharratt commented on GitHub (Nov 11, 2023): @jtodddd I wanted to be sure I didn't miss anything so I just did another search of BW help pages. All I found was the point you referenced: > When you log out of your mobile app, your unlock with PIN settings will be wiped and you will need to re-enable Unlock with PIN. So to be clear, in the repro above I never logged out after logging in. I simply switched to a different app or turned off the mobile device. Unlock with PIN works fine for some period of time, but as mentioned ^^ that period of time is apparently random (roughly a day, or two at most, I think) and not defined in any way in the help files. Hence this issue.
GiteaMirror commented 2025-11-26 22:57:31 -06:00
Author
Owner
Copy Link

@gsharratt commented on GitHub (Nov 16, 2023):

@jtodddd
Please review the thread: I believe this issue was closed by mistake.

@gsharratt commented on GitHub (Nov 16, 2023): @jtodddd Please review the thread: I believe this issue was closed by mistake.
Sign in to join this conversation.
No Branch/Tag Specified
Branches Tags
Labels
Clear labels
app:authenticator
app:password-manager
bug
bug-passkey
customer-support
duplicate
enhancement
good first issue
help wanted
needs-reply
needs-response
pull-request
Mirrored from GitHub Pull Request
 question
No Label bug
Milestone
No items
No Milestone
Projects
Clear projects
No project
Assignees
Clear assignees
GiteaMirror ninjasurge
No Assignees
1 Participants
Notifications
Due Date
No due date set.
Dependencies

No dependencies set.

Reference: github-starred/android#1763
Delete Branch "%!s()"

Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?