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iOS - Can't retrieve or see saved logins/passwords + #1583

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opened 2025-11-26 22:52:57 -06:00 by GiteaMirror · 7 comments
GiteaMirror commented 2025-11-26 22:52:57 -06:00
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Originally created by @diegolakatos on GitHub (Feb 4, 2023).

Steps To Reproduce

  1. Open the app
  2. Click on any entry (Login, card, identity, secure note)

Expected Result

I expect to be able to see the saved passwords

Actual Result

I can't see the names of the entries and when I click in one of them no information is returned.

Screenshots or Videos

20230204_104328240_iOS
20230204_104401369_iOS
20230204_104438572_iOS

Additional Context

I recently changed the KDF Interactions to 600000

Operating System

iOS

Operating System Version

16.3

Device

iPhone 13

Build Version

2023.1.0 (2886)

Beta

  • Using a pre-release version of the application.
Originally created by @diegolakatos on GitHub (Feb 4, 2023). ### Steps To Reproduce 1. Open the app 2. Click on any entry (Login, card, identity, secure note) ### Expected Result I expect to be able to see the saved passwords ### Actual Result I can't see the names of the entries and when I click in one of them no information is returned. ### Screenshots or Videos ![20230204_104328240_iOS](https://user-images.githubusercontent.com/10434046/216762888-35134780-86ad-417c-b357-aca2936a839e.png) ![20230204_104401369_iOS](https://user-images.githubusercontent.com/10434046/216762889-4d5ed6dd-7743-43e9-af20-3eeae80a9972.png) ![20230204_104438572_iOS](https://user-images.githubusercontent.com/10434046/216762891-a7f482fc-61eb-41ca-b240-a0f5d13eacc3.png) ### Additional Context I recently changed the `KDF Interactions` to 600000 ### Operating System iOS ### Operating System Version 16.3 ### Device iPhone 13 ### Build Version 2023.1.0 (2886) ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2025-11-26 22:52:57 -06:00
GiteaMirror commented 2025-11-26 22:52:58 -06:00
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@kspearrin commented on GitHub (Feb 4, 2023):

Hi. Have you tried logging out and back in?

@kspearrin commented on GitHub (Feb 4, 2023): Hi. Have you tried logging out and back in?
GiteaMirror commented 2025-11-26 22:52:58 -06:00
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@diegolakatos commented on GitHub (Feb 4, 2023):

Hello, yes I have.

I reduced the number of interactions and now I can see the items again.
Later today I will increase again and perform some tests.

On Sat 4 Feb 2023 at 11:40, Kyle Spearrin @.***> wrote:

Hi. Have you tried logging out and back in?

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Reply to this email directly, view it on GitHub
https://github.com/bitwarden/mobile/issues/2343#issuecomment-1416730443,
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You are receiving this because you authored the thread.Message ID:
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--
Atenciosamente / Regards,
Diego Veríssimo Lakatos

@diegolakatos commented on GitHub (Feb 4, 2023): Hello, yes I have. I reduced the number of interactions and now I can see the items again. Later today I will increase again and perform some tests. On Sat 4 Feb 2023 at 11:40, Kyle Spearrin ***@***.***> wrote: > Hi. Have you tried logging out and back in? > > — > Reply to this email directly, view it on GitHub > <https://github.com/bitwarden/mobile/issues/2343#issuecomment-1416730443>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/ACPTL7XMIBL4BOTCSG2YNQDWVY52DANCNFSM6AAAAAAURDHBZM> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> > -- Atenciosamente / Regards, Diego Veríssimo Lakatos
GiteaMirror commented 2025-11-26 22:52:58 -06:00
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@kspearrin commented on GitHub (Feb 4, 2023):

Was the empty item issue only happening on iOS?did you try to use any other clients, like logging back into the web vault?

@kspearrin commented on GitHub (Feb 4, 2023): Was the empty item issue only happening on iOS?did you try to use any other clients, like logging back into the web vault?
GiteaMirror commented 2025-11-26 22:52:58 -06:00
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@diegolakatos commented on GitHub (Feb 4, 2023):

iOS only

On Sat 4 Feb 2023 at 11:51, Kyle Spearrin @.***> wrote:

Was the empty item issue only happening on iOS?did you try to use any
other clients, like logging back into the web vault?

—
Reply to this email directly, view it on GitHub
https://github.com/bitwarden/mobile/issues/2343#issuecomment-1416732346,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/ACPTL7XZVFGW6HC2HKFKUZ3WVY7EXANCNFSM6AAAAAAURDHBZM
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You are receiving this because you authored the thread.Message ID:
@.***>

--
Atenciosamente / Regards,
Diego Veríssimo Lakatos

@diegolakatos commented on GitHub (Feb 4, 2023): iOS only On Sat 4 Feb 2023 at 11:51, Kyle Spearrin ***@***.***> wrote: > Was the empty item issue only happening on iOS?did you try to use any > other clients, like logging back into the web vault? > > — > Reply to this email directly, view it on GitHub > <https://github.com/bitwarden/mobile/issues/2343#issuecomment-1416732346>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/ACPTL7XZVFGW6HC2HKFKUZ3WVY7EXANCNFSM6AAAAAAURDHBZM> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> > -- Atenciosamente / Regards, Diego Veríssimo Lakatos
GiteaMirror commented 2025-11-26 22:52:58 -06:00
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@trmartin4 commented on GitHub (Feb 4, 2023):

@diegolakatos, thank you for your input. Just one point that I want to make sure that we understand: were you were able to log in to other clients (web vault, browser extension, or desktop) and see your vault with 600000 iterations? Or was iOS the only client that you tried?

Thank you for your help!

@trmartin4 commented on GitHub (Feb 4, 2023): @diegolakatos, thank you for your input. Just one point that I want to make sure that we understand: were you were able to log in to other clients (web vault, browser extension, or desktop) and see your vault with 600000 iterations? Or was iOS the only client that you tried? Thank you for your help!
GiteaMirror commented 2025-11-26 22:52:59 -06:00
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@diegolakatos commented on GitHub (Feb 6, 2023):

I was able to use other clients (Firefox extension on Linux and MacOS and
web vault) without any issues, only iOS was not working.

I've increased the number of iterations some hours ago and so far iOS
client is working fine.

Regards

Em sáb., 4 de fev. de 2023 às 20:24, Todd Martin @.***>
escreveu:

@diegolakatos https://github.com/diegolakatos, thank you for your
input. Just one point that I want to make sure that we understand: were you
were able to log in to other clients (web vault, browser extension, or
desktop) and see your vault with 600000 iterations? Or was iOS the only
client that you tried?

Thank you for your help!

—
Reply to this email directly, view it on GitHub
https://github.com/bitwarden/mobile/issues/2343#issuecomment-1416842678,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/ACPTL7UPUE37ABDBR757DU3WV23JFANCNFSM6AAAAAAURDHBZM
.
You are receiving this because you were mentioned.Message ID:
@.***>

--
Atenciosamente / Regards,
Diego Veríssimo Lakatos

@diegolakatos commented on GitHub (Feb 6, 2023): I was able to use other clients (Firefox extension on Linux and MacOS and web vault) without any issues, only iOS was not working. I've increased the number of iterations some hours ago and so far iOS client is working fine. Regards Em sáb., 4 de fev. de 2023 às 20:24, Todd Martin ***@***.***> escreveu: > @diegolakatos <https://github.com/diegolakatos>, thank you for your > input. Just one point that I want to make sure that we understand: were you > were able to log in to other clients (web vault, browser extension, or > desktop) and see your vault with 600000 iterations? Or was iOS the only > client that you tried? > > Thank you for your help! > > — > Reply to this email directly, view it on GitHub > <https://github.com/bitwarden/mobile/issues/2343#issuecomment-1416842678>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/ACPTL7UPUE37ABDBR757DU3WV23JFANCNFSM6AAAAAAURDHBZM> > . > You are receiving this because you were mentioned.Message ID: > ***@***.***> > -- Atenciosamente / Regards, Diego Veríssimo Lakatos
GiteaMirror commented 2025-11-26 22:52:59 -06:00
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@diegolakatos commented on GitHub (Feb 20, 2023):

The problem never happened again. Closing this issue.

@diegolakatos commented on GitHub (Feb 20, 2023): The problem never happened again. Closing this issue.
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Reference: github-starred/android#1583