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[Android] App stuck at “Logging in…” after entering the password #1564

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opened 2025-11-26 22:52:36 -06:00 by GiteaMirror · 1 comment
GiteaMirror commented 2025-11-26 22:52:36 -06:00
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Originally created by @meenbeese on GitHub (Jan 19, 2023).

Steps To Reproduce

  1. Go to Android app
  2. Enter email
  3. Enter master pass (is correct, I checked)
  4. “Logging in…” is displayed, but it never stops and doesn’t log me in

Expected Result

I want the app to log in as I have always done before.

Actual Result

Both my email address is correct but I cannot log in.

Screenshots or Videos

No response

Additional Context

Log in stopped working after the 2023.1.0 update.
I tested on Windows and iOS and they are unaffected.

Operating System

Android

Operating System Version

12

Device

Redmi Note 10 Pro

Build Version

2023.1.0

Beta

  • Using a pre-release version of the application.
Originally created by @meenbeese on GitHub (Jan 19, 2023). ### Steps To Reproduce 1. Go to Android app 2. Enter email 3. Enter master pass (is correct, I checked) 4. “Logging in…” is displayed, but it never stops and doesn’t log me in ### Expected Result I want the app to log in as I have always done before. ### Actual Result Both my email address is correct but I cannot log in. ### Screenshots or Videos _No response_ ### Additional Context Log in stopped working after the 2023.1.0 update. I tested on Windows and iOS and they are unaffected. ### Operating System Android ### Operating System Version 12 ### Device Redmi Note 10 Pro ### Build Version 2023.1.0 ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2025-11-26 22:52:36 -06:00
GiteaMirror commented 2025-11-26 22:52:37 -06:00
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@MarsCandyBars commented on GitHub (Jan 20, 2023):

Greetings,

Please restart your device and attempt to log in again. If that doesn't help, an uninstall/reinstall of the Android application may resolve the issue.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our contact form, so that we can continue troubleshooting: https://bitwarden.com/contact/

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/). The issue here will be closed.

@MarsCandyBars commented on GitHub (Jan 20, 2023): Greetings, Please restart your device and attempt to log in again. If that doesn't help, an uninstall/reinstall of the Android application may resolve the issue. We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our contact form, so that we can continue troubleshooting: https://bitwarden.com/contact/ You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/). The issue here will be closed.
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Reference: github-starred/android#1564
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