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"Sync Failed" experience is poor #1442

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opened 2025-11-26 22:49:14 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2025-11-26 22:49:14 -06:00
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Originally created by @snarkywolverine on GitHub (Apr 19, 2022).

Steps To Reproduce

For some reason, my device can't sync with the server. I've seen on Reddit that uninstall/reinstall is a good way to solve this (which I haven't yet tried).

The issue I have is twofold:

(1) When I do a pulldown from the top (to force a sync), there's no status indication at all. In an earlier version, it said "Sync Complete", which is wrong; now, there's no progress or failure notification. The app should tell me somehow (popup text is the easiest, though a banner of some kind would be better) that the latest attempt to sync has failed.

(2) The entirety of the debugging information is "Sync failed". Nothing about connection to the server, or invalid certificates, or anything... just 'failed'. A little more context would be helpful -- give me a clue if I should be restarting the app or reinstalling or ... something.

Expected Result

See above. I expect to see the failure on the main page, and would like additional logs to be visible from ... somewhere.

Actual Result

"Sync Failed"

Screenshots or Videos

No response

Additional Context

No response

Operating System

Android

Operating System Version

12

Device

Galaxy A32 5G

Build Version

2.17.0

Beta

  • Using a pre-release version of the application.
Originally created by @snarkywolverine on GitHub (Apr 19, 2022). ### Steps To Reproduce For some reason, my device can't sync with the server. I've seen on Reddit that uninstall/reinstall is a good way to solve this (which I haven't yet tried). The issue I have is twofold: (1) When I do a pulldown from the top (to force a sync), there's no status indication at all. In an earlier version, it said "Sync Complete", which is wrong; now, there's no progress or failure notification. The app should tell me somehow (popup text is the easiest, though a banner of some kind would be better) that the latest attempt to sync has failed. (2) The entirety of the debugging information is "Sync failed". Nothing about connection to the server, or invalid certificates, or anything... just 'failed'. A little more context would be helpful -- give me a clue if I should be restarting the app or reinstalling or ... something. ### Expected Result See above. I expect to see the failure on the main page, and would like additional logs to be visible from ... somewhere. ### Actual Result "Sync Failed" ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Operating System Android ### Operating System Version 12 ### Device Galaxy A32 5G ### Build Version 2.17.0 ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the good first issuebug labels 2025-11-26 22:49:14 -06:00
GiteaMirror commented 2025-11-26 22:49:15 -06:00
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@yashwalter12 commented on GitHub (Apr 27, 2022):

Hello @snarkywolverine This is working as intended. The sync doesn't show up any notification when you pull down from the top. If you feel like this behavior should be different you are welcome to open a feature request.

This issue will now be closed. Thanks!

@yashwalter12 commented on GitHub (Apr 27, 2022): Hello @snarkywolverine This is working as intended. The sync doesn't show up any notification when you pull down from the top. If you feel like this behavior should be different you are welcome to open a feature request. This issue will now be closed. Thanks!
GiteaMirror commented 2025-11-26 22:49:15 -06:00
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@kraftnix commented on GitHub (Jun 19, 2023):

I just ran into this issue today.

Pulling from top to refresh, or pressing the option menu in the top right corner and clicking Sync both complete with Sync Complete, so I would assume that the Sync completing successfully.

However if I go to Settings -> Sync, I can see that the sync failed, and if I now press Sync vault now, I simply get a Syncing failed message.

My main complaint with this issue is the first behaviour of the app, making it appear the sync completed successfully when it did not.

@kraftnix commented on GitHub (Jun 19, 2023): I just ran into this issue today. Pulling from top to refresh, or pressing the option menu in the top right corner and clicking Sync both complete with `Sync Complete`, so I would assume that the Sync completing successfully. However if I go to `Settings -> Sync`, I can see that the sync failed, and if I now press `Sync vault now`, I simply get a `Syncing failed` message. My main complaint with this issue is the first behaviour of the app, making it appear the sync completed successfully when it did not.
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Reference: github-starred/android#1442
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