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Cannot login from Comcast IP. Are you blacklisting IPs? #1355

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opened 2025-11-26 22:46:00 -06:00 by GiteaMirror · 1 comment
GiteaMirror commented 2025-11-26 22:46:00 -06:00
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Originally created by @greaterthanstar on GitHub (Oct 4, 2021).

Steps To Reproduce

  1. Go to vault
  2. Try to login from home Comcast ip (73.15.219.xx). Doesn't work.
  3. Sign in to VPN.
  4. Try to login, it's successful.

Expected Result

I can log in from anywhere.

Actual Result

Can't log in unless using VPN to hide comcast IP.

Screenshots or Videos

No response

Additional Context

No response

Operating System

Android

Operating System Version

11

Device

pixel 4 xl

Build Version

2.13.0 (3828)

Beta

  • Using a pre-release version of the application.
Originally created by @greaterthanstar on GitHub (Oct 4, 2021). ### Steps To Reproduce 1. Go to vault 2. Try to login from home Comcast ip (73.15.219.xx). Doesn't work. 3. Sign in to VPN. 4. Try to login, it's successful. ### Expected Result I can log in from anywhere. ### Actual Result Can't log in unless using VPN to hide comcast IP. ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Operating System Android ### Operating System Version 11 ### Device pixel 4 xl ### Build Version 2.13.0 (3828) ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2025-11-26 22:46:00 -06:00
GiteaMirror commented 2025-11-26 22:46:01 -06:00
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@eliykat commented on GitHub (Oct 14, 2021):

Hi @greaterthanstar, we don't blacklist IPs. It's likely to be a configuration issue.

We'd like to assist you further. We ask that you please contact us using our contact page, here: https://bitwarden.com/contact. You can include a link to this issue in the message content. The issue here will be closed and moved over to our Help Desk.

@eliykat commented on GitHub (Oct 14, 2021): Hi @greaterthanstar, we don't blacklist IPs. It's likely to be a configuration issue. We'd like to assist you further. We ask that you please contact us using our contact page, here: https://bitwarden.com/contact. You can include a link to this issue in the message content. The issue here will be closed and moved over to our Help Desk.
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Reference: github-starred/android#1355
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