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[GH-ISSUE #586] Frozen dialogue in iPad autofill settings #13444

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opened 2026-04-14 23:05:04 -05:00 by GiteaMirror · 17 comments
GiteaMirror commented 2026-04-14 23:05:04 -05:00
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Originally created by @kevinmickey on GitHub (Aug 25, 2019).
Original GitHub issue: https://github.com/bitwarden/android/issues/586

Originally assigned to: @mpbw2 on GitHub.

Using Bitwarden version 2.2.1 on iPad Pro iOS 12.4:

Installed, created account, enabled autofill in iOS settings, and saw a blank dialogue pop up, that seemed to freeze or not accept any input over top of the Settings app. After quitting the settings app, and disabling then re-enabling autofill, the same issue occurred, except I could now see part of the Bitwarden logo within the dialogue.

Originally created by @kevinmickey on GitHub (Aug 25, 2019). Original GitHub issue: https://github.com/bitwarden/android/issues/586 Originally assigned to: @mpbw2 on GitHub. Using Bitwarden version 2.2.1 on iPad Pro iOS 12.4: Installed, created account, enabled autofill in iOS settings, and saw a blank dialogue pop up, that seemed to freeze or not accept any input over top of the Settings app. After quitting the settings app, and disabling then re-enabling autofill, the same issue occurred, except I could now see part of the Bitwarden logo within the dialogue.
GiteaMirror commented 2026-04-14 23:05:05 -05:00
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@kspearrin commented on GitHub (Aug 27, 2019):

Hmm. Something must be crashing the view controller there. Can you provide a timestamp for a crash so that I can see if I can find a crash log on the server for it?

<!-- gh-comment-id:525101851 --> @kspearrin commented on GitHub (Aug 27, 2019): Hmm. Something must be crashing the view controller there. Can you provide a timestamp for a crash so that I can see if I can find a crash log on the server for it?
GiteaMirror commented 2026-04-14 23:05:06 -05:00
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@kevinmickey commented on GitHub (Aug 27, 2019):

Based on my search history (looking for similar bugs / existing issues), the first attempt was around 5:48 pm Eastern on 8/25, and the second attempt was probably sometime in the following ten minutes.

<!-- gh-comment-id:525363623 --> @kevinmickey commented on GitHub (Aug 27, 2019): Based on my search history (looking for similar bugs / existing issues), the first attempt was around 5:48 pm Eastern on 8/25, and the second attempt was probably sometime in the following ten minutes.
GiteaMirror commented 2026-04-14 23:05:06 -05:00
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@kspearrin commented on GitHub (Aug 30, 2019):

Maybe a fix in next version. I wasn't able to find your crash report specifically, but I did find some that might indicate what is causing the problem here.

<!-- gh-comment-id:526607572 --> @kspearrin commented on GitHub (Aug 30, 2019): Maybe a fix in next version. I wasn't able to find your crash report specifically, but I did find some that might indicate what is causing the problem here.
GiteaMirror commented 2026-04-14 23:05:07 -05:00
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@Crocmagnon commented on GitHub (Sep 2, 2019):

I also had a similar issue after setting up the auto fill in iPad settings. In Firefox, sometimes, the popup is blank.
It happens a lot on iOS 13.1 beta but also happened on iOS 12.4 before I upgraded to the beta.

<!-- gh-comment-id:527164201 --> @Crocmagnon commented on GitHub (Sep 2, 2019): I also had a similar issue after setting up the auto fill in iPad settings. In Firefox, sometimes, the popup is blank. It happens a lot on iOS 13.1 beta but also happened on iOS 12.4 before I upgraded to the beta.
GiteaMirror commented 2026-04-14 23:05:07 -05:00
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@partyka1 commented on GitHub (Sep 20, 2019):

happens also on iPadOS 13.1 beta 4

<!-- gh-comment-id:533421685 --> @partyka1 commented on GitHub (Sep 20, 2019): happens also on iPadOS 13.1 beta 4
GiteaMirror commented 2026-04-14 23:05:09 -05:00
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@jcbvm commented on GitHub (Sep 26, 2019):

I can confirm this issue. It still happens to me with the final releases of iOS 13.1 and iPadOS 13.1. I do see a popup showing up with the bitwarden logo, but no authentication is asked, it just freezes.

<!-- gh-comment-id:535476835 --> @jcbvm commented on GitHub (Sep 26, 2019): I can confirm this issue. It still happens to me with the final releases of iOS 13.1 and iPadOS 13.1. I do see a popup showing up with the bitwarden logo, but no authentication is asked, it just freezes.
GiteaMirror commented 2026-04-14 23:05:09 -05:00
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@zestysoft commented on GitHub (Sep 26, 2019):

This has been happening to me for a while -- finally decided to look into it after it continued to happen after upgrading to 13.x
iPad MTEL2LL/A
Firefox

It seems to work fine in Safari

<!-- gh-comment-id:535553044 --> @zestysoft commented on GitHub (Sep 26, 2019): This has been happening to me for a while -- finally decided to look into it after it continued to happen after upgrading to 13.x iPad MTEL2LL/A Firefox It seems to work fine in Safari
GiteaMirror commented 2026-04-14 23:05:10 -05:00
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@kspearrin commented on GitHub (Oct 1, 2019):

Possible fix in 2.2.4 coming out soon

<!-- gh-comment-id:536817811 --> @kspearrin commented on GitHub (Oct 1, 2019): Possible fix in 2.2.4 coming out soon
GiteaMirror commented 2026-04-14 23:05:10 -05:00
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@mme000 commented on GitHub (Nov 5, 2019):

It also happens with a fresh installation of iPadOS 13.2 installed on an iPad (6th generation).
Here is a screenshot of what happens when I try to enable BitWarden inside Settings -> Password & Accounts -> AutoFill Passwords https://pasteboard.co/IFh77Wf.png
Here is a screenshot of what happens when I try to use it inside an app (Just Eat, in this case) https://pasteboard.co/IFh9oIF.png
Please, tell me if you need more info.

<!-- gh-comment-id:549796506 --> @mme000 commented on GitHub (Nov 5, 2019): It also happens with a fresh installation of iPadOS 13.2 installed on an iPad (6th generation). Here is a screenshot of what happens when I try to enable BitWarden inside Settings -> Password & Accounts -> AutoFill Passwords https://pasteboard.co/IFh77Wf.png Here is a screenshot of what happens when I try to use it inside an app (Just Eat, in this case) https://pasteboard.co/IFh9oIF.png Please, tell me if you need more info.
GiteaMirror commented 2026-04-14 23:05:11 -05:00
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@mme000 commented on GitHub (Nov 13, 2019):

It also happens with a fresh installation of iPadOS 13.2 installed on an iPad (6th generation).
Here is a screenshot of what happens when I try to enable BitWarden inside Settings -> Password & Accounts -> AutoFill Passwords https://pasteboard.co/IFh77Wf.png
Here is a screenshot of what happens when I try to use it inside an app (Just Eat, in this case) https://pasteboard.co/IFh9oIF.png
Please, tell me if you need more info.

iPad updated today to iPadOS 13.2.2.
BitWarden still doesn't work.

<!-- gh-comment-id:553428541 --> @mme000 commented on GitHub (Nov 13, 2019): > It also happens with a fresh installation of iPadOS 13.2 installed on an iPad (6th generation). > Here is a screenshot of what happens when I try to enable BitWarden inside Settings -> Password & Accounts -> AutoFill Passwords https://pasteboard.co/IFh77Wf.png > Here is a screenshot of what happens when I try to use it inside an app (Just Eat, in this case) https://pasteboard.co/IFh9oIF.png > Please, tell me if you need more info. iPad updated today to iPadOS 13.2.2. BitWarden still doesn't work.
GiteaMirror commented 2026-04-14 23:05:11 -05:00
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@khalo-sa commented on GitHub (Dec 24, 2019):

Same issue that @mme000 reports on iPad with iPadOS 13.2.3. Any updates on this?

<!-- gh-comment-id:568770395 --> @khalo-sa commented on GitHub (Dec 24, 2019): Same issue that @mme000 reports on iPad with iPadOS 13.2.3. Any updates on this?
GiteaMirror commented 2026-04-14 23:05:12 -05:00
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@devurandom commented on GitHub (Jan 3, 2020):

I also ran into the issue on an iPhone at about 19:20 UTC today.

<!-- gh-comment-id:570704525 --> @devurandom commented on GitHub (Jan 3, 2020): I also ran into the issue on an iPhone at about 19:20 UTC today.
GiteaMirror commented 2026-04-14 23:05:12 -05:00
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@ppsirius commented on GitHub (Feb 16, 2020):

iPhone 7 iOS | 13.3.1 | Firefox
Still freeze

<!-- gh-comment-id:586741703 --> @ppsirius commented on GitHub (Feb 16, 2020): iPhone 7 iOS | 13.3.1 | Firefox Still freeze
GiteaMirror commented 2026-04-14 23:05:13 -05:00
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@sandangel commented on GitHub (Feb 25, 2020):

I have the same issue for ipados latest on ipad mini 4

<!-- gh-comment-id:590818417 --> @sandangel commented on GitHub (Feb 25, 2020): I have the same issue for ipados latest on ipad mini 4
GiteaMirror commented 2026-04-14 23:05:13 -05:00
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@GrizzlyAK commented on GitHub (Mar 3, 2020):

UPDATE: Killed Settings app and when I checked the autofill settings again, BW was checked, and it didn't freeze by revisiting, unchecking, and rechecking BW. App seems to be working, although integration with Firefox is problematic. In FF on iOS, I can access the "share" icon at login through the FF menu (...), but sometimes when I select the username, it fills the password just for a split second, before blanking it again, like with Pinterest.com. Other times, the only option I get is to copy and paste the UN and PW separately, one after another, to log in. This functionality DID work as expected (and like Safari) on the disqus.com website login page. Go figure. Hopefully, I'm missing something, since I'm wanting this basically as a PW manager for FF (instead of Firefox Lockwise).

Same, iOS 13.2, iPhone 7. Just created my account, set up BW on desktop, downloaded app to iPhone, went through setup, activated extensions, tried to use it Pinterest APP with no options, then went to Settings to set BW as default autofill, and it froze. Also went back to BW app, which was asking me to log in, but which was ALSO frozen. So, pretty much useless so far on iOS?

Firefox on Windows 10 seems to be working ok, as did initial sync to the iPhone. Seems this has been a problem for a while. Anybody working on it actively?

<!-- gh-comment-id:593733429 --> @GrizzlyAK commented on GitHub (Mar 3, 2020): UPDATE: Killed Settings app and when I checked the autofill settings again, BW was checked, and it didn't freeze by revisiting, unchecking, and rechecking BW. App seems to be working, although integration with Firefox is problematic. In FF on iOS, I can access the "share" icon at login through the FF menu (...), but sometimes when I select the username, it fills the password just for a split second, before blanking it again, like with Pinterest.com. Other times, the only option I get is to copy and paste the UN and PW separately, one after another, to log in. This functionality DID work as expected (and like Safari) on the disqus.com website login page. Go figure. Hopefully, I'm missing something, since I'm wanting this basically as a PW manager for FF (instead of Firefox Lockwise). ----- Same, iOS 13.2, iPhone 7. Just created my account, set up BW on desktop, downloaded app to iPhone, went through setup, activated extensions, tried to use it Pinterest APP with no options, then went to Settings to set BW as default autofill, and it froze. Also went back to BW app, which was asking me to log in, but which was ALSO frozen. So, pretty much useless so far on iOS? Firefox on Windows 10 seems to be working ok, as did initial sync to the iPhone. Seems this has been a problem for a while. Anybody working on it actively?
GiteaMirror commented 2026-04-14 23:05:14 -05:00
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@Elehiggle commented on GitHub (Mar 6, 2020):

Still happening here on my iPhone X, 13.3.

<!-- gh-comment-id:595874594 --> @Elehiggle commented on GitHub (Mar 6, 2020): Still happening here on my iPhone X, 13.3.
GiteaMirror commented 2026-04-14 23:05:14 -05:00
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@mpbw2 commented on GitHub (Jun 7, 2020):

Fixed in #960

<!-- gh-comment-id:640153926 --> @mpbw2 commented on GitHub (Jun 7, 2020): Fixed in #960
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