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[GH-ISSUE #7057] [BWA-262] Authenticator App unable to sync to Bitwarden Password Manager #127814

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opened 2026-06-13 21:15:07 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-06-13 21:15:07 -05:00
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Originally created by @seltNik on GitHub (Jun 13, 2026).
Original GitHub issue: https://github.com/bitwarden/android/issues/7057

Steps To Reproduce

  1. Open Bitwarden Password Manager with Authenticator sync enabled
  2. All entries are there and up to date
  3. Open Bitwarden Authenticator
  4. "You don't have any items to display."

Expected Result

TOTP Codes are shown

Actual Result

Empty list. "You don't have any items to display". Upon adding a new code, it says that it is unable to sync and to make sure that both apps are up to date.

Screenshots or Videos

No response

Additional Context

I have already tried to:
-reboot
-turn off all battery optimisations for both apps
-clear all data and reinstall both apps
-tried using mobile data and wifi

Everything works as expected on my Samsung Galaxy Tab S8+ running Authenticator 2026.4.1 and Bitwarden Password Manager 2026.4.2

Build Version

Authenticator 2026.5.0 (1624) ; Bitwarden Password Manager 2026.5.1 (21675)

What server are you connecting to?

EU

Self-host Server Version

No response

Environment Details

-Device: Xiaomi Redmi Note 12 Pro 5G
-OS: Xiaomi HyperOS 2.0.14.0

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @seltNik on GitHub (Jun 13, 2026). Original GitHub issue: https://github.com/bitwarden/android/issues/7057 ### Steps To Reproduce 1. Open Bitwarden Password Manager with Authenticator sync enabled 2. All entries are there and up to date 3. Open Bitwarden Authenticator 4. "You don't have any items to display." ### Expected Result TOTP Codes are shown ### Actual Result Empty list. "You don't have any items to display". Upon adding a new code, it says that it is unable to sync and to make sure that both apps are up to date. ### Screenshots or Videos _No response_ ### Additional Context I have already tried to: -reboot -turn off all battery optimisations for both apps -clear all data and reinstall both apps -tried using mobile data and wifi Everything works as expected on my Samsung Galaxy Tab S8+ running Authenticator 2026.4.1 and Bitwarden Password Manager 2026.4.2 ### Build Version Authenticator 2026.5.0 (1624) ; Bitwarden Password Manager 2026.5.1 (21675) ### What server are you connecting to? EU ### Self-host Server Version _No response_ ### Environment Details -Device: Xiaomi Redmi Note 12 Pro 5G -OS: Xiaomi HyperOS 2.0.14.0 ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bugapp:authenticator labels 2026-06-13 21:15:07 -05:00
GiteaMirror commented 2026-06-13 21:15:08 -05:00
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@bitwarden-bot commented on GitHub (Jun 13, 2026):

Thank you for your report! We've added this to our internal board for review.
ID: BWA-262

<!-- gh-comment-id:4699829333 --> @bitwarden-bot commented on GitHub (Jun 13, 2026): Thank you for your report! We've added this to our internal board for review. ID: [BWA-262](https://bitwarden.atlassian.net/browse/BWA-262) [BWA-262]: https://bitwarden.atlassian.net/browse/BWA-262?atlOrigin=eyJpIjoiNWRkNTljNzYxNjVmNDY3MDlhMDU5Y2ZhYzA5YTRkZjUiLCJwIjoiZ2l0aHViLWNvbS1KU1cifQ
GiteaMirror commented 2026-06-13 21:15:08 -05:00
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@seltNik commented on GitHub (Jun 13, 2026):

Just tried uninstalling and reinstalling the Authenticator app via the .apk instead of the Google Play Store. This resolved my issue.

<!-- gh-comment-id:4699887514 --> @seltNik commented on GitHub (Jun 13, 2026): Just tried uninstalling and reinstalling the Authenticator app via the .apk instead of the Google Play Store. This resolved my issue.
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GiteaMirror ninjasurge (Kaehlen Rog)
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Reference: github-starred/android#127814