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[GH-ISSUE #4739] App goes into blackscreen and hangs #127439

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opened 2026-06-13 19:59:22 -05:00 by GiteaMirror · 3 comments
GiteaMirror commented 2026-06-13 19:59:22 -05:00
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Originally created by @DevJoey on GitHub (Feb 18, 2025).
Original GitHub issue: https://github.com/bitwarden/android/issues/4739

Steps To Reproduce

  1. Login into bitwarden App and check "Keep me logged in"
  2. Close the app
  3. Reopen

Expected Result

Should show the Master-PW prompt.

Actual Result

A blackscreen appears and after some time my phone says "Bitwarden is not responding"

Screenshots or Videos

https://youtube.com/shorts/TbuQT6cuYT0?si=v0ur61G2u3Jg1syN

Additional Context

I think bitwarden is requesting some settings from the phone which takes to long. If you go to Settings - Security in Bitwarden it also hangs. All other categories do work "normally"

Build Version

2025.1.2 (19740)

What server are you connecting to?

US

Self-host Server Version

No response

Environment Details

Samsung A55 5G

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @DevJoey on GitHub (Feb 18, 2025). Original GitHub issue: https://github.com/bitwarden/android/issues/4739 ### Steps To Reproduce 1. Login into bitwarden App and check "Keep me logged in" 2. Close the app 3. Reopen ### Expected Result Should show the Master-PW prompt. ### Actual Result A blackscreen appears and after some time my phone says "Bitwarden is not responding" ### Screenshots or Videos https://youtube.com/shorts/TbuQT6cuYT0?si=v0ur61G2u3Jg1syN ### Additional Context I think bitwarden is requesting some settings from the phone which takes to long. If you go to Settings - Security in Bitwarden it also hangs. All other categories do work "normally" ### Build Version 2025.1.2 (19740) ### What server are you connecting to? US ### Self-host Server Version _No response_ ### Environment Details Samsung A55 5G ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bug label 2026-06-13 19:59:22 -05:00
GiteaMirror commented 2026-06-13 19:59:26 -05:00
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@bitwarden-bot commented on GitHub (Feb 18, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: PM-18397

<!-- gh-comment-id:2665730856 --> @bitwarden-bot commented on GitHub (Feb 18, 2025): Thank you for your report! We've added this to our internal board for review. ID: PM-18397
GiteaMirror commented 2026-06-13 19:59:26 -05:00
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@DevJoey commented on GitHub (Feb 18, 2025):

If i turn on Fingerprints in my Phone (Not in bitwarden) bitwarden works normally.

It has something to do with requesting security settings.

<!-- gh-comment-id:2665756193 --> @DevJoey commented on GitHub (Feb 18, 2025): If i turn on Fingerprints in my Phone (Not in bitwarden) bitwarden works normally. It has something to do with requesting security settings.
GiteaMirror commented 2026-06-13 19:59:27 -05:00
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@jtodddd commented on GitHub (Feb 19, 2025):

Hi there,

I attempted to reproduce your issue and was unable to do so.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/) so that we can gather more info specific to your case and provide troubleshooting steps.

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

<!-- gh-comment-id:2668679313 --> @jtodddd commented on GitHub (Feb 19, 2025): Hi there, I attempted to reproduce your issue and was unable to do so. We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/) so that we can gather more info specific to your case and provide troubleshooting steps. You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
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Reference: github-starred/android#127439