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Android: App keeps asking to enable accessibility service even though the service is already on #1256

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opened 2025-11-26 22:43:01 -06:00 by GiteaMirror · 12 comments
GiteaMirror commented 2025-11-26 22:43:01 -06:00
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Originally created by @ziffusion on GitHub (Mar 28, 2021).

Describe the Bug

When trying to use autofill from the Bitwarden tile in the Android Quick Settings menu, the application keeps asking to enable accessibility service even though the service is already on.

Steps To Reproduce

  1. Click on the Bitwarden tile in the Android Quick Settings pull down.

Expected Result

  1. The app should autofill the usename password fields on the page.

Actual Result

  1. The application displays an error message asking to enable the accessibility service even though the service is already on.

Screenshots or Videos

Screenshot_20210328-184633

Screenshot_20210322-092525

Screenshot_20210328-184000

Environment

  • Device: Motorola One Fusion+
  • Operating system: Android 10
  • Build Version: 2.9.1 (3444)
  • Is this a Beta release? N

Additional Context

Originally created by @ziffusion on GitHub (Mar 28, 2021). ## Describe the Bug When trying to use autofill from the Bitwarden tile in the Android Quick Settings menu, the application keeps asking to enable accessibility service even though the service is already on. ## Steps To Reproduce 1. Click on the Bitwarden tile in the Android Quick Settings pull down. ## Expected Result 1. The app should autofill the usename password fields on the page. ## Actual Result 1. The application displays an error message asking to enable the accessibility service even though the service is already on. ## Screenshots or Videos ![Screenshot_20210328-184633](https://user-images.githubusercontent.com/341389/112771076-f41a7200-8ff7-11eb-9a33-15d3d1dc9a5e.png) ![Screenshot_20210322-092525](https://user-images.githubusercontent.com/341389/112771077-f8df2600-8ff7-11eb-8473-7d6f84e3c06f.png) ![Screenshot_20210328-184000](https://user-images.githubusercontent.com/341389/112771082-01cff780-8ff8-11eb-8cbe-ee18b84f4fe1.png) ## Environment - Device: Motorola One Fusion+ - Operating system: Android 10 - Build Version: 2.9.1 (3444) - Is this a Beta release? N ## Additional Context
GiteaMirror commented 2025-11-26 22:43:03 -06:00
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@HulkSmashBurgers commented on GitHub (Apr 9, 2021):

Moto G Power (2020). Android 10.

Same problem here. Bitwarden setting 'Use Accessibility' stays disabled even though it's enabled in OS settings.

@HulkSmashBurgers commented on GitHub (Apr 9, 2021): Moto G Power (2020). Android 10. Same problem here. Bitwarden setting 'Use Accessibility' stays disabled even though it's enabled in OS settings.
GiteaMirror commented 2025-11-26 22:43:03 -06:00
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@Greenderella commented on GitHub (Apr 30, 2021):

Hi @ziffusion,

If you keep experiencing the Auto-fill Accessibility Service becoming disabled, check these settings in this order.

  1. Double-check your Battery Optimization settings, you will want to make sure it is turned off for Bitwarden.
  2. If you use a Battery Saver or Task Manager app then you may try to disable it to see if it makes any difference. If disabling the app makes a difference, add Bitwarden to the exception list.
  3. Check the built-in Task Manager. You will need to bring up the running apps view and then hold down or swipe up on the Bitwarden app and then select Lock.

The service can also halt if you "Force stop" the Bitwarden app. Here is an interesting site regarding devices and their battery optimization default configurations: https://dontkillmyapp.com/

@Greenderella commented on GitHub (Apr 30, 2021): Hi @ziffusion, If you keep experiencing the Auto-fill Accessibility Service becoming disabled, check these settings in this order. 1. Double-check your Battery Optimization settings, you will want to make sure it is turned off for Bitwarden. 2. If you use a Battery Saver or Task Manager app then you may try to disable it to see if it makes any difference. If disabling the app makes a difference, add Bitwarden to the exception list. 3. Check the built-in Task Manager. You will need to bring up the running apps view and then hold down or swipe up on the Bitwarden app and then select Lock. The service can also halt if you "Force stop" the Bitwarden app. Here is an interesting site regarding devices and their battery optimization default configurations: https://dontkillmyapp.com/
GiteaMirror commented 2025-11-26 22:43:03 -06:00
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@aliekiddo commented on GitHub (May 28, 2021):

@Greenderella I also have this problem, battery optimisation is off for Bitwarden.
The 'Use Accessibility' toggle in the app will not turn on despite turning the accessibility settings off and on again in Android settings.

@aliekiddo commented on GitHub (May 28, 2021): @Greenderella I also have this problem, battery optimisation is off for Bitwarden. The 'Use Accessibility' toggle in the app will not turn on despite turning the accessibility settings off and on again in Android settings.
GiteaMirror commented 2025-11-26 22:43:03 -06:00
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@rsngfrce commented on GitHub (Jul 12, 2021):

I have experienced this issue as well, but I have also experienced for apps other than Bitwarden, so I don't believe it is a Bitwarden specific issue.

(Samsung Galaxy S10e, Android 11. I believe I have battery optimization under control, but believe I have apps getting killed due to memory issues since upgrading to Android 11)

@rsngfrce commented on GitHub (Jul 12, 2021): I have experienced this issue as well, but I have also experienced for apps other than Bitwarden, so I don't believe it is a Bitwarden specific issue. (Samsung Galaxy S10e, Android 11. I believe I have battery optimization under control, but believe I have apps getting killed due to memory issues since upgrading to Android 11)
GiteaMirror commented 2025-11-26 22:43:04 -06:00
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@indrastorms commented on GitHub (Aug 5, 2021):

Same issue, battery optimization is already disabled.
device- Poco M2
android version - 10
miui 12.0.4

edit: surprisingly After forced stop and clearing cache it's turned on.

@indrastorms commented on GitHub (Aug 5, 2021): Same issue, battery optimization is already disabled. device- Poco M2 android version - 10 miui 12.0.4 edit: surprisingly After forced stop and clearing cache it's turned on.
GiteaMirror commented 2025-11-26 22:43:04 -06:00
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@mod-john commented on GitHub (Aug 17, 2021):

All Battery Saving and Battery Optimisation is turned off for Bitwarden and accessibility is turn on but same issue. The switch won't go to enabled and the auto fill title claims it's not enabled.

Phone is a Blackview BV5900 running Android 9

@mod-john commented on GitHub (Aug 17, 2021): All Battery Saving and Battery Optimisation is turned off for Bitwarden and accessibility is turn on but same issue. The switch won't go to enabled and the auto fill title claims it's not enabled. Phone is a Blackview BV5900 running Android 9
GiteaMirror commented 2025-11-26 22:43:04 -06:00
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@anuraag488 commented on GitHub (Sep 3, 2021):

On miui 12.0 enabling autostart solved issue for me.

@anuraag488 commented on GitHub (Sep 3, 2021): On miui 12.0 enabling autostart solved issue for me.
GiteaMirror commented 2025-11-26 22:43:04 -06:00
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@mod-john commented on GitHub (Sep 6, 2021):

On miui 12.0 enabling autostart solved issue for me.

How do you do this?

@mod-john commented on GitHub (Sep 6, 2021): > On miui 12.0 enabling autostart solved issue for me. How do you do this?
GiteaMirror commented 2025-11-26 22:43:04 -06:00
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@anuraag488 commented on GitHub (Sep 6, 2021):

On miui 12.0 enabling autostart solved issue for me.

How do you do this?

IMG_20210906_175130

@anuraag488 commented on GitHub (Sep 6, 2021): > > On miui 12.0 enabling autostart solved issue for me. > > How do you do this? ![IMG_20210906_175130](https://user-images.githubusercontent.com/7353086/132216860-089fe57a-9e32-41b5-8e68-9f32cbb5aadf.jpg)
GiteaMirror commented 2025-11-26 22:43:05 -06:00
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@sso-bitwarden commented on GitHub (Sep 10, 2021):

+1

Samsung A32 5G, Android 11.

@sso-bitwarden commented on GitHub (Sep 10, 2021): +1 Samsung A32 5G, Android 11.
GiteaMirror commented 2025-11-26 22:43:05 -06:00
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@mod-john commented on GitHub (Nov 16, 2021):

This is still an issue for me.
Screenshot_20211116-013837

@mod-john commented on GitHub (Nov 16, 2021): This is still an issue for me. ![Screenshot_20211116-013837](https://user-images.githubusercontent.com/12935853/141880449-3414ad70-927f-452c-b715-0e9017765e55.png)
GiteaMirror commented 2025-11-26 22:43:05 -06:00
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@kniahlz commented on GitHub (Oct 21, 2022):

I had this happen to me on Android 13 (pixel 7) after migrating from the pixel 6. The only way to fix it was to uninstall/reinstall bitwarden. Now it is working. My guess is that something doesn't transfer over correctly 🤷‍♂️

@kniahlz commented on GitHub (Oct 21, 2022): I had this happen to me on Android 13 (pixel 7) after migrating from the pixel 6. The only way to fix it was to uninstall/reinstall bitwarden. Now it is working. My guess is that something doesn't transfer over correctly 🤷‍♂️
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