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[GH-ISSUE #7022] [PM-38602] UI/UX inconsistency: login error message deviates from those of the other BW clients #116288

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opened 2026-06-09 10:05:34 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-06-09 10:05:34 -05:00
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Originally created by @pamperer562580892423 on GitHub (Jun 5, 2026).
Original GitHub issue: https://github.com/bitwarden/android/issues/7022

Steps To Reproduce

  1. Go to the login screen.
  2. Now, make sure that at least one of the next three things is incorrectly chosen/typed so that it results in a login error:
  • Chose the server region (US, EU, self-hosted - valid or invalid)
  • Enter your BW account email address. (valid or invalid)
  • Enter your master password. (valid or invalid)

Expected Result

The following error message was adjusted some time ago on most BW clients/apps. The mobile app should show the same error message (for UI/UX consistency).

(that "newer" error message of the other BW clients/apps says: "Invalid master password. Confirm your email is correct and your account was created on vault.bitwarden.eu." - of course the last part would be vault.bitwarden.com if you're trying to login on the EU US server region).

Actual Result

The following error message is not consistent with the other BW clients/apps and was not adjusted accordingly. --> the UI/UX is inconsistent

(this "older" error message just says "Username or password is incorrect. Try again.")

Screenshots or Videos

First, the Android app's current and UI/UX-inconsistent error message:

Image

 

Current web vault (2026.5.0):

Image

 

Current desktop app (2026.5.0 - Win 11):

Image

 

Current browser extension (2026.5.1 - on Vivaldi/Win 11):

Image

Additional Context

Please check the iOS app's error message as well for UI/UX (in)consistency.

Build Version

2026.4.2

What server are you connecting to?

EU

Self-host Server Version

No response

Environment Details

© Bitwarden Inc. 2015-2026

Version: 2026.4.2 (21562)
📱 Fairphone FP5 🤖 15@35 📦 prod
🧱 commit: bitwarden/android/release/hotfix-v2026.4.1-bwpm@2e88a418a11a042fed230a0871cdcaa9bbff0c04
💻 build source: bitwarden/android/actions/runs/25866701011/attempts/1
🦀 SDK: 2.0.0-6825-release-hotfix-v2026.4.1-bwpm
🌩 Server: 2026.5.0 @ EU

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @pamperer562580892423 on GitHub (Jun 5, 2026). Original GitHub issue: https://github.com/bitwarden/android/issues/7022 ### Steps To Reproduce 1. Go to the login screen. 2. Now, make sure that at least one of the next three things is incorrectly chosen/typed so that it results in a login error: - Chose the server region (US, EU, self-hosted - valid or invalid) - Enter your BW account email address. (valid or invalid) - Enter your master password. (valid or invalid) ### Expected Result The following error message was adjusted some time ago on most BW clients/apps. The mobile app should show the same error message (for UI/UX consistency). (that "newer" error message of the other BW clients/apps says: "Invalid master password. Confirm your email is correct and your account was created on vault.bitwarden.eu." - of course the last part would be vault.bitwarden.com if you're trying to login on the ~~EU~~ US server region). ### Actual Result The following error message is not consistent with the other BW clients/apps and was not adjusted accordingly. --> the UI/UX is inconsistent (this "older" error message just says "Username or password is incorrect. Try again.") ### Screenshots or Videos First, the **Android app's** current and UI/UX-inconsistent error message: <img width="600" height="778" alt="Image" src="https://github.com/user-attachments/assets/c426b73b-e92b-41ae-91c4-436e199d736e" /> &nbsp; Current **web vault** (2026.5.0): <img width="519" height="893" alt="Image" src="https://github.com/user-attachments/assets/ce578d6f-cf36-4bfd-8a37-169fe7af9307" /> &nbsp; Current **desktop app** (2026.5.0 - Win 11): <img width="505" height="651" alt="Image" src="https://github.com/user-attachments/assets/90f27890-77f7-4c70-8e9e-35b018be2145" /> &nbsp; Current **browser extension** (2026.5.1 - on Vivaldi/Win 11): <img width="520" height="520" alt="Image" src="https://github.com/user-attachments/assets/eafd600f-5db4-4508-b144-a4466d70ab4f" /> ### Additional Context Please check the iOS app's error message as well for UI/UX (in)consistency. ### Build Version 2026.4.2 ### What server are you connecting to? EU ### Self-host Server Version _No response_ ### Environment Details © Bitwarden Inc. 2015-2026 Version: 2026.4.2 (21562) 📱 Fairphone FP5 🤖 15@35 📦 prod 🧱 commit: bitwarden/android/release/hotfix-v2026.4.1-bwpm@2e88a418a11a042fed230a0871cdcaa9bbff0c04 💻 build source: bitwarden/android/actions/runs/25866701011/attempts/1 🦀 SDK: 2.0.0-6825-release-hotfix-v2026.4.1-bwpm 🌩 Server: 2026.5.0 @ EU ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bugapp:password-manager labels 2026-06-09 10:05:34 -05:00
GiteaMirror commented 2026-06-09 10:05:35 -05:00
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@bitwarden-bot commented on GitHub (Jun 5, 2026):

Thank you for your report! We've added this to our internal board for review.
ID: PM-38602

<!-- gh-comment-id:4632126929 --> @bitwarden-bot commented on GitHub (Jun 5, 2026): Thank you for your report! We've added this to our internal board for review. ID: [PM-38602](https://bitwarden.atlassian.net/browse/PM-38602) [PM-38602]: https://bitwarden.atlassian.net/browse/PM-38602?atlOrigin=eyJpIjoiNWRkNTljNzYxNjVmNDY3MDlhMDU5Y2ZhYzA5YTRkZjUiLCJwIjoiZ2l0aHViLWNvbS1KU1cifQ
GiteaMirror commented 2026-06-09 10:05:36 -05:00
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@Krychaz commented on GitHub (Jun 5, 2026):

Hi there,

Thank you for your report!

I was able to reproduce this issue, and I have flagged this to our engineering team.

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these.

Thanks once again!

<!-- gh-comment-id:4632323978 --> @Krychaz commented on GitHub (Jun 5, 2026): Hi there, Thank you for your report! I was able to reproduce this issue, and I have flagged this to our engineering team. If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these. Thanks once again!
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Reference: github-starred/android#116288
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