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Android App Immediately Closes when Unlocking AND Syncing Failed #1116

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opened 2025-11-26 22:39:26 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2025-11-26 22:39:26 -06:00
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Originally created by @Gitarski on GitHub (Oct 8, 2020).

Describe the Bug

With the latest Android Bitwarden App, 2.6.1, when I login or after I've logged in and try to Unlock the session, the application immediately closes. When I enter an incorrect password, the app correctly displays that the wrong password was entered.

I tried to re-install the previous version of the app and then after successfully logging in, a message popup shows Syncing Failed. Manually syncing produces the same Syncing Failed popup.

Steps To Reproduce

When logging in:

  1. Start the app
  2. Enter valid credentials
  3. Click on Login

When already logged in and unlocking session:

  1. Enter master password
  2. Click on Unlock

Expected Result

Show vault

Actual Result

Applications closes and goes back to previous page. For example, if app is started from application list, it closes and immediately goes back to the application list.

Screenshots or Videos

N/A

Environment

  • Samsung Galaxy Note 3
  • Operating system: Android 10 (Havoc 3.5 from XDA)
  • Build Version (go to "Settings" → "About" in the app): QQ2A.200501.001.B3
  • Is this a Beta release? N

Additional Context

I had been using the Bitwarden app for a while and it was working properly. I also had the auto-fill working. I believe with the latest update, the stated problems started.

I also tried to re-install an older version and then the Syncing Failed started happening after successfully logging in.

I am using a locally hosted docker version of BitwardenRS. When I go to the web page, all works properly. The login page on the web shows version 2.10.1. The chrome extension works properly. Note that I do not have SSL set up and it's been like that since I installed it. I cannot login to the web vault on Chrome...error is "Cannot read property 'ImportKey' of null"...however, I am able to login using Microsoft Edge and can see the vault and navigate properly.

Is there a debug log that can be turned on? Or if/when it's on, where can the log be found on my phone? When I view the log on the server, there is nothing odd. In fact, this is in the log regarding syncing:

[2020-10-05 14:31:07][rocket::rocket][INFO] GET /api/sync application/json:
[2020-10-05 14:31:07][][INFO] Matched: GET /api/sync?<data..> (sync)
[2020-10-05 14:31:07][][INFO] Outcome: Success
[2020-10-05 14:31:07][][INFO] Response succeeded.
[2020-10-05 14:31:09][rocket::rocket][INFO] GET /api/sync application/json:
[2020-10-05 14:31:09][][INFO] Matched: GET /api/sync?<data..> (sync)
[2020-10-05 14:31:09][][INFO] Outcome: Success
[2020-10-05 14:31:09][][INFO] Response succeeded.

Originally created by @Gitarski on GitHub (Oct 8, 2020). <!-- Comment: Please do not submit feature requests. The [Community Forums][1] has a section for submitting, voting for, and discussing product feature requests. [1]: https://community.bitwarden.com --> ## Describe the Bug With the latest Android Bitwarden App, 2.6.1, when I login or after I've logged in and try to Unlock the session, the application immediately closes. When I enter an incorrect password, the app correctly displays that the wrong password was entered. I tried to re-install the previous version of the app and then after successfully logging in, a message popup shows Syncing Failed. Manually syncing produces the same Syncing Failed popup. ## Steps To Reproduce When logging in: 1. Start the app 2. Enter valid credentials 3. Click on Login When already logged in and unlocking session: 1. Enter master password 2. Click on Unlock ## Expected Result Show vault ## Actual Result Applications closes and goes back to previous page. For example, if app is started from application list, it closes and immediately goes back to the application list. ## Screenshots or Videos N/A ## Environment - Samsung Galaxy Note 3 - Operating system: Android 10 (Havoc 3.5 from XDA) - Build Version (go to "Settings" → "About" in the app): QQ2A.200501.001.B3 - Is this a Beta release? N ## Additional Context I had been using the Bitwarden app for a while and it was working properly. I also had the auto-fill working. I believe with the latest update, the stated problems started. I also tried to re-install an older version and then the Syncing Failed started happening after successfully logging in. I am using a locally hosted docker version of BitwardenRS. When I go to the web page, all works properly. The login page on the web shows version 2.10.1. The chrome extension works properly. Note that I do not have SSL set up and it's been like that since I installed it. I cannot login to the web vault on Chrome...error is "Cannot read property 'ImportKey' of null"...however, I am able to login using Microsoft Edge and can see the vault and navigate properly. Is there a debug log that can be turned on? Or if/when it's on, where can the log be found on my phone? When I view the log on the server, there is nothing odd. In fact, this is in the log regarding syncing: [2020-10-05 14:31:07][rocket::rocket][INFO] GET /api/sync application/json: [2020-10-05 14:31:07][_][INFO] Matched: GET /api/sync?<data..> (sync) [2020-10-05 14:31:07][_][INFO] Outcome: Success [2020-10-05 14:31:07][_][INFO] Response succeeded. [2020-10-05 14:31:09][rocket::rocket][INFO] GET /api/sync application/json: [2020-10-05 14:31:09][_][INFO] Matched: GET /api/sync?<data..> (sync) [2020-10-05 14:31:09][_][INFO] Outcome: Success [2020-10-05 14:31:09][_][INFO] Response succeeded.
GiteaMirror commented 2025-11-26 22:39:26 -06:00
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@mpbw2 commented on GitHub (Oct 8, 2020):

I would contact the BitwardenRS team for an update. 2.10.1 is from mid-2019 - the client releases can drift only so far from the server releases before potential problems arise. If the problem still occurs after you've updated everything, go ahead and re-open this issue.

@mpbw2 commented on GitHub (Oct 8, 2020): I would contact the BitwardenRS team for an update. 2.10.1 is from mid-2019 - the client releases can drift only so far from the server releases before potential problems arise. If the problem still occurs after you've updated everything, go ahead and re-open this issue.
GiteaMirror commented 2025-11-26 22:39:27 -06:00
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@Gitarski commented on GitHub (Oct 15, 2020):

FYI, for others that may have similar issues or need a couple of clues...

I updated to the latest docker image and then created my own Certificate Authority and keys for Bitwarden. Worked out well. I first exported old vault and reimported it...all back up.

Changes that I needed to make is add an ssl directory mount and specify the files used for Rocket TLS.

@Gitarski commented on GitHub (Oct 15, 2020): FYI, for others that may have similar issues or need a couple of clues... I updated to the latest docker image and then created my own Certificate Authority and keys for Bitwarden. Worked out well. I first exported old vault and reimported it...all back up. Changes that I needed to make is add an ssl directory mount and specify the files used for Rocket TLS.
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Reference: github-starred/android#1116
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