Bitwarden incorrectly shows its accessibility service as disabled #1094

Closed
opened 2025-11-26 22:38:55 -06:00 by GiteaMirror · 27 comments
Owner

Originally created by @nikkehtine on GitHub (Sep 2, 2020).

Describe the Bug

When you press the "Auto-fill" tile in quick settings, you get an error message telling you to enable the accessibility service first. Despite this, autofill still shows up after tapping on a login/password field in most apps, but it doesn't work in browsers like Bromite, Samsung Internet, Mi Browser

Steps To Reproduce

  1. Set Bitwarden as your default autofill service
  2. Enable Bitwarden as an accessibility service
  3. Open a login page
  4. Add the Bitwarden Autofill tile to your quick settings and tap on it

Expected Result

The "Autofill with Bitwarden" screen should appear and you should be able to autofill your login credentials

Actual Result

After enabling the Bitwarden accessibility service, the app still shows that it's disabled. When you click on the autofill tile, it shows an error message telling you to enable the accessibility service first.

Environment

  • Device: Mi Note 10 Lite
  • Operating system: MIUI 11 (Android 10)
  • Build Version: 2.5.0 (3093)
  • Is this a Beta release? No

Additional Context

I tried switching my system language from Polish to English and it fixed the issue only the first time I opened the app (autofill in Bromite worked as well). After opening the app again it still doesn't acknowledge its service being enabled.

Originally created by @nikkehtine on GitHub (Sep 2, 2020). ## Describe the Bug When you press the "Auto-fill" tile in quick settings, you get an error message telling you to enable the accessibility service first. Despite this, autofill still shows up after tapping on a login/password field in most apps, but it doesn't work in browsers like Bromite, Samsung Internet, Mi Browser ## Steps To Reproduce 1. Set Bitwarden as your default autofill service 2. Enable Bitwarden as an accessibility service 3. Open a login page 4. Add the Bitwarden Autofill tile to your quick settings and tap on it ## Expected Result The "Autofill with Bitwarden" screen should appear and you should be able to autofill your login credentials ## Actual Result After enabling the Bitwarden accessibility service, the app still shows that it's disabled. When you click on the autofill tile, it shows an error message telling you to enable the accessibility service first. ## Environment - Device: Mi Note 10 Lite - Operating system: MIUI 11 (Android 10) - Build Version: 2.5.0 (3093) - Is this a Beta release? No ## Additional Context I tried switching my system language from Polish to English and it fixed the issue only the first time I opened the app (autofill in Bromite worked as well). After opening the app again it still doesn't acknowledge its service being enabled.
Author
Owner

@adamluzsi commented on GitHub (Sep 29, 2020):

+1 for this

@adamluzsi commented on GitHub (Sep 29, 2020): +1 for this
Author
Owner

@anuraag488 commented on GitHub (Dec 27, 2020):

Having same problem on Redmi Note 9 Pro MIUI12 Android 10.

@anuraag488 commented on GitHub (Dec 27, 2020): Having same problem on Redmi Note 9 Pro MIUI12 Android 10.
Author
Owner

@WillyKaze commented on GitHub (Jan 16, 2021):

Same issue on a Huawei P20 with EMIU 10.0 (Android 10) and Bitwarden v2.7.2 (3300)

@WillyKaze commented on GitHub (Jan 16, 2021): Same issue on a Huawei P20 with EMIU 10.0 (Android 10) and Bitwarden v2.7.2 (3300)
Author
Owner

@sanket-bhalerao commented on GitHub (Mar 10, 2021):

i am having same issue with MIUI 12, in earlier MIUI version it worked as expected.

@sanket-bhalerao commented on GitHub (Mar 10, 2021): i am having same issue with MIUI 12, in earlier MIUI version it worked as expected.
Author
Owner

@nri82 commented on GitHub (Mar 14, 2021):

Same as here, poco x3, MIUI 12.0.6 Android 10. But mine is a little different, it's work with browsers but not in bank apps fill. I tried turn off MIUI optimization, lock app, select auto start but it's work only one time, and then stop working.

@nri82 commented on GitHub (Mar 14, 2021): Same as here, poco x3, MIUI 12.0.6 Android 10. But mine is a little different, it's work with browsers but not in bank apps fill. I tried turn off MIUI optimization, lock app, select auto start but it's work only one time, and then stop working.
Author
Owner

@f3bruary commented on GitHub (May 11, 2021):

I have this issue on my Mi 11 Lite 5G using MIUI 12

@f3bruary commented on GitHub (May 11, 2021): I have this issue on my Mi 11 Lite 5G using MIUI 12
Author
Owner

@isacfjr commented on GitHub (May 12, 2021):

Same issue on MI 9 using MIUI 12.0.5 Android 10.

@isacfjr commented on GitHub (May 12, 2021): Same issue on MI 9 using MIUI 12.0.5 Android 10.
Author
Owner

@vaisdev commented on GitHub (Jun 6, 2021):

Same issue on LG LM-G850EMW, Android 10

@vaisdev commented on GitHub (Jun 6, 2021): Same issue on LG LM-G850EMW, Android 10
Author
Owner

@mod-john commented on GitHub (Aug 17, 2021):

Same issue on Blackview BV5900 Android 9

@mod-john commented on GitHub (Aug 17, 2021): Same issue on Blackview BV5900 Android 9
Author
Owner

@nikkehtine commented on GitHub (Aug 17, 2021):

I want to confirm it's still an issue on MIUI 12 (Android 11), ver. 2.11.3

@nikkehtine commented on GitHub (Aug 17, 2021): I want to confirm it's still an issue on MIUI 12 (Android 11), ver. 2.11.3
Author
Owner

@brenoteles commented on GitHub (Aug 19, 2021):

Same issue on MIUI 12.0.15 with Android 10QP1A.190711.020 with 2021-06-01 security patch level.

@brenoteles commented on GitHub (Aug 19, 2021): Same issue on MIUI 12.0.15 with Android 10QP1A.190711.020 with 2021-06-01 security patch level.
Author
Owner

@Talha-Jamil-TJ commented on GitHub (Sep 9, 2021):

Same issue in Mi 10T with MIUI 12.5.1

@Talha-Jamil-TJ commented on GitHub (Sep 9, 2021): Same issue in Mi 10T with MIUI 12.5.1
Author
Owner

@zanoniguilherme commented on GitHub (Oct 22, 2021):

I'm having the same problem on my Samsung Galaxy S10e with Android 11

@zanoniguilherme commented on GitHub (Oct 22, 2021): I'm having the same problem on my Samsung Galaxy S10e with Android 11
Author
Owner

@mpbw2 commented on GitHub (Oct 22, 2021):

Can everyone here see if this is still an issue in the current beta (build 3946)?

@mpbw2 commented on GitHub (Oct 22, 2021): Can everyone here see if this is still an issue in the current beta (build 3946)?
Author
Owner

@f3bruary commented on GitHub (Oct 22, 2021):

@mportune-bw Forgive me but where can we download this? Is there an APK file somewhere, or a link where I can join the BETA program?

@f3bruary commented on GitHub (Oct 22, 2021): @mportune-bw Forgive me but where can we download this? Is there an APK file somewhere, or a link where I can join the BETA program?
Author
Owner

@mpbw2 commented on GitHub (Oct 22, 2021):

@f3bruary You can join the beta on the Bitwarden page in the Play Store app (you should see a link to join somewhere on the page, and you can leave the beta at any time).

@mpbw2 commented on GitHub (Oct 22, 2021): @f3bruary You can join the beta on the Bitwarden page in the Play Store app (you should see a link to join somewhere on the page, and you can leave the beta at any time).
Author
Owner

@f3bruary commented on GitHub (Oct 22, 2021):

I tested the beta. Same result. If I enable the a11y feature and go back it says (translated from Dutch)

Service not working properly. Click for more info.

Upon clicking: service is not working properly.

Also, when I force close the app and open it again the a11y option is disabled again.

So pretty much same as before.

My current issues are:

  • no popup
  • inline (through keyboard app) only works rarely
  • logs out when closed (even with 4hr timeout set). Require fingerprint each time I open the app.
  • notification tile not working (won't search for matching logins)
@f3bruary commented on GitHub (Oct 22, 2021): I tested the beta. Same result. If I enable the a11y feature and go back it says (translated from Dutch) Service not working properly. Click for more info. Upon clicking: service is not working properly. Also, when I force close the app and open it again the a11y option is disabled again. So pretty much same as before. My current issues are: - no popup - inline (through keyboard app) only works rarely - logs out when closed (even with 4hr timeout set). Require fingerprint each time I open the app. - notification tile not working (won't search for matching logins)
Author
Owner

@brenoteles commented on GitHub (Oct 25, 2021):

I downloaded the beta version of the app and the issue was resolved

MIUI 12.0.16

@brenoteles commented on GitHub (Oct 25, 2021): I downloaded the beta version of the app and the issue was resolved MIUI 12.0.16
Author
Owner

@mod-john commented on GitHub (Dec 16, 2021):

Same issue on Blackview BV5900 running Android 9

Like everyone here, the app is enabled in Accessibility, I have also loaded the app beforehand and the title is not greyed out like it can be sometimes but when you press it it gives the error message in screenshot.
Screenshot_20211216-094357

@mod-john commented on GitHub (Dec 16, 2021): Same issue on Blackview BV5900 running Android 9 Like everyone here, the app is enabled in Accessibility, I have also loaded the app beforehand and the title is not greyed out like it can be sometimes but when you press it it gives the error message in screenshot. ![Screenshot_20211216-094357](https://user-images.githubusercontent.com/12935853/146349468-53f4f8c2-4ccb-4686-a548-328107f9a574.png)
Author
Owner

@mod-john commented on GitHub (Dec 16, 2021):

I downloaded the beta version of the app and the issue was resolved

MIUI 12.0.16

I am also running the beta version of Bitwarden but the problem persists for me.

@mod-john commented on GitHub (Dec 16, 2021): > I downloaded the beta version of the app and the issue was resolved > > MIUI 12.0.16 I am also running the beta version of Bitwarden but the problem persists for me.
Author
Owner

@nri82 commented on GitHub (Apr 20, 2022):

I'm using Poco X3 NFC android 11, MIUI 12.5.

I had noticed that if you allow it to autostart bitwarden it's working as expected.
IMG_20220420_103928

@nri82 commented on GitHub (Apr 20, 2022): I'm using Poco X3 NFC android 11, MIUI 12.5. I had noticed that if you allow it to autostart bitwarden it's working as expected. ![IMG_20220420_103928](https://user-images.githubusercontent.com/18355195/164177748-f158886a-c12c-4da7-9baf-57e774ec2d31.jpg)
Author
Owner

@TheBigSadd commented on GitHub (Aug 15, 2022):

+1 same issue here on the Xiaomi Mi Pad 5 Pro

@TheBigSadd commented on GitHub (Aug 15, 2022): +1 same issue here on the Xiaomi Mi Pad 5 Pro
Author
Owner

@RainOrigami commented on GitHub (Sep 19, 2022):

I too have this issue on a Galaxy A50. In apps (like the intermittent re-authentication in eBay) that have multiple stages for logging in (username, next panel, password) this causes an issue, where BitWarden will show the popover on the username field and input it, but on the next panel with the password it won't show the popover and using the tile will cause the error message to pop up. No way to login except switching to BitWarden, unlocking, searching, opening, copying the password, switching back and pasting the password.

@RainOrigami commented on GitHub (Sep 19, 2022): I too have this issue on a Galaxy A50. In apps (like the intermittent re-authentication in eBay) that have multiple stages for logging in (username, next panel, password) this causes an issue, where BitWarden will show the popover on the username field and input it, but on the next panel with the password it won't show the popover and using the tile will cause the error message to pop up. No way to login except switching to BitWarden, unlocking, searching, opening, copying the password, switching back and pasting the password.
Author
Owner

@truthsword commented on GitHub (Jan 3, 2023):

Tab A, Android 12... still an issue. Works for a couple of days, then accessibility is disabled. Very annoying.

@truthsword commented on GitHub (Jan 3, 2023): Tab A, Android 12... still an issue. Works for a couple of days, then accessibility is disabled. Very annoying.
Author
Owner

@lloricode commented on GitHub (Nov 16, 2023):

+1

@lloricode commented on GitHub (Nov 16, 2023): +1
Author
Owner

@businessBoris commented on GitHub (Nov 16, 2023):

Believe the same issue here. Pixel 7 Pro Android 14 + Nov '23 service pack.

@businessBoris commented on GitHub (Nov 16, 2023): Believe the same issue here. Pixel 7 Pro Android 14 + Nov '23 service pack.
Author
Owner

@vvolkgang commented on GitHub (Jun 20, 2024):

Issue migrated to https://github.com/bitwarden/mobile/issues/1058

@vvolkgang commented on GitHub (Jun 20, 2024): Issue migrated to https://github.com/bitwarden/mobile/issues/1058
Sign in to join this conversation.
1 Participants
Notifications
Due Date
No due date set.
Dependencies

No dependencies set.

Reference: github-starred/android#1094