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Originally created by @M4Sk91 on GitHub (Oct 3, 2025).
Original GitHub issue: https://github.com/actualbudget/actual/issues/5846
Verified issue does not already exist?
What happened?
I have a Danish credit card (PlusGuldkort) from Entercard. I have had it setup with bank-sync via GoCardless for a while, but suddenly a couple of weeks ago or so, it stopped syncing and throws an error; I need to reauthorize, when I click reauthorize, I choose "Denmark" and Entercard, but then it leads to a page, where i have to put in my Norwegian National ID no., which I obviously don't have since I am a Danish citizen living in Denmark.
How can we reproduce the issue?
Setup bank-sync, choose Denmark and Entercard.
I believe it should lead to a page where I could login with a Danish MitID, which it does for my other accounts, but it leads to a Norwegian login page.
Where are you hosting Actual?
Other
What browsers are you seeing the problem on?
Microsoft Edge
Operating System
Windows 11
@MatissJanis commented on GitHub (Oct 3, 2025):
👋 Hi!
This is definitely an issue on gocardless side, not Actual. Please reach out to them with this bug report and if there are any further support queries around bank-sync - please reach out to the community on Discord. We use Github issues exclusively to track bugs in Actual and not bank-sync support queries.
Thanks!