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[GH-ISSUE #4704] [Bug]: Bank sync via GoCardless is causing an internal error #99406

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opened 2026-05-29 15:08:05 -05:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-05-29 15:08:05 -05:00
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Originally created by @xBlady on GitHub (Mar 29, 2025).
Original GitHub issue: https://github.com/actualbudget/actual/issues/4704

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

Hello! For last cople of days i have issue when trying to bank sync one of my accounts. I have 8 accounts in sync in same bank, and 6 out of 8 are syncing correctly, while the others display an internal error while trying to do that. I'm hosting on pikapods, and bank is Poland mBank Retail (6 months of history in api). Gocardless limits are not exceeded, even on single account (I've been trying to sync this account on multiple days, and also i unlinked and relinked in without any success in fixing the bank sync issue).

Error i get:
There was an internal error. Please get in touch

How can we reproduce the issue?

How can we reproduce the issue?

IDK, it's only happening while trying to sync one or two specific poland mbank accounts through gocardless

Where are you hosting Actual?

Pikapods

What browsers are you seeing the problem on?

Chrome

Operating System

Windows 11

Originally created by @xBlady on GitHub (Mar 29, 2025). Original GitHub issue: https://github.com/actualbudget/actual/issues/4704 ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? Hello! For last cople of days i have issue when trying to bank sync one of my accounts. I have 8 accounts in sync in same bank, and 6 out of 8 are syncing correctly, while the others display an internal error while trying to do that. I'm hosting on pikapods, and bank is Poland mBank Retail (6 months of history in api). Gocardless limits are not exceeded, even on single account (I've been trying to sync this account on multiple days, and also i unlinked and relinked in without any success in fixing the bank sync issue). Error i get: There was an internal error. Please get in touch ### How can we reproduce the issue? How can we reproduce the issue? IDK, it's only happening while trying to sync one or two specific poland mbank accounts through gocardless ### Where are you hosting Actual? Pikapods ### What browsers are you seeing the problem on? Chrome ### Operating System Windows 11
GiteaMirror added the bug label 2026-05-29 15:08:05 -05:00
GiteaMirror commented 2026-05-29 15:08:12 -05:00
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@MatissJanis commented on GitHub (Mar 29, 2025):

👋 Hiya!

I see you already opened a support thread on Discord (great!). I'm sure the wider community will be able to assist there with debugging the issue. We use github issues for bug reports and not tech support. In case of bank-sync issues - 99% of these are not real bugs in Actual, but misconfigurations, issues with GoCardless itself, etc.

https://discord.com/channels/937901803608096828/1355599103861461207/1355599103861461207

Closing for now, but I will re-open if we find that this is a legitimate bug in Actual.

<!-- gh-comment-id:2764184317 --> @MatissJanis commented on GitHub (Mar 29, 2025): 👋 Hiya! I see you already opened a support thread on Discord (great!). I'm sure the wider community will be able to assist there with debugging the issue. We use github issues for bug reports and not tech support. In case of bank-sync issues - 99% of these are not real bugs in Actual, but misconfigurations, issues with GoCardless itself, etc. https://discord.com/channels/937901803608096828/1355599103861461207/1355599103861461207 Closing for now, but I will re-open if we find that this is a legitimate bug in Actual.
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