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[Bug]: cant sync with gocardless error 500 #994

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opened 2026-02-28 19:27:41 -06:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-02-28 19:27:41 -06:00
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Originally created by @cie007 on GitHub (Mar 21, 2024).

Verified issue does not already exist?

  • I have searched and found no existing issue

Is this related to GoCardless, Simplefin or another bank-sync provider?

  • I have checked my server logs and could not see any errors there
  • I will be attaching my server logs to this issue
  • I will be attaching my client-side (browser) logs to this issue
  • I understand that this issue will be automatically closed if insufficient information is provided

What happened?

A week ago I cannot sync anymore. I've unlink and link my account and It wont connect.
I've tried it a couple of times on a different time.

"wating for gocardless..." is the only message I get

this is the log file:

 'x-content-type-options': 'nosniff',
  'referrer-policy': 'same-origin',
  'x-backend-server': 'ui',
  'x-response-bad-id': 'True',
  'client-region': 'BE',
  'cf-ipcountry': '',
  'strict-transport-security': 'max-age=31556926; includeSubDomains;',
  via: '1.1 google',
  'alt-svc': 'h3=":443"; ma=2592000,h3-29=":443"; ma=2592000',
  connection: 'close'
},
config: {
  transitional: [Object],
  adapter: [Array],
  transformRequest: [Array],
  transformResponse: [Array],
  timeout: 0,
  xsrfCookieName: 'XSRF-TOKEN',
  xsrfHeaderName: 'X-XSRF-TOKEN',
  maxContentLength: -1,
  maxBodyLength: -1,
  env: [Object],
  validateStatus: [Function: validateStatus],
  headers: [T [AxiosHeaders]],
  method: 'get',
  url: [URL],
  data: undefined
},
request: <ref *1> ClientRequest {
  _events: [Object: null prototype],
  _eventsCount: 7,
  _maxListeners: undefined,
  outputData: [],
  outputSize: 0,
  writable: true,
  destroyed: false,
  _last: true,
  chunkedEncoding: false,
  shouldKeepAlive: false,
  maxRequestsOnConnectionReached: false,
  _defaultKeepAlive: true,
  useChunkedEncodingByDefault: false,
  sendDate: false,
  _removedConnection: false,
  _removedContLen: false,
  _removedTE: false,
  strictContentLength: false,
  _contentLength: 0,
  _hasBody: true,
  _trailer: '',
  finished: true,
  _headerSent: true,
  _closed: false,
  socket: [TLSSocket],
  _header: 'GET /api/v2/accounts/b914a3ca-8b4c-4556-ade3-ba990f369380/details/ HTTP/1.1\r\n' +
    'Accept: application/json\r\n' +
    'Content-Type: application/json\r\n' +
    'User-Agent: Nordigen-Node-v2\r\n' +
    'Authorization: Bearer *token*
    'Accept-Encoding: gzip, compress, deflate, br\r\n' +
    'Host: ob.gocardless.com\r\n' +
    'Connection: close\r\n' +
    '\r\n',
  _keepAliveTimeout: 0,
  _onPendingData: [Function: nop],
  agent: [Agent],
  socketPath: undefined,
  method: 'GET',
  maxHeaderSize: undefined,
  insecureHTTPParser: undefined,
  joinDuplicateHeaders: undefined,
  path: '/api/v2/accounts/b914a3ca-8b4c-4556-ade3-ba990f369380/details/',
  _ended: true,
  res: [IncomingMessage],
  aborted: false,
  timeoutCb: null,
  upgradeOrConnect: false,
  parser: null,
  maxHeadersCount: null,
  reusedSocket: false,
  host: 'ob.gocardless.com',
  protocol: 'https:',
  _redirectable: [Writable],
  [Symbol(kCapture)]: false,
  [Symbol(kBytesWritten)]: 0,
  [Symbol(kNeedDrain)]: false,
  [Symbol(corked)]: 0,
  [Symbol(kOutHeaders)]: [Object: null prototype],
  [Symbol(errored)]: null,
  [Symbol(kHighWaterMark)]: 16384,
  [Symbol(kRejectNonStandardBodyWrites)]: false,
  [Symbol(kUniqueHeaders)]: null
},
data: {
  summary: "Couldn't update account details",
  detail: 'Request to Institution returned an error',
  status_code: 500
}

}
}

What error did you receive?

No response

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Firefox, Chrome

Operating System

Windows 11

Originally created by @cie007 on GitHub (Mar 21, 2024). ### Verified issue does not already exist? - [X] I have searched and found no existing issue ### Is this related to GoCardless, Simplefin or another bank-sync provider? - [ ] I have checked my server logs and could not see any errors there - [X] I will be attaching my server logs to this issue - [ ] I will be attaching my client-side (browser) logs to this issue - [X] I understand that this issue will be automatically closed if insufficient information is provided ### What happened? A week ago I cannot sync anymore. I've unlink and link my account and It wont connect. I've tried it a couple of times on a different time. "wating for gocardless..." is the only message I get this is the log file: > 'x-content-type-options': 'nosniff', 'referrer-policy': 'same-origin', 'x-backend-server': 'ui', 'x-response-bad-id': 'True', 'client-region': 'BE', 'cf-ipcountry': '', 'strict-transport-security': 'max-age=31556926; includeSubDomains;', via: '1.1 google', 'alt-svc': 'h3=":443"; ma=2592000,h3-29=":443"; ma=2592000', connection: 'close' }, config: { transitional: [Object], adapter: [Array], transformRequest: [Array], transformResponse: [Array], timeout: 0, xsrfCookieName: 'XSRF-TOKEN', xsrfHeaderName: 'X-XSRF-TOKEN', maxContentLength: -1, maxBodyLength: -1, env: [Object], validateStatus: [Function: validateStatus], headers: [T [AxiosHeaders]], method: 'get', url: [URL], data: undefined }, request: <ref *1> ClientRequest { _events: [Object: null prototype], _eventsCount: 7, _maxListeners: undefined, outputData: [], outputSize: 0, writable: true, destroyed: false, _last: true, chunkedEncoding: false, shouldKeepAlive: false, maxRequestsOnConnectionReached: false, _defaultKeepAlive: true, useChunkedEncodingByDefault: false, sendDate: false, _removedConnection: false, _removedContLen: false, _removedTE: false, strictContentLength: false, _contentLength: 0, _hasBody: true, _trailer: '', finished: true, _headerSent: true, _closed: false, socket: [TLSSocket], _header: 'GET /api/v2/accounts/b914a3ca-8b4c-4556-ade3-ba990f369380/details/ HTTP/1.1\r\n' + 'Accept: application/json\r\n' + 'Content-Type: application/json\r\n' + 'User-Agent: Nordigen-Node-v2\r\n' + 'Authorization: Bearer *token* 'Accept-Encoding: gzip, compress, deflate, br\r\n' + 'Host: ob.gocardless.com\r\n' + 'Connection: close\r\n' + '\r\n', _keepAliveTimeout: 0, _onPendingData: [Function: nop], agent: [Agent], socketPath: undefined, method: 'GET', maxHeaderSize: undefined, insecureHTTPParser: undefined, joinDuplicateHeaders: undefined, path: '/api/v2/accounts/b914a3ca-8b4c-4556-ade3-ba990f369380/details/', _ended: true, res: [IncomingMessage], aborted: false, timeoutCb: null, upgradeOrConnect: false, parser: null, maxHeadersCount: null, reusedSocket: false, host: 'ob.gocardless.com', protocol: 'https:', _redirectable: [Writable], [Symbol(kCapture)]: false, [Symbol(kBytesWritten)]: 0, [Symbol(kNeedDrain)]: false, [Symbol(corked)]: 0, [Symbol(kOutHeaders)]: [Object: null prototype], [Symbol(errored)]: null, [Symbol(kHighWaterMark)]: 16384, [Symbol(kRejectNonStandardBodyWrites)]: false, [Symbol(kUniqueHeaders)]: null }, data: { summary: "Couldn't update account details", detail: 'Request to Institution returned an error', status_code: 500 } } } ### What error did you receive? _No response_ ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Firefox, Chrome ### Operating System Windows 11
GiteaMirror added the bug label 2026-02-28 19:27:41 -06:00
GiteaMirror commented 2026-02-28 19:27:42 -06:00
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@MatissJanis commented on GitHub (Mar 21, 2024):

Request to Institution returned an error

Please report this as a bug to GoCardless. This is on their end

@MatissJanis commented on GitHub (Mar 21, 2024): > Request to Institution returned an error Please report this as a bug to GoCardless. This is on their end
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