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[Bug]: "Couldn't update account balances" in bank linked via gocardless #993

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opened 2026-02-28 19:27:39 -06:00 by GiteaMirror · 3 comments
GiteaMirror commented 2026-02-28 19:27:39 -06:00
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Originally created by @lhcorralo on GitHub (Mar 20, 2024).

Verified issue does not already exist?

  • I have searched and found no existing issue

Is this related to GoCardless, Simplefin or another bank-sync provider?

  • I have checked my server logs and could not see any errors there
  • I will be attaching my server logs to this issue
  • I will be attaching my client-side (browser) logs to this issue
  • I understand that this issue will be automatically closed if insufficient information is provided

What happened?

I get an error when trying to sync a bank using Gocardless. Messages are included in the section"What error did you receive?".

A little bit of history here:

  • I first tried to connect the bank a month ago (more or less) with 24.2.0-alpine, when first testing Actual, and it worked properly.
  • After that, next time I tried Actual (24.3.0-alpine), I could not link it, but the error in Docker logs leaded to a problem in GoCardless (the problem is resolved and fixed).
  • At the moment, the bank is linked but snc does not work.

Connecting to my bank via Gocardless and selecting "view balances" generates the same error shown in the log.

Therefore, I am not sure if the problem is from GoCardless (something got broken), Actual (something different between 24.2.0 and 24.3.0), or my bank, but I am sure a custom bank integration was not required in actual-server.

Restarting the server or unlinking and linking the account again do not fix the problem.

Sorry for not providing a lot of information, I do not know what else to check. But I am willing to help with further tests, just let me know what I have to do :)

What error did you receive?

The UI shows:

This account is experiencing connection problems. Let's fix it.

Pressing the message, the following text appears.

The server returned the following error:
An internal error occurred. Try to login again, or get in touch for support.

Docker log shows:

Something went wrong {
summary: "Couldn't update account balances",
detail: 'Institution service unavailable',
status_code: 503,
type: 'ServiceError'
}

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Firefox

Operating System

Windows 11

Originally created by @lhcorralo on GitHub (Mar 20, 2024). ### Verified issue does not already exist? - [X] I have searched and found no existing issue ### Is this related to GoCardless, Simplefin or another bank-sync provider? - [ ] I have checked my server logs and could not see any errors there - [X] I will be attaching my server logs to this issue - [ ] I will be attaching my client-side (browser) logs to this issue - [X] I understand that this issue will be automatically closed if insufficient information is provided ### What happened? I get an error when trying to sync a bank using Gocardless. Messages are included in the section"What error did you receive?". A little bit of history here: - I first tried to connect the bank a month ago (more or less) with 24.2.0-alpine, when first testing Actual, and it worked properly. - After that, next time I tried Actual (24.3.0-alpine), I could not link it, but the error in Docker logs leaded to a problem in GoCardless (the problem is resolved and fixed). - At the moment, the bank is linked but snc does not work. Connecting to my bank via Gocardless and selecting "view balances" generates the same error shown in the log. Therefore, I am not sure if the problem is from GoCardless (something got broken), Actual (something different between 24.2.0 and 24.3.0), or my bank, but I am sure a custom bank integration was not required in actual-server. Restarting the server or unlinking and linking the account again do not fix the problem. Sorry for not providing a lot of information, I do not know what else to check. But I am willing to help with further tests, just let me know what I have to do :) ### What error did you receive? The UI shows: > This account is experiencing connection problems. Let's fix it. Pressing the message, the following text appears. > The server returned the following error: > An internal error occurred. Try to login again, or get [in touch](https://actualbudget.org/contact/) for support. Docker log shows: > Something went wrong { > summary: "Couldn't update account balances", > detail: 'Institution service unavailable', > status_code: 503, > type: 'ServiceError' > } ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Firefox ### Operating System Windows 11
GiteaMirror added the bug label 2026-02-28 19:27:39 -06:00
GiteaMirror commented 2026-02-28 19:27:40 -06:00
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@ShooTeX commented on GitHub (Mar 20, 2024):

Gocardless is currently having issues connecting to banks, if you go to the bankaccountdata.gocardless dashboard and try to connect your bank account it should say the same error. I opened a support ticket and they told me they're working on it.

@ShooTeX commented on GitHub (Mar 20, 2024): Gocardless is currently having issues connecting to banks, if you go to the bankaccountdata.gocardless dashboard and try to connect your bank account it should say the same error. I opened a support ticket and they told me they're working on it.
GiteaMirror commented 2026-02-28 19:27:40 -06:00
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@youngcw commented on GitHub (Mar 20, 2024):

Looks like its an issue outside of Actual's control. Closing

@youngcw commented on GitHub (Mar 20, 2024): Looks like its an issue outside of Actual's control. Closing
GiteaMirror commented 2026-02-28 19:27:41 -06:00
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@lhcorralo commented on GitHub (Mar 22, 2024):

It seems Gocardless already fixed it too.

@lhcorralo commented on GitHub (Mar 22, 2024): It seems Gocardless already fixed it too.
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