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[GH-ISSUE #6146] [Bug]: Unable To Download Plan On Mobile #9561

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opened 2026-04-10 19:51:22 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-04-10 19:51:22 -05:00
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Originally created by @Chinychon on GitHub (Nov 14, 2025).
Original GitHub issue: https://github.com/actualbudget/actual/issues/6146

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

After some sync issue (which happens frequently), I had removed the bookmark which I added to my homepage on my iPhone 12, and re-added the bookmark via safari. I opened it up, signed into my session, and tried to download my plan. On first attempt, it would go to downloading with the circle loading bar briefly, then flash white, and then return to the 'Download Plan' page. Trying again, it will give me an error 'problem has repeatedly occured'.

I am on the latest version of Actual Budget. Problem persists after restarting my docker container, restarting tailscale, and switching to another wifi.

How can we reproduce the issue?

Remove actual budget bookmark, and re-add it to your home screen. Attempt to download your plan. Or, clear website data on mobile and attempt to download your plan.

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Safari

Operating System

Mobile Device

Originally created by @Chinychon on GitHub (Nov 14, 2025). Original GitHub issue: https://github.com/actualbudget/actual/issues/6146 ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? After some sync issue (which happens frequently), I had removed the bookmark which I added to my homepage on my iPhone 12, and re-added the bookmark via safari. I opened it up, signed into my session, and tried to download my plan. On first attempt, it would go to downloading with the circle loading bar briefly, then flash white, and then return to the 'Download Plan' page. Trying again, it will give me an error 'problem has repeatedly occured'. I am on the latest version of Actual Budget. Problem persists after restarting my docker container, restarting tailscale, and switching to another wifi. ### How can we reproduce the issue? Remove actual budget bookmark, and re-add it to your home screen. Attempt to download your plan. Or, clear website data on mobile and attempt to download your plan. ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Safari ### Operating System Mobile Device
GiteaMirror added the responsivecan’t replicatebugneeds info labels 2026-04-10 19:51:22 -05:00
GiteaMirror commented 2026-04-10 19:51:23 -05:00
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@matt-fidd commented on GitHub (Nov 16, 2025):

Hi! Thanks for reporting this, unfortunately I'm unable to reproduce it myself. Are you able to check the error in the console yourself by connecting a Mac desktop/laptop device or provide a sample budget that I can use to try and replicate it locally?

<!-- gh-comment-id:3537145075 --> @matt-fidd commented on GitHub (Nov 16, 2025): Hi! Thanks for reporting this, unfortunately I'm unable to reproduce it myself. Are you able to check the error in the console yourself by connecting a Mac desktop/laptop device or provide a sample budget that I can use to try and replicate it locally?
GiteaMirror commented 2026-04-10 19:51:24 -05:00
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@github-actions[bot] commented on GitHub (Nov 23, 2025):

This issue has been automatically closed because there have been no comments for 7 days after the "needs info" label was added. If you still need help, please feel free to reopen the issue with the requested information.

<!-- gh-comment-id:3567387841 --> @github-actions[bot] commented on GitHub (Nov 23, 2025): This issue has been automatically closed because there have been no comments for 7 days after the "needs info" label was added. If you still need help, please feel free to reopen the issue with the requested information.
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