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[Bug]: Failed loading available banks: GoCardless access credentials might be misconfigured. Please set them up again. #848

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opened 2026-02-28 19:22:04 -06:00 by GiteaMirror · 3 comments
GiteaMirror commented 2026-02-28 19:22:04 -06:00
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Originally created by @ShooTeX on GitHub (Jan 2, 2024).

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

Tried to use GoCardless but it fails when trying to load banks. I'm pretty sure the credentials are correct. I also tried to regenerate them and it didn't work. I used GoCardless before in FireFly III.

What error did you receive?

image

https://......../gocardless/get-banks 500

{"status":"error","reason":"internal-error"}

cn @ https://......../kcab/kcab.worker.676aa69de34599d64b7b.js:130
EI.gocardless-get-banks @ https://......../kcab/kcab.worker.676aa69de34599d64b7b.js:247
aG @ https:/......../kcab/kcab.worker.676aa69de34599d64b7b.js:16
(anonymous) @ https://......../kcab/kcab.worker.676aa69de34599d64b7b.js:16

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Chrome

Operating System

Windows 11

Originally created by @ShooTeX on GitHub (Jan 2, 2024). ### Verified issue does not already exist? - [X] I have searched and found no existing issue ### What happened? Tried to use GoCardless but it fails when trying to load banks. I'm pretty sure the credentials are correct. I also tried to regenerate them and it didn't work. I used GoCardless before in FireFly III. ### What error did you receive? ![image](https://github.com/actualbudget/actual/assets/10850738/65762448-0f02-4275-9aea-4ce7b56f7314) ``` https://......../gocardless/get-banks 500 {"status":"error","reason":"internal-error"} cn @ https://......../kcab/kcab.worker.676aa69de34599d64b7b.js:130 EI.gocardless-get-banks @ https://......../kcab/kcab.worker.676aa69de34599d64b7b.js:247 aG @ https:/......../kcab/kcab.worker.676aa69de34599d64b7b.js:16 (anonymous) @ https://......../kcab/kcab.worker.676aa69de34599d64b7b.js:16 ``` ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Chrome ### Operating System Windows 11
GiteaMirror added the bug label 2026-02-28 19:22:04 -06:00
GiteaMirror commented 2026-02-28 19:22:04 -06:00
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@mskothari07 commented on GitHub (Jan 2, 2024):

From where can we get the correct cred

@mskothari07 commented on GitHub (Jan 2, 2024): From where can we get the correct cred
GiteaMirror commented 2026-02-28 19:22:05 -06:00
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@ShooTeX commented on GitHub (Jan 2, 2024):

From where can we get the correct cred

I followed the docs:
https://actualbudget.org/docs/advanced/bank-sync

edit: sorry, just realized, the docs are probably outdated. It's under:
Developers > User secrets

@ShooTeX commented on GitHub (Jan 2, 2024): > From where can we get the correct cred I followed the docs: https://actualbudget.org/docs/advanced/bank-sync edit: sorry, just realized, the docs are probably outdated. It's under: Developers > User secrets
GiteaMirror commented 2026-02-28 19:22:05 -06:00
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@ShooTeX commented on GitHub (Jan 4, 2024):

Sorry about that, the issue was some misconfiguration with my DNS server.

@ShooTeX commented on GitHub (Jan 4, 2024): Sorry about that, the issue was some misconfiguration with my DNS server.
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Reference: github-starred/actual#848
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