[GH-ISSUE #5] "Your data is still out of sync" #7000

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opened 2026-04-10 16:40:31 -05:00 by GiteaMirror · 7 comments
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Originally created by @nref on GitHub (Apr 29, 2022).
Original GitHub issue: https://github.com/actualbudget/actual/issues/5

If I import a YNAB4 budget from zip file in Firefox 99.0.1 on Windows 19043, I get the error

Your data is out of sync
There was a problem syncing your data. We can try to repair your sync state to fix it. [Learn more](https://actualbudget.com/docs/overview/syncing-across-devices/#debugging-sync-issues)

image

If I click Repair I get the error

Your data is still out of sync
We were unable to repair your sync state, sorry! You need to reset your sync state. [Learn more](https://actualbudget.com/docs/overview/syncing-across-devices/#debugging-sync-issues)

image

If I click Reset sync and refresh the page, the first dialog is shown again. After I refreshed the page, my budget was lost and a previously deleted budget has taken its place.

Originally created by @nref on GitHub (Apr 29, 2022). Original GitHub issue: https://github.com/actualbudget/actual/issues/5 If I import a YNAB4 budget from zip file in Firefox 99.0.1 on Windows 19043, I get the error ``` Your data is out of sync There was a problem syncing your data. We can try to repair your sync state to fix it. [Learn more](https://actualbudget.com/docs/overview/syncing-across-devices/#debugging-sync-issues) ``` ![image](https://user-images.githubusercontent.com/2089725/166070289-a3629539-bde4-4ce7-bcf0-a7f328dce348.png) If I click `Repair` I get the error ``` Your data is still out of sync We were unable to repair your sync state, sorry! You need to reset your sync state. [Learn more](https://actualbudget.com/docs/overview/syncing-across-devices/#debugging-sync-issues) ``` ![image](https://user-images.githubusercontent.com/2089725/166070340-50d3a5a2-dc46-44b1-9a3b-295faf460526.png) If I click `Reset sync` and refresh the page, the first dialog is shown again. After I refreshed the page, my budget was lost and a previously deleted budget has taken its place.
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@jlongster commented on GitHub (Apr 29, 2022):

Yes it sounds like there's a Firefox problem. Sorry about that.

<!-- gh-comment-id:1113786677 --> @jlongster commented on GitHub (Apr 29, 2022): Yes it sounds like there's a Firefox problem. Sorry about that.
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@cuken commented on GitHub (Apr 30, 2022):

@slater1 can you provide a simple ynab4 export for us to help troubleshoot with. Nothing with your actual data on it.

<!-- gh-comment-id:1113879211 --> @cuken commented on GitHub (Apr 30, 2022): @slater1 can you provide a simple ynab4 export for us to help troubleshoot with. Nothing with your actual data on it.
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@nref commented on GitHub (Apr 30, 2022):

@cuken I created an anonymized YNAB4 file (transactions and PII removed) but the bug does not occur. Attaching anyway. I did notice when importing this anonymized budget that my already-added budget disappeared from the budget list, just like before
2022test~5C8D4E6C.ynab4.zip
.

<!-- gh-comment-id:1113885509 --> @nref commented on GitHub (Apr 30, 2022): @cuken I created an anonymized YNAB4 file (transactions and PII removed) but the bug does not occur. Attaching anyway. I did notice when importing this anonymized budget that my already-added budget disappeared from the budget list, just like before [2022test~5C8D4E6C.ynab4.zip](https://github.com/actualbudget/actual/files/8595435/2022test.5C8D4E6C.ynab4.zip) .
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@nref commented on GitHub (Apr 30, 2022):

I'll follow up if I can create a good repro

<!-- gh-comment-id:1113885576 --> @nref commented on GitHub (Apr 30, 2022): I'll follow up if I can create a good repro
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@jlongster commented on GitHub (May 3, 2022):

I figured it out. So sorry about this. See https://github.com/actualbudget/actual-server/issues/23

<!-- gh-comment-id:1115685038 --> @jlongster commented on GitHub (May 3, 2022): I figured it out. So sorry about this. See https://github.com/actualbudget/actual-server/issues/23
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@nref commented on GitHub (May 20, 2022):

Resolved per comment

<!-- gh-comment-id:1132429171 --> @nref commented on GitHub (May 20, 2022): Resolved per comment
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@rich-howell commented on GitHub (Aug 20, 2022):

This has been resolved as per https://github.com/actualbudget/actual-server/issues/23 closing with resoloution.

<!-- gh-comment-id:1221275197 --> @rich-howell commented on GitHub (Aug 20, 2022): This has been resolved as per https://github.com/actualbudget/actual-server/issues/23 closing with resoloution.
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Reference: github-starred/actual#7000