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[Bug]: GoCardless sync - Couldn't update account transactions - statut_code : 500 #650

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opened 2026-02-28 19:12:44 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-02-28 19:12:44 -06:00
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Originally created by @mdrcrch on GitHub (Sep 27, 2023).

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

First, thanks a lot for all your work on Actual !

The bug I encountered is the following : "Failed syncing account “BforBank.” when trying to sync my newly linked BforBank account.
The container logs show :

Something went wrong {
  summary: "Couldn't update account transactions",
  detail: 'Something went terribly wrong on our side - please contact support and provide error id: 521fb2f5b730f1c8322bc1fd257766a2',
  status_code: 500
}

I red the above message and did what it told me to do : contact support and provide the error id.

Everything when very well with two other bank accounts.

Thanks again and have a nice day :)

What error did you receive?

Failed syncing account “BforBank" on screen.
And this one in log :

Something went wrong {
  summary: "Couldn't update account transactions",
  detail: 'Something went terribly wrong on our side - please contact support and provide error id: 521fb2f5b730f1c8322bc1fd257766a2',
  status_code: 500
}

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Chrome

Operating System

Linux

Originally created by @mdrcrch on GitHub (Sep 27, 2023). ### Verified issue does not already exist? - [X] I have searched and found no existing issue ### What happened? First, thanks a lot for all your work on Actual ! The bug I encountered is the following : "Failed syncing account “BforBank.” when trying to sync my newly linked BforBank account. The container logs show : ``` Something went wrong { summary: "Couldn't update account transactions", detail: 'Something went terribly wrong on our side - please contact support and provide error id: 521fb2f5b730f1c8322bc1fd257766a2', status_code: 500 } ``` I red the above message and did what it told me to do : contact support and provide the error id. Everything when very well with two other bank accounts. Thanks again and have a nice day :) ### What error did you receive? Failed syncing account “BforBank" on screen. And this one in log : ``` Something went wrong { summary: "Couldn't update account transactions", detail: 'Something went terribly wrong on our side - please contact support and provide error id: 521fb2f5b730f1c8322bc1fd257766a2', status_code: 500 } ``` ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Chrome ### Operating System Linux
GiteaMirror added the bank syncbug labels 2026-02-28 19:12:44 -06:00
GiteaMirror commented 2026-02-28 19:12:45 -06:00
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@MatissJanis commented on GitHub (Oct 5, 2023):

👋 As the error message states: I'd recommend reaching out to GoCardless support to resolve this issue. This is on their end.

@MatissJanis commented on GitHub (Oct 5, 2023): 👋 As the error message states: I'd recommend reaching out to GoCardless support to resolve this issue. This is on their end.
GiteaMirror commented 2026-02-28 19:12:45 -06:00
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@sazzadpiash commented on GitHub (Jun 5, 2024):

Just Had the same issue, already contacted them...hoping to solve the issue real soon

@sazzadpiash commented on GitHub (Jun 5, 2024): Just Had the same issue, already contacted them...hoping to solve the issue real soon
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