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[Bug]: Can't use Nordigen Sync: Failed loading available banks: Nordigen access credentials might be misconfigured. Please set them up again. #457
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opened 2026-02-28 19:04:58 -06:00 by GiteaMirror
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Originally created by @hofq on GitHub (Jun 27, 2023).
Verified issue does not already exist?
What happened?
What error did you receive?
GUI Error:

Logs from Actual-Server:
Error /nordigen/get-banks h [AxiosError]: Request failed with status code 401 at re (file:///app/node_modules/nordigen-node/dist/index.esm.js:13:914) at IncomingMessage. (file:///app/node_modules/nordigen-node/dist/index.esm.js:17:16270) at IncomingMessage.emit (node:events:525:35) at endReadableNT (node:internal/streams/readable:1358:12) at processTicksAndRejections (node:internal/process/task_queues:83:21) { code: 'ERR_BAD_REQUEST', config: { transitional: { silentJSONParsing: true, forcedJSONParsing: true, clarifyTimeoutError: false }, adapter: [ 'xhr', 'http' ], transformRequest: [ [Function (anonymous)] ], transformResponse: [ [Function (anonymous)] ], timeout: 0, xsrfCookieName: 'XSRF-TOKEN', xsrfHeaderName: 'X-XSRF-TOKEN', maxContentLength: -1, maxBodyLength: -1, env: { FormData: [Function], Blob: null }, validateStatus: [Function: validateStatus], headers: T [AxiosHeaders] { Accept: 'application/json', 'Content-Type': 'application/json', 'User-Agent': 'Nordigen-Node-v2', 'Content-Length': '128', 'Accept-Encoding': 'gzip, compress, deflate, br' }, method: 'post', url: URL { href: 'https://ob.nordigen.com/api/v2/token/new/', origin: 'https://ob.nordigen.com', protocol: 'https:', username: '', password: '', host: 'ob.nordigen.com', hostname: 'ob.nordigen.com', port: '', pathname: '/api/v2/token/new/', search: '', searchParams: URLSearchParams {}, hash: '' }, data: '{"secret_key":"--Redacted--","secret_id":"--Redacted--"}' }, request: ClientRequest { _events: [Object: null prototype] { abort: [Function (anonymous)], aborted: [Function (anonymous)], connect: [Function (anonymous)], error: [Function (anonymous)], socket: [Function (anonymous)], timeout: [Function (anonymous)], finish: [Function: requestOnFinish] }, _eventsCount: 7, _maxListeners: undefined, outputData: [], outputSize: 0, writable: true, destroyed: false, _last: true, chunkedEncoding: false, shouldKeepAlive: false, maxRequestsOnConnectionReached: false, _defaultKeepAlive: true, useChunkedEncodingByDefault: true, sendDate: false, _removedConnection: false, _removedContLen: false, _removedTE: false, strictContentLength: false, _contentLength: '128', _hasBody: true, _trailer: '', finished: true, _headerSent: true, _closed: false, socket: TLSSocket { _tlsOptions: [Object], _secureEstablished: true, _securePending: false, _newSessionPending: false, _controlReleased: true, secureConnecting: false, _SNICallback: null, servername: 'ob.nordigen.com', alpnProtocol: false, authorized: true, authorizationError: null, encrypted: true, _events: [Object: null prototype], _eventsCount: 10, connecting: false, _hadError: false, _parent: null, _host: 'ob.nordigen.com', _closeAfterHandlingError: false, _readableState: [ReadableState], _maxListeners: undefined, _writableState: [WritableState], allowHalfOpen: false, _sockname: null, _pendingData: null, _pendingEncoding: '', server: undefined, _server: null, ssl: [TLSWrap], _requestCert: true, _rejectUnauthorized: true, parser: null, _httpMessage: [Circular *1], [Symbol(res)]: [TLSWrap], [Symbol(verified)]: true, [Symbol(pendingSession)]: null, [Symbol(async_id_symbol)]: 3969, [Symbol(kHandle)]: [TLSWrap], [Symbol(lastWriteQueueSize)]: 0, [Symbol(timeout)]: null, [Symbol(kBuffer)]: null, [Symbol(kBufferCb)]: null, [Symbol(kBufferGen)]: null, [Symbol(kCapture)]: false, [Symbol(kSetNoDelay)]: false, [Symbol(kSetKeepAlive)]: true, [Symbol(kSetKeepAliveInitialDelay)]: 60, [Symbol(kBytesRead)]: 0, [Symbol(kBytesWritten)]: 0, [Symbol(connect-options)]: [Object], [Symbol(RequestTimeout)]: undefined }, _header: 'POST /api/v2/token/new/ HTTP/1.1\r\n' + 'Accept: application/json\r\n' + 'Content-Type: application/json\r\n' + 'User-Agent: Nordigen-Node-v2\r\n' + 'Content-Length: 128\r\n' + 'Accept-Encoding: gzip, compress, deflate, br\r\n' + 'Host: ob.nordigen.com\r\n' + 'Connection: close\r\n' + '\r\n', _keepAliveTimeout: 0, _onPendingData: [Function: nop], agent: Agent { _events: [Object: null prototype], _eventsCount: 2, _maxListeners: undefined, defaultPort: 443, protocol: 'https:', options: [Object: null prototype], requests: [Object: null prototype] {}, sockets: [Object: null prototype], freeSockets: [Object: null prototype] {}, keepAliveMsecs: 1000, keepAlive: false, maxSockets: Infinity, maxFreeSockets: 256, scheduling: 'lifo', maxTotalSockets: Infinity, totalSocketCount: 1, maxCachedSessions: 100, _sessionCache: [Object], [Symbol(kCapture)]: false }, socketPath: undefined, method: 'POST', maxHeaderSize: undefined, insecureHTTPParser: undefined, path: '/api/v2/token/new/', _ended: true, res: IncomingMessage { _readableState: [ReadableState], _events: [Object: null prototype], _eventsCount: 4, _maxListeners: undefined, socket: [TLSSocket], httpVersionMajor: 1, httpVersionMinor: 1, httpVersion: '1.1', complete: true, rawHeaders: [Array], rawTrailers: [], aborted: false, upgrade: false, url: '', method: null, statusCode: 401, statusMessage: 'Unauthorized', client: [TLSSocket], _consuming: false, _dumped: false, req: [Circular *1], responseUrl: 'https://ob.nordigen.com/api/v2/token/new/', redirects: [], [Symbol(kCapture)]: false, [Symbol(kHeaders)]: [Object], [Symbol(kHeadersCount)]: 24, [Symbol(kTrailers)]: null, [Symbol(kTrailersCount)]: 0, [Symbol(RequestTimeout)]: undefined }, aborted: false, timeoutCb: null, upgradeOrConnect: false, parser: null, maxHeadersCount: null, reusedSocket: false, host: 'ob.nordigen.com', protocol: 'https:', _redirectable: Writable { _writableState: [WritableState], _events: [Object: null prototype], _eventsCount: 3, _maxListeners: undefined, _options: [Object], _ended: true, _ending: true, _redirectCount: 0, _redirects: [], _requestBodyLength: 128, _requestBodyBuffers: [], _onNativeResponse: [Function (anonymous)], _currentRequest: [Circular *1], _currentUrl: 'https://ob.nordigen.com/api/v2/token/new/', [Symbol(kCapture)]: false }, [Symbol(kCapture)]: false, [Symbol(kBytesWritten)]: 0, [Symbol(kEndCalled)]: true, [Symbol(kNeedDrain)]: false, [Symbol(corked)]: 0, [Symbol(kOutHeaders)]: [Object: null prototype] { accept: [Array], 'content-type': [Array], 'user-agent': [Array], 'content-length': [Array], 'accept-encoding': [Array], host: [Array] }, [Symbol(kUniqueHeaders)]: null }, response: { status: 401, statusText: 'Unauthorized', headers: T [AxiosHeaders] { date: 'Tue, 27 Jun 2023 17:36:12 GMT', 'content-type': 'application/json', 'content-length': '115', connection: 'close', server: 'nginx', 'www-authenticate': 'Bearer realm="api"', vary: 'Accept, Accept-Language', allow: 'POST, OPTIONS', 'x-frame-options': 'DENY', 'content-language': 'en', 'x-content-type-options': 'nosniff', 'referrer-policy': 'same-origin' }, config: { transitional: [Object], adapter: [Array], transformRequest: [Array], transformResponse: [Array], timeout: 0, xsrfCookieName: 'XSRF-TOKEN', xsrfHeaderName: 'X-XSRF-TOKEN', maxContentLength: -1, maxBodyLength: -1, env: [Object], validateStatus: [Function: validateStatus], headers: [T [AxiosHeaders]], method: 'post', url: [URL], data: '{"secret_key":"--Redacted--","secret_id":"--Redacted--"}' }, request: ClientRequest { _events: [Object: null prototype], _eventsCount: 7, _maxListeners: undefined, outputData: [], outputSize: 0, writable: true, destroyed: false, _last: true, chunkedEncoding: false, shouldKeepAlive: false, maxRequestsOnConnectionReached: false, _defaultKeepAlive: true, useChunkedEncodingByDefault: true, sendDate: false, _removedConnection: false, _removedContLen: false, _removedTE: false, strictContentLength: false, _contentLength: '128', _hasBody: true, _trailer: '', finished: true, _headerSent: true, _closed: false, socket: [TLSSocket], _header: 'POST /api/v2/token/new/ HTTP/1.1\r\n' + 'Accept: application/json\r\n' + 'Content-Type: application/json\r\n' + 'User-Agent: Nordigen-Node-v2\r\n' + 'Content-Length: 128\r\n' + 'Accept-Encoding: gzip, compress, deflate, br\r\n' + 'Host: ob.nordigen.com\r\n' + 'Connection: close\r\n' + '\r\n', _keepAliveTimeout: 0, _onPendingData: [Function: nop], agent: [Agent], socketPath: undefined, method: 'POST', maxHeaderSize: undefined, insecureHTTPParser: undefined, path: '/api/v2/token/new/', _ended: true, res: [IncomingMessage], aborted: false, timeoutCb: null, upgradeOrConnect: false, parser: null, maxHeadersCount: null, reusedSocket: false, host: 'ob.nordigen.com', protocol: 'https:', _redirectable: [Writable], [Symbol(kCapture)]: false, [Symbol(kBytesWritten)]: 0, [Symbol(kEndCalled)]: true, [Symbol(kNeedDrain)]: false, [Symbol(corked)]: 0, [Symbol(kOutHeaders)]: [Object: null prototype], [Symbol(kUniqueHeaders)]: null }, data: { summary: 'Authentication failed', detail: 'No active account found with the given credentials', status_code: 401 } } }Where are you hosting Actual?
Docker
What browsers are you seeing the problem on?
Firefox
Operating System
Windows 11
@MatissJanis commented on GitHub (Jun 27, 2023):
Are you sure the credentials are correct? Would you mind generating them again in Nordigen and setting them up again in the UI?
401 status code can be returned if either the credentials are not configured or (and I'm guessing about this) if they are invalid.
@hofq commented on GitHub (Jun 27, 2023):
How can i do that?
i copied them multiple times and compared the log credentials to the ones in the Web Portal
@hofq commented on GitHub (Jul 1, 2023):
I used https://dash.nordigen.com/ not the the new Portal https://bankaccountdata.gocardless.com mentioned in #1244