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[Bug]: Unable to open file after latest Actual upgrade #2957

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opened 2026-02-28 20:33:21 -06:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-02-28 20:33:21 -06:00
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Originally created by @rhvonlehe on GitHub (Feb 22, 2026).

What happened?

I have read Bug ##6574 and have the same symptoms, but if the solution is to get rid of browser data, that is not working for me. I've successfully upgraded in the past, but I've never had this popup and in the past deleting browser data always worked:

Image

How can we reproduce the issue?

  1. Update the docker container. I use Portainer, but that's irrelevant here. I simply let it retrieve the latest image of Actual (v26.2.0) and restart the container. I use docker compose for containers.
  2. Open a browser and connect to my server through my reverse proxy. I reach the server, but it throws the error in a dialog: "We had an unknown problem opening "My-Finances-xxxyyyyzz"

The environment questions below I want to answer "all browsers" but I had to choose one. The only thing that lets me see my data is the desktop client (Electron?) It fails in the same way on all my mobile browsers and all my desktop browsers.

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Chrome

Operating System

Mobile Device

Originally created by @rhvonlehe on GitHub (Feb 22, 2026). ### What happened? I have read Bug ##6574 and have the same symptoms, but if the solution is to get rid of browser data, that is not working for me. I've successfully upgraded in the past, but I've never had this popup and in the past deleting browser data always worked: <img width="567" height="139" alt="Image" src="https://github.com/user-attachments/assets/fe7dde1b-3780-4122-a1c9-df0137d2f7b3" /> ### How can we reproduce the issue? 1. Update the docker container. I use Portainer, but that's irrelevant here. I simply let it retrieve the latest image of Actual (v26.2.0) and restart the container. I use docker compose for containers. 2. Open a browser and connect to my server through my reverse proxy. I reach the server, but it throws the error in a dialog: "We had an unknown problem opening "My-Finances-xxxyyyyzz" The environment questions below I want to answer "all browsers" but I had to choose one. The only thing that lets me see my data is the desktop client (Electron?) It fails in the same way on all my mobile browsers and all my desktop browsers. ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Chrome ### Operating System Mobile Device
GiteaMirror added the needs triagebug labels 2026-02-28 20:33:21 -06:00
GiteaMirror commented 2026-02-28 20:33:22 -06:00
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@rhvonlehe commented on GitHub (Feb 22, 2026):

F me. I don't know why the 3rd time deleting site data for my server URL finally worked. Something had to have been cached somewhere.

@rhvonlehe commented on GitHub (Feb 22, 2026): F me. I don't know why the 3rd time deleting site data for my server URL finally worked. Something had to have been cached somewhere.
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Reference: github-starred/actual#2957
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