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[Bug]: Spanish bank CajaSUR merged with Kutxabank. Cannot sync with GoCardless #2954

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opened 2026-02-28 20:33:18 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-02-28 20:33:18 -06:00
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Originally created by @D3liverator on GitHub (Feb 20, 2026).

What happened?

Since 14th of February, CajaSUR merged with Kutxabank.
For us users of CajaSUR, the change is just accessing to our banks through the Kutxabank website/app, but everything else is the same, as they have been using the same systems for long time as far as I know (same UI layour for apps, websites, etc)

As such, the sync with my CajaSUR account got broken, and tried to do a new sync through Kutxabank. In GoCardless seems to be connecting correctly, but when being redirected to my Actual URL it's throwing an error and prompting me to inform of it here in GitHub.

Let me know if there's anything else I can provide to help fix the issue.

Thank you

How can we reproduce the issue?

  1. Sync with GoCardless to Spanish bank Kutxabank
  2. Sync successfully in GoCardless and redirect to Actual
  3. Actual will fail

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Chrome

Operating System

Windows 11

Originally created by @D3liverator on GitHub (Feb 20, 2026). ### What happened? Since 14th of February, CajaSUR merged with Kutxabank. For us users of CajaSUR, the change is just accessing to our banks through the Kutxabank website/app, but everything else is the same, as they have been using the same systems for long time as far as I know (same UI layour for apps, websites, etc) As such, the sync with my CajaSUR account got broken, and tried to do a new sync through Kutxabank. In GoCardless seems to be connecting correctly, but when being redirected to my Actual URL it's throwing an error and prompting me to inform of it here in GitHub. Let me know if there's anything else I can provide to help fix the issue. Thank you ### How can we reproduce the issue? 1. Sync with GoCardless to Spanish bank Kutxabank 2. Sync successfully in GoCardless and redirect to Actual 3. Actual will fail ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Chrome ### Operating System Windows 11
GiteaMirror added the bank syncbug labels 2026-02-28 20:33:18 -06:00
GiteaMirror commented 2026-02-28 20:33:19 -06:00
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@matt-fidd commented on GitHub (Feb 20, 2026):

Could you provide any relevant error logs from the browser or server logs please?

@matt-fidd commented on GitHub (Feb 20, 2026): Could you provide any relevant error logs from the browser or server logs please?
GiteaMirror commented 2026-02-28 20:33:19 -06:00
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@Deliv-xx commented on GitHub (Feb 24, 2026):

Since then, I was trying to get some logs or something worth sharing... but seems it has fixed itself out.
it may have been GoCardless issue all in itself.

Thank you for your time

@Deliv-xx commented on GitHub (Feb 24, 2026): Since then, I was trying to get some logs or something worth sharing... but seems it has fixed itself out. it may have been GoCardless issue all in itself. Thank you for your time
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