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[GH-ISSUE #5913] [Bug]: Unable to decrypt - stuck on "This file is encrypted" message despite E2E password accepted #28327
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Reference: github-starred/actual#28327
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Originally created by @edwardcwang on GitHub (Oct 12, 2025).
Original GitHub issue: https://github.com/actualbudget/actual/issues/5913
Verified issue does not already exist?
What happened?
I am trying to open a file on an Actual instance from a new browser, and stuck on the below screen despite the E2E password being accepted. The server login is accepted without issue.
After entering the correct E2E password, I get back to the "Downloading..." screen, and then the exact same screen (no red "Unable to decrypt file with this password. Please try again" message or any other errors).
No relevant information in the console.
This is different from #4698 where there is a distinct "Unable to decrypt file with this password. Please try again" error message.
I also get "Unable to decrypt file with this password. Please try again" if I intentionally enter a wrong password instead of the correct E2E password.
How can we reproduce the issue?
Get to the below screen, enter correct E2E password, get back to the same screen after "Downloading..."
Where are you hosting Actual?
Docker
What browsers are you seeing the problem on?
Firefox, Chrome
Operating System
Linux
@MatissJanis commented on GitHub (Oct 12, 2025):
👋 anything in the browser and server logs you could share?
@edwardcwang commented on GitHub (Oct 12, 2025):
Thank you much for looking into this, and I greatly appreciate your help!
On the server - nothing except
Listening on :::[port]...On the browser - nothing useful in the browser console. The network logs yield a pattern of
user-get-key download-user-file get-user-file-info validate. If I enter the wrong E2E password it just triggersuser-get-keyand none of the subsequent network activity.@MatissJanis commented on GitHub (Oct 12, 2025):
There's nothing obvious wrong there. I don't really have any immediate ideas. I'd love to debug further, but then I would need the URL and passwords.
Also: did you try opening in incognito? Did that result in the same problem?
@edwardcwang commented on GitHub (Oct 12, 2025):
Yes, I tried at least both Firefox and Chrome, with and without incognito, sans success.
@MatissJanis commented on GitHub (Oct 12, 2025):
Unfortunatelly there is nothing else we can do to assist here unless you are able to provide a reproduction (either via test budget file or via your real budget file).
@edwardcwang commented on GitHub (Oct 12, 2025):
The modal is triggered by https://github.com/actualbudget/actual/blob/21105fc/packages/desktop-client/src/budgetfiles/budgetfilesSlice.ts#L334 right? Any ideas why it's triggering but not providing any specific error messages?
@MatissJanis commented on GitHub (Oct 12, 2025):
No ideas. The only way I can help is if you can provide a reproduction.
@github-actions[bot] commented on GitHub (Oct 24, 2025):
This issue has been automatically closed because there have been no comments for 7 days after the "needs info" label was added. If you still need help, please feel free to reopen the issue with the requested information.