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[Bug]: UNKNOWN bank sync error #2815

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opened 2026-02-28 20:29:19 -06:00 by GiteaMirror · 8 comments
GiteaMirror commented 2026-02-28 20:29:19 -06:00
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Originally created by @glenndegroote on GitHub (Jan 14, 2026).

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

Keytrade sync is outdated since 11/01/2026
Now server has internal error

Image

How can we reproduce the issue?

syncing again

Where are you hosting Actual?

Pikapods

What browsers are you seeing the problem on?

Microsoft Edge

Operating System

Windows 11

Originally created by @glenndegroote on GitHub (Jan 14, 2026). ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? Keytrade sync is outdated since 11/01/2026 Now server has internal error <img width="740" height="391" alt="Image" src="https://github.com/user-attachments/assets/820d4d4c-29e8-479e-ab3e-7b9139e41654" /> ### How can we reproduce the issue? syncing again ### Where are you hosting Actual? Pikapods ### What browsers are you seeing the problem on? Microsoft Edge ### Operating System Windows 11
GiteaMirror added the bank syncbug labels 2026-02-28 20:29:19 -06:00
GiteaMirror commented 2026-02-28 20:29:20 -06:00
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@YoranScholiers commented on GitHub (Jan 14, 2026):

I can confirm this issue exists, last sync was on January 12th.
Tried unlinking/linking account but that did nothing.

message: 'Failed syncing account "Zichtrekening."'
​category: "UNKNOWN"
code: "UNKNOWN"
@YoranScholiers commented on GitHub (Jan 14, 2026): I can confirm this issue exists, last sync was on January 12th. Tried unlinking/linking account but that did nothing. ``` message: 'Failed syncing account "Zichtrekening."' ​category: "UNKNOWN" code: "UNKNOWN" ```
GiteaMirror commented 2026-02-28 20:29:20 -06:00
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@laniier commented on GitHub (Jan 14, 2026):

I am also experiencing this issue with Keytrade.
Re-authenticating did nothing for me either.

Hosting in docker on Ubuntu 24.04

Was running 25.10, updated to 26.1 to no avail

{
"type": "BankSyncError",
"category": "UNKNOWN",
"code": "UNKNOWN",
"details": {
"rateLimitHeaders": {
"http_x_ratelimit_limit": "100",
"http_x_ratelimit_remaining": "98",
"http_x_ratelimit_reset": "48",
"http_x_ratelimit_account_success_limit": "4",
"http_x_ratelimit_account_success_remaining": "4",
"http_x_ratelimit_account_success_reset": "86400"
}
},
"message": "Failed syncing account "🏦 Keytrade.""
}

Last successful sync was January 12th

@laniier commented on GitHub (Jan 14, 2026): I am also experiencing this issue with Keytrade. Re-authenticating did nothing for me either. Hosting in docker on Ubuntu 24.04 Was running 25.10, updated to 26.1 to no avail { "type": "BankSyncError", "category": "UNKNOWN", "code": "UNKNOWN", "details": { "rateLimitHeaders": { "http_x_ratelimit_limit": "100", "http_x_ratelimit_remaining": "98", "http_x_ratelimit_reset": "48", "http_x_ratelimit_account_success_limit": "4", "http_x_ratelimit_account_success_remaining": "4", "http_x_ratelimit_account_success_reset": "86400" } }, "message": "Failed syncing account \"🏦 Keytrade.\"" } Last successful sync was January 12th
GiteaMirror commented 2026-02-28 20:29:21 -06:00
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@matt-fidd commented on GitHub (Jan 14, 2026):

Can you check the server logs for any errors?

@matt-fidd commented on GitHub (Jan 14, 2026): Can you check the server logs for any errors?
GiteaMirror commented 2026-02-28 20:29:22 -06:00
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@laniier commented on GitHub (Jan 14, 2026):

Can you check the server logs for any errors?

I am pulling this from my Portainer logs:

2026-01-14T21:32:35.432Z info: POST 200 /sync/sync

Something went wrong Token is invalid or expired

2026-01-14T21:32:37.901Z info: POST 200 /gocardless/transactions

2026-01-14T21:32:40.332Z info: POST 200 /sync/sync

Mind you, my other account using the same GoCardless token still works.

I did try re-authenticating and what I think was odd that the balance was shown as 'unknown' right before linking it to an account in AB, I'll try to screenshot it but I'm on mobile right now.

EDIT POST CLOSING:

I can confirm backing up the data and recreating the AB instance + creating new GoCardless user ID/secret + restoring the back-up + unlinking Keytrade account within AB from GoCardless and setting it up again from scratch worked for me as well (for now at least)

I didn't try to reset the user ID/secret before nuking my original instance, I don't think it would have worked since my other banksync also setup with GoCardless still worked.

@laniier commented on GitHub (Jan 14, 2026): > Can you check the server logs for any errors? I am pulling this from my Portainer logs: 2026-01-14T21:32:35.432Z info: POST 200 /sync/sync Something went wrong Token is invalid or expired 2026-01-14T21:32:37.901Z info: POST 200 /gocardless/transactions 2026-01-14T21:32:40.332Z info: POST 200 /sync/sync Mind you, my other account using the same GoCardless token still works. I did try re-authenticating and what I think was odd that the balance was shown as 'unknown' right before linking it to an account in AB, I'll try to screenshot it but I'm on mobile right now. **EDIT POST CLOSING:** I can confirm backing up the data and recreating the AB instance + creating new GoCardless user ID/secret + restoring the back-up + unlinking Keytrade account within AB from GoCardless and setting it up again from scratch worked for me as well (for now at least) I didn't try to reset the user ID/secret before nuking my original instance, I don't think it would have worked since my other banksync also setup with GoCardless still worked.
GiteaMirror commented 2026-02-28 20:29:22 -06:00
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@jpurdy647 commented on GitHub (Jan 14, 2026):

Came to report the same. Tried unlinking my simplefin accounts. Created new token for connection and entered into AB. AB doesn't do anything but record info: POST 200 /sync/sync in the Docker log. SimpleFin reports token remains 'unclaimed'

My last successful sync was 2 days ago, FYI (the 12th)

@jpurdy647 commented on GitHub (Jan 14, 2026): Came to report the same. Tried unlinking my simplefin accounts. Created new token for connection and entered into AB. AB doesn't do anything but record `info: POST 200 /sync/sync` in the Docker log. SimpleFin reports token remains 'unclaimed' My last successful sync was 2 days ago, FYI (the 12th)
GiteaMirror commented 2026-02-28 20:29:23 -06:00
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@jpurdy647 commented on GitHub (Jan 14, 2026):

I exported and backed up data, started a fresh new instance, now bank linking has been successful. I will report back if anything changes

@jpurdy647 commented on GitHub (Jan 14, 2026): I exported and backed up data, started a fresh new instance, now bank linking has been successful. I will report back if anything changes
GiteaMirror commented 2026-02-28 20:29:23 -06:00
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@glenndegroote commented on GitHub (Jan 15, 2026):

checked the pikapods logs

here is the extraction:

2026-01-14T07:26:02.701Z info: GET 200 /account/needs-bootstrap

2026-01-14T07:26:02.733Z info: GET 304 /account/needs-bootstrap

2026-01-14T07:26:02.767Z info: GET 304 /account/needs-bootstrap

Logging in via password

Deleted 0 old sessions

2026-01-14T07:26:04.729Z info: POST 200 /account/login

2026-01-14T07:26:04.753Z info: GET 200 /account/validate

2026-01-14T07:26:04.791Z info: GET 304 /account/validate

2026-01-14T07:26:04.804Z info: GET 200 /sync/list-user-files

2026-01-14T07:26:05.750Z info: GET 200 /sync/get-user-file-info

2026-01-14T07:26:05.793Z info: GET 200 /sync/download-user-file

2026-01-14T07:26:06.698Z info: POST 200 /sync/sync

2026-01-14T07:26:09.529Z info: POST 200 /sync/sync

2026-01-14T07:26:36.644Z info: GET 304 /sync/list-user-files

2026-01-14T07:26:36.733Z info: GET 304 /account/validate

2026-01-14T07:26:36.827Z info: POST 200 /sync/sync

2026-01-14T07:26:39.404Z info: POST 200 /sync/sync

2026-01-14T07:26:44.616Z info: POST 200 /gocardless/transactions

2026-01-14T07:26:46.758Z info: POST 200 /sync/sync

Something went wrong Institution service unavailable

2026-01-14T07:26:51.413Z info: POST 200 /gocardless/transactions

2026-01-14T07:27:06.059Z info: POST 200 /sync/sync

2026-01-14T07:27:24.537Z info: POST 200 /sync/sync

2026-01-14T07:27:27.193Z info: POST 200 /sync/sync

Something went wrong Institution service unavailable

2026-01-14T07:27:32.210Z info: POST 200 /gocardless/transactions

2026-01-14T07:27:36.775Z info: POST 200 /gocardless/remove-account

2026-01-14T07:27:37.599Z info: POST 200 /sync/sync

2026-01-14T07:27:43.043Z info: POST 200 /gocardless/status

2026-01-14T07:27:43.044Z info: POST 200 /pluggyai/status

2026-01-14T07:27:43.045Z info: POST 200 /simplefin/status

2026-01-14T07:27:44.738Z info: POST 200 /gocardless/status

2026-01-14T07:27:45.094Z info: POST 200 /gocardless/get-banks

2026-01-14T07:27:50.312Z info: POST 200 /gocardless/create-web-token

2026-01-14T07:27:50.591Z info: POST 200 /sync/sync

2026-01-14T07:27:50.921Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:27:54.309Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:27:57.666Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:01.062Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:04.423Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:07.776Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:11.220Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:14.585Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:17.939Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:21.344Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:24.682Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:28.038Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:31.371Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:34.742Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:38.089Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:41.434Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:44.770Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:48.143Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:51.497Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:54.858Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:28:58.204Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:29:02.503Z info: GET 304 /account/validate

2026-01-14T07:29:02.505Z info: GET 304 /account/needs-bootstrap

2026-01-14T07:29:03.058Z info: POST 200 /sync/sync

2026-01-14T07:29:03.360Z info: POST 200 /gocardless/get-accounts

2026-01-14T07:29:13.912Z info: POST 200 /sync/sync

Something went wrong Institution service unavailable

2026-01-14T07:29:14.510Z info: POST 200 /gocardless/transactions

2026-01-14T07:29:26.458Z info: POST 200 /sync/sync

Something went wrong Institution service unavailable

2026-01-14T07:29:28.497Z info: POST 200 /gocardless/transactions

2026-01-14T07:29:48.364Z info: GET 304 /account/validate

2026-01-14T07:29:48.392Z info: GET 304 /account/validate

2026-01-14T07:29:48.424Z info: GET 304 /sync/list-user-files

2026-01-14T07:29:59.782Z info: GET 304 /account/needs-bootstrap

2026-01-14T07:29:59.817Z info: GET 304 /account/needs-bootstrap

2026-01-14T07:29:59.852Z info: GET 304 /account/needs-bootstrap

Logging in via password

Deleted 0 old sessions

2026-01-14T07:30:02.035Z info: POST 200 /account/login

2026-01-14T07:30:02.061Z info: GET 304 /account/validate

2026-01-14T07:30:02.116Z info: GET 304 /sync/list-user-files

2026-01-14T07:30:02.118Z info: GET 304 /account/validate

2026-01-14T07:30:02.983Z info: GET 304 /sync/get-user-file-info

2026-01-14T07:30:02.984Z info: GET 304 /sync/download-user-file

2026-01-14T07:30:03.674Z info: POST 200 /sync/sync

2026-01-14T07:30:04.421Z info: POST 200 /sync/sync

2026-01-14T07:30:19.289Z info: GET 304 /sync/list-user-files

2026-01-14T07:30:19.362Z info: GET 304 /account/validate

2026-01-14T07:30:19.437Z info: POST 200 /sync/sync

2026-01-14T07:30:26.136Z info: POST 200 /sync/sync

2026-01-14T07:30:31.251Z info: POST 200 /gocardless/transactions

2026-01-14T07:30:33.864Z info: POST 200 /sync/sync

Something went wrong Institution service unavailable

2026-01-14T07:30:34.500Z info: POST 200 /gocardless/transactions

2026-01-14T07:30:51.294Z info: POST 200 /sync/sync

2026-01-14T07:31:08.534Z info: POST 200 /sync/sync

2026-01-14T07:31:09.628Z info: POST 200 /sync/sync

2026-01-14T07:31:18.428Z info: POST 200 /sync/sync

2026-01-14T07:31:42.231Z info: POST 200 /sync/sync

2026-01-14T07:33:29.989Z info: POST 200 /sync/sync

2026-01-14T07:33:33.638Z info: POST 200 /sync/sync

2026-01-14T07:33:39.966Z info: POST 200 /sync/sync

2026-01-14T07:33:43.319Z info: POST 200 /sync/sync

2026-01-14T07:33:56.049Z info: POST 200 /sync/sync

2026-01-14T07:33:59.265Z info: POST 200 /sync/sync

2026-01-14T07:34:44.653Z info: POST 200 /sync/sync

2026-01-14T07:34:47.773Z info: POST 200 /sync/sync

2026-01-14T07:35:02.944Z info: POST 200 /sync/sync

2026-01-14T07:35:04.288Z info: POST 200 /sync/sync

2026-01-14T07:35:50.713Z info: POST 200 /sync/sync

2026-01-14T07:35:52.676Z info: POST 200 /sync/sync

@glenndegroote commented on GitHub (Jan 15, 2026): checked the pikapods logs here is the extraction: 2026-01-14T07:26:02.701Z info: GET 200 /account/needs-bootstrap 2026-01-14T07:26:02.733Z info: GET 304 /account/needs-bootstrap 2026-01-14T07:26:02.767Z info: GET 304 /account/needs-bootstrap Logging in via password Deleted 0 old sessions 2026-01-14T07:26:04.729Z info: POST 200 /account/login 2026-01-14T07:26:04.753Z info: GET 200 /account/validate 2026-01-14T07:26:04.791Z info: GET 304 /account/validate 2026-01-14T07:26:04.804Z info: GET 200 /sync/list-user-files 2026-01-14T07:26:05.750Z info: GET 200 /sync/get-user-file-info 2026-01-14T07:26:05.793Z info: GET 200 /sync/download-user-file 2026-01-14T07:26:06.698Z info: POST 200 /sync/sync 2026-01-14T07:26:09.529Z info: POST 200 /sync/sync 2026-01-14T07:26:36.644Z info: GET 304 /sync/list-user-files 2026-01-14T07:26:36.733Z info: GET 304 /account/validate 2026-01-14T07:26:36.827Z info: POST 200 /sync/sync 2026-01-14T07:26:39.404Z info: POST 200 /sync/sync 2026-01-14T07:26:44.616Z info: POST 200 /gocardless/transactions 2026-01-14T07:26:46.758Z info: POST 200 /sync/sync Something went wrong Institution service unavailable 2026-01-14T07:26:51.413Z info: POST 200 /gocardless/transactions 2026-01-14T07:27:06.059Z info: POST 200 /sync/sync 2026-01-14T07:27:24.537Z info: POST 200 /sync/sync 2026-01-14T07:27:27.193Z info: POST 200 /sync/sync Something went wrong Institution service unavailable 2026-01-14T07:27:32.210Z info: POST 200 /gocardless/transactions 2026-01-14T07:27:36.775Z info: POST 200 /gocardless/remove-account 2026-01-14T07:27:37.599Z info: POST 200 /sync/sync 2026-01-14T07:27:43.043Z info: POST 200 /gocardless/status 2026-01-14T07:27:43.044Z info: POST 200 /pluggyai/status 2026-01-14T07:27:43.045Z info: POST 200 /simplefin/status 2026-01-14T07:27:44.738Z info: POST 200 /gocardless/status 2026-01-14T07:27:45.094Z info: POST 200 /gocardless/get-banks 2026-01-14T07:27:50.312Z info: POST 200 /gocardless/create-web-token 2026-01-14T07:27:50.591Z info: POST 200 /sync/sync 2026-01-14T07:27:50.921Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:27:54.309Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:27:57.666Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:01.062Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:04.423Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:07.776Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:11.220Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:14.585Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:17.939Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:21.344Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:24.682Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:28.038Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:31.371Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:34.742Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:38.089Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:41.434Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:44.770Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:48.143Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:51.497Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:54.858Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:28:58.204Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:29:02.503Z info: GET 304 /account/validate 2026-01-14T07:29:02.505Z info: GET 304 /account/needs-bootstrap 2026-01-14T07:29:03.058Z info: POST 200 /sync/sync 2026-01-14T07:29:03.360Z info: POST 200 /gocardless/get-accounts 2026-01-14T07:29:13.912Z info: POST 200 /sync/sync Something went wrong Institution service unavailable 2026-01-14T07:29:14.510Z info: POST 200 /gocardless/transactions 2026-01-14T07:29:26.458Z info: POST 200 /sync/sync Something went wrong Institution service unavailable 2026-01-14T07:29:28.497Z info: POST 200 /gocardless/transactions 2026-01-14T07:29:48.364Z info: GET 304 /account/validate 2026-01-14T07:29:48.392Z info: GET 304 /account/validate 2026-01-14T07:29:48.424Z info: GET 304 /sync/list-user-files 2026-01-14T07:29:59.782Z info: GET 304 /account/needs-bootstrap 2026-01-14T07:29:59.817Z info: GET 304 /account/needs-bootstrap 2026-01-14T07:29:59.852Z info: GET 304 /account/needs-bootstrap Logging in via password Deleted 0 old sessions 2026-01-14T07:30:02.035Z info: POST 200 /account/login 2026-01-14T07:30:02.061Z info: GET 304 /account/validate 2026-01-14T07:30:02.116Z info: GET 304 /sync/list-user-files 2026-01-14T07:30:02.118Z info: GET 304 /account/validate 2026-01-14T07:30:02.983Z info: GET 304 /sync/get-user-file-info 2026-01-14T07:30:02.984Z info: GET 304 /sync/download-user-file 2026-01-14T07:30:03.674Z info: POST 200 /sync/sync 2026-01-14T07:30:04.421Z info: POST 200 /sync/sync 2026-01-14T07:30:19.289Z info: GET 304 /sync/list-user-files 2026-01-14T07:30:19.362Z info: GET 304 /account/validate 2026-01-14T07:30:19.437Z info: POST 200 /sync/sync 2026-01-14T07:30:26.136Z info: POST 200 /sync/sync 2026-01-14T07:30:31.251Z info: POST 200 /gocardless/transactions 2026-01-14T07:30:33.864Z info: POST 200 /sync/sync **Something went wrong Institution service unavailable** 2026-01-14T07:30:34.500Z info: POST 200 /gocardless/transactions 2026-01-14T07:30:51.294Z info: POST 200 /sync/sync 2026-01-14T07:31:08.534Z info: POST 200 /sync/sync 2026-01-14T07:31:09.628Z info: POST 200 /sync/sync 2026-01-14T07:31:18.428Z info: POST 200 /sync/sync 2026-01-14T07:31:42.231Z info: POST 200 /sync/sync 2026-01-14T07:33:29.989Z info: POST 200 /sync/sync 2026-01-14T07:33:33.638Z info: POST 200 /sync/sync 2026-01-14T07:33:39.966Z info: POST 200 /sync/sync 2026-01-14T07:33:43.319Z info: POST 200 /sync/sync 2026-01-14T07:33:56.049Z info: POST 200 /sync/sync 2026-01-14T07:33:59.265Z info: POST 200 /sync/sync 2026-01-14T07:34:44.653Z info: POST 200 /sync/sync 2026-01-14T07:34:47.773Z info: POST 200 /sync/sync 2026-01-14T07:35:02.944Z info: POST 200 /sync/sync 2026-01-14T07:35:04.288Z info: POST 200 /sync/sync 2026-01-14T07:35:50.713Z info: POST 200 /sync/sync 2026-01-14T07:35:52.676Z info: POST 200 /sync/sync
GiteaMirror commented 2026-02-28 20:29:24 -06:00
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@matt-fidd commented on GitHub (Jan 15, 2026):

@glenndegroote Something went wrong Institution service unavailable seems like the relevant extract here. Could you open a thread in the support channel in Discord? You'll also need to open a ticket with GoCardless as it's a problem on their end. I'll close this off as we do not give individual bank sync support over Github

To everyone else in this thread, please open threads in Discord with server logs included, there should be better support in there to help you get it working or signpost you to GoCardless if required.

@matt-fidd commented on GitHub (Jan 15, 2026): @glenndegroote `Something went wrong Institution service unavailable` seems like the relevant extract here. Could you open a thread in the support channel in Discord? You'll also need to open a ticket with GoCardless as it's a problem on their end. I'll close this off as we do not give individual bank sync support over Github To everyone else in this thread, please open threads in Discord with server logs included, there should be better support in there to help you get it working or signpost you to GoCardless if required.
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Reference: github-starred/actual#2815
Delete Branch "%!s()"

Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?