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[Bug]: Issue with SimpleFin - Stuck on an old Chase Bank account that doesn't exist #2813

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opened 2026-02-28 20:29:17 -06:00 by GiteaMirror · 0 comments
GiteaMirror commented 2026-02-28 20:29:17 -06:00
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Originally created by @jacobnoll on GitHub (Jan 14, 2026).

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

Hello, this is my first time using GitHub, so apologies if I don't follow proper formatting! I am facing a bit of a weird issue. I had a few credit cards stolen, and I replaced these credit cards (Chase). After a week or so, I realized I wasn't getting any transactions in Actual Budget, which prompted me to understand that the new credit card was no longer synced with SimpleFin. So I then unsynced those two credit cards, redid the connection in SimpleFin, and then reconnected it. However...the problem lies in this. No matter what I do, these two credit cards keep reading the old connection, even though the name and connection no longer exists in SimpleFin. It is baffling. I keep getting an error in ActualBudget, which directed me to report it here. I have reset my budget cache, reset the sync, deleted and redid the connections in SimpleFin, and even deleted the SimpleFin token alltogether, putting a new one in. Somehow, the credit cards keep reading the old account, and thus will not sync.

A picture is worth a thousand words, so first see the CORRECT bank account that I am trying to sync to:

Image _Here I am trying to connect my "Amazon CC" to my "Chase Bank J" bank._ Image _After I link it, the synced account does not show "Chase Bank J", and instead shows the no longer existent "Chase Bank Sa"_ Image

I also keep getting this error:
Image

I am baffled and have tried everything I can think of to resolve this. Your help is truly appreciated!

How can we reproduce the issue?

Unsure. I don't know how I created this error. Getting a new credit card linked to the same bank account seems to be the crux of the issue.

Where are you hosting Actual?

Pikapods

What browsers are you seeing the problem on?

Firefox, Chrome

Operating System

Windows 11

Originally created by @jacobnoll on GitHub (Jan 14, 2026). ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? Hello, this is my first time using GitHub, so apologies if I don't follow proper formatting! I am facing a bit of a weird issue. I had a few credit cards stolen, and I replaced these credit cards (Chase). After a week or so, I realized I wasn't getting any transactions in Actual Budget, which prompted me to understand that the new credit card was no longer synced with SimpleFin. So I then unsynced those two credit cards, redid the connection in SimpleFin, and then reconnected it. However...the problem lies in this. No matter what I do, these two credit cards keep reading the old connection, even though the name and connection no longer exists in SimpleFin. It is baffling. I keep getting an error in ActualBudget, which directed me to report it here. I have reset my budget cache, reset the sync, deleted and redid the connections in SimpleFin, and even deleted the SimpleFin token alltogether, putting a new one in. Somehow, the credit cards keep reading the old account, and thus will not sync. A picture is worth a thousand words, so first see the CORRECT bank account that I am trying to sync to: <img width="1723" height="267" alt="Image" src="https://github.com/user-attachments/assets/da006fcd-8f7e-4331-a5e6-7c47025b6450" /> _Here I am trying to connect my "Amazon CC" to my "Chase Bank J" bank._ <img width="1746" height="372" alt="Image" src="https://github.com/user-attachments/assets/9e39b050-3e83-4ebf-8d92-badb3d829ec0" /> _After I link it, the synced account does not show "Chase Bank J", and instead shows the no longer existent "Chase Bank Sa"_ <img width="889" height="414" alt="Image" src="https://github.com/user-attachments/assets/b0f2a669-4015-40e4-b437-8919ce433054" /> I also keep getting this error: <img width="1065" height="241" alt="Image" src="https://github.com/user-attachments/assets/67a94081-4b64-41db-881c-f152775f030b" /> I am baffled and have tried everything I can think of to resolve this. Your help is truly appreciated! ### How can we reproduce the issue? Unsure. I don't know how I created this error. Getting a new credit card linked to the same bank account seems to be the crux of the issue. ### Where are you hosting Actual? Pikapods ### What browsers are you seeing the problem on? Firefox, Chrome ### Operating System Windows 11
GiteaMirror added the bank syncbug labels 2026-02-28 20:29:17 -06:00
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