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[GH-ISSUE #5078] [Bug]: There was an internal error. Please get in touch https://actualbudget.org/contact for support #27956

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opened 2026-04-18 04:34:14 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-04-18 04:34:14 -05:00
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Originally created by @pdubas on GitHub (Jun 1, 2025).
Original GitHub issue: https://github.com/actualbudget/actual/issues/5078

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

Hello, when syncing all my accounts under "All accounts". I get the below error, simplefin financial institutions shows status ok (just relogged in) and Apps show active. Not sure what other l

Image

lots looks complain about a missing account

2025-06-01T18:53:49.216917813Z The account "ACT-346f585d-56de-48b3-99a2-f2d140077904" was not found. Here were the accounts returned:

2025-06-01T18:53:49.216970385Z ACT-fc3413a0-a793-4136-a43e-3012a8372da3 - TD (Français)
2025-06-01T18:53:49.216979286Z ACT-68ff05f7-fc55-4be1-a409-5f8871377492 - TD (Français)

How can we reproduce the issue?

How can we reproduce the issue?

Where are you hosting Actual?

None

What browsers are you seeing the problem on?

No response

Operating System

None

Originally created by @pdubas on GitHub (Jun 1, 2025). Original GitHub issue: https://github.com/actualbudget/actual/issues/5078 ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? Hello, when syncing all my accounts under "All accounts". I get the below error, simplefin financial institutions shows status ok (just relogged in) and Apps show active. Not sure what other l ![Image](https://github.com/user-attachments/assets/ad17b71f-d1b7-4d69-b958-721ae63fca0b) lots looks complain about a missing account 2025-06-01T18:53:49.216917813Z The account "ACT-346f585d-56de-48b3-99a2-f2d140077904" was not found. Here were the accounts returned: 2025-06-01T18:53:49.216970385Z ACT-fc3413a0-a793-4136-a43e-3012a8372da3 - TD (Français) 2025-06-01T18:53:49.216979286Z ACT-68ff05f7-fc55-4be1-a409-5f8871377492 - TD (Français) ### How can we reproduce the issue? How can we reproduce the issue? ### Where are you hosting Actual? None ### What browsers are you seeing the problem on? _No response_ ### Operating System None
GiteaMirror added the bank syncbug labels 2026-04-18 04:34:14 -05:00
GiteaMirror commented 2026-04-18 04:34:16 -05:00
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@youngcw commented on GitHub (Jun 1, 2025):

Try syncing one account at a time and see if you can find the broken account. Then when you find the broken one, unlink it and relink it to simplefin.

<!-- gh-comment-id:2927903769 --> @youngcw commented on GitHub (Jun 1, 2025): Try syncing one account at a time and see if you can find the broken account. Then when you find the broken one, unlink it and relink it to simplefin.
GiteaMirror commented 2026-04-18 04:34:16 -05:00
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@pdubas commented on GitHub (Jun 2, 2025):

Yep, many thanks that fixed it, I would suggest updating the error message to a wiki page that basically includes a couple of different troubleshooting steps.

Thanks again
Cheers
Paul

<!-- gh-comment-id:2928469102 --> @pdubas commented on GitHub (Jun 2, 2025): Yep, many thanks that fixed it, I would suggest updating the error message to a wiki page that basically includes a couple of different troubleshooting steps. Thanks again Cheers Paul
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