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[Bug]: Error while syncing account from ISP (Italy) #2750

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opened 2026-02-28 20:26:39 -06:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-02-28 20:26:39 -06:00
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Originally created by @LsDevLab on GitHub (Dec 29, 2025).

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

After the link account procedure on the bank platform (Intesa San Paolo), Actual shows error while importing. In Actual log there is the following error:

Error /gocardless/get-accounts TypeError: Cannot convert undefined or null to object
    at Function.keys (<anonymous>)
    at Object.getDetailedAccount (file:///app/src/app-gocardless/services/gocardless-service.js:345:23)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async file:///app/src/app-gocardless/services/gocardless-service.js:119:29
    at async Promise.all (index 0)
    at async Object.getRequisitionWithAccounts (file:///app/src/app-gocardless/services/gocardless-service.js:118:34)
    at async file:///app/src/app-gocardless/app-gocardless.js:44:43

Other bank accounts works.

How can we reproduce the issue?

  1. Open Actual
  2. Try to link/sync account (ISP, Italy)
  3. Error is shown and sync does not complete

How can we reproduce the issue?

Where are you hosting Actual?

Other

What browsers are you seeing the problem on?

Chrome

Operating System

None

Originally created by @LsDevLab on GitHub (Dec 29, 2025). ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? After the link account procedure on the bank platform (Intesa San Paolo), Actual shows error while importing. In Actual log there is the following error: ``` Error /gocardless/get-accounts TypeError: Cannot convert undefined or null to object at Function.keys (<anonymous>) at Object.getDetailedAccount (file:///app/src/app-gocardless/services/gocardless-service.js:345:23) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async file:///app/src/app-gocardless/services/gocardless-service.js:119:29 at async Promise.all (index 0) at async Object.getRequisitionWithAccounts (file:///app/src/app-gocardless/services/gocardless-service.js:118:34) at async file:///app/src/app-gocardless/app-gocardless.js:44:43 ``` Other bank accounts works. ### How can we reproduce the issue? 1. Open Actual 2. Try to link/sync account (ISP, Italy) 3. Error is shown and sync does not complete How can we reproduce the issue? ### Where are you hosting Actual? Other ### What browsers are you seeing the problem on? Chrome ### Operating System None
GiteaMirror added the bug label 2026-02-28 20:26:39 -06:00
GiteaMirror commented 2026-02-28 20:26:40 -06:00
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@LsDevLab commented on GitHub (Dec 29, 2025):

Closed since solved in 25.12.0

@LsDevLab commented on GitHub (Dec 29, 2025): Closed since solved in 25.12.0
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Reference: github-starred/actual#2750
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