[Bug]: Amount Sync Bank incorrect #2675

New Issue

2026-02-28T20:23:51-06:00

GiteaMirror commented

2026-02-28 20:23:51 -06:00

Originally created by @BenLikeCode on GitHub (Dec 3, 2025).

Verified issue does not already exist?

I have searched and found no existing issue

What happened?

Hello, i use the last version 25.12.0
When i sync my banks (BNP Paripas and CIC), the amount is incorrect.
Unlik and link, same issue

in log: POST 200 /sync/sync

How can we reproduce the issue?

Where are you hosting Actual?

None

What browsers are you seeing the problem on?

No response

Operating System

None

Originally created by @BenLikeCode on GitHub (Dec 3, 2025). ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? Hello, i use the last version 25.12.0 When i sync my banks (BNP Paripas and CIC), the amount is incorrect. Unlik and link, same issue in log: POST 200 /sync/sync ### How can we reproduce the issue? How can we reproduce the issue? ### Where are you hosting Actual? None ### What browsers are you seeing the problem on? _No response_ ### Operating System None

GiteaMirror added the needs info bug labels 2026-02-28 20:23:51 -06:00

GiteaMirror closed this issue

2026-02-28 20:23:52 -06:00

GiteaMirror commented

2026-02-28 20:23:52 -06:00

@youngcw commented on GitHub (Dec 3, 2025):

what do you mean "amount is incorrect"? I don't think that gocardless syncs account balances at all.

@youngcw commented on GitHub (Dec 3, 2025): what do you mean "amount is incorrect"? I don't think that gocardless syncs account balances at all.

GiteaMirror commented

2026-02-28 20:23:53 -06:00

@BenLikeCode commented on GitHub (Dec 3, 2025):

what do you mean "amount is incorrect"? I don't think that gocardless syncs account balances at all.

Previously, with GoCardless synchronization, I had the exact balance of my bank accounts displayed on ActualBudget.
Today, the amounts are completely different.

@BenLikeCode commented on GitHub (Dec 3, 2025): > what do you mean "amount is incorrect"? I don't think that gocardless syncs account balances at all. Previously, with GoCardless synchronization, I had the exact balance of my bank accounts displayed on ActualBudget. Today, the amounts are completely different.

GiteaMirror commented

2026-02-28 20:23:53 -06:00

@youngcw commented on GitHub (Dec 3, 2025):

Are all the transactions correct? The account balance in Actual is just a sum of all transactions, it is not synced with bank sync

@youngcw commented on GitHub (Dec 3, 2025): Are all the transactions correct? The account balance in Actual is just a sum of all transactions, it is not synced with bank sync

GiteaMirror commented

2026-02-28 20:23:54 -06:00

@BenLikeCode commented on GitHub (Dec 3, 2025):

If I add up the debits and credits, the result is not the one displayed during synchronization.

@BenLikeCode commented on GitHub (Dec 3, 2025): If I add up the debits and credits, the result is not the one displayed during synchronization.

GiteaMirror commented

2026-02-28 20:23:54 -06:00

@BenLikeCode commented on GitHub (Dec 3, 2025):

i create a new file, add bank account, sync with Gocardless.
The both amount it's WTF and not the same

@BenLikeCode commented on GitHub (Dec 3, 2025): <img width="1851" height="613" alt="Image" src="https://github.com/user-attachments/assets/cbc2b26c-f453-442b-b425-1d124681a01c" /> i create a new file, add bank account, sync with Gocardless. The both amount it's WTF and not the same

GiteaMirror commented

2026-02-28 20:23:55 -06:00

@BenLikeCode commented on GitHub (Dec 3, 2025):

On the same new file, i just add an other account (BNP) with Gocardless, and the amount displayed, is the real amount on my bank account.
I don't understand ...

@BenLikeCode commented on GitHub (Dec 3, 2025): On the same new file, i just add an other account (BNP) with Gocardless, and the amount displayed, is the real amount on my bank account. I don't understand ...

GiteaMirror commented

2026-02-28 20:23:55 -06:00

@youngcw commented on GitHub (Dec 3, 2025):

Make sure you have a starting balance on those accounts. Unless there is something Im missing this all looks like troubles with the sync and not Actual.

@youngcw commented on GitHub (Dec 3, 2025): Make sure you have a starting balance on those accounts. Unless there is something Im missing this all looks like troubles with the sync and not Actual.

GiteaMirror commented

2026-02-28 20:23:56 -06:00

@BenLikeCode commented on GitHub (Dec 3, 2025):

Indeed, I think the problem come from the starting balance.

How does this work? How is it calculated?

If the total amount in the accounts (on ActualBudget) doesn't match the amount in our actual bank accounts, do we need to adjust the starting balance to make the amounts the same?

@BenLikeCode commented on GitHub (Dec 3, 2025): Indeed, I think the problem come from the starting balance. How does this work? How is it calculated? If the total amount in the accounts (on ActualBudget) doesn't match the amount in our actual bank accounts, do we need to adjust the starting balance to make the amounts the same?

GiteaMirror commented

2026-02-28 20:23:56 -06:00

@youngcw commented on GitHub (Dec 3, 2025):

The starting balance needs to exist or you account balances will not be correct. I don't recall of the gocardless sync will create one for you on first sync or not. If you don't have one then it's easy to manually add one. Make a transaction dated to the day you want to start the account in Actual. Set its category to Starting Balances and set the amount to be the account balance on that date.

@youngcw commented on GitHub (Dec 3, 2025): The starting balance needs to exist or you account balances will not be correct. I don't recall of the gocardless sync will create one for you on first sync or not. If you don't have one then it's easy to manually add one. Make a transaction dated to the day you want to start the account in Actual. Set its category to Starting Balances and set the amount to be the account balance on that date.