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[Bug]: Bank sync Shows "internal error" #2536
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Reference: github-starred/actual#2536
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Originally created by @nenewapete on GitHub (Oct 12, 2025).
Verified issue does not already exist?
What happened?
A bug happened!
I'm not able to sync my Caixabank (spain) account. It shows "internal error". Reviewed the secrets of GoCardless and are ok. I can add the synced account but when i try to sync, the error apears and nothing syncs.
How can we reproduce the issue?
How can we reproduce the issue?
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@youngcw commented on GitHub (Oct 13, 2025):
What does the browser console show? Open it with CTRL-SHIFT-i
@nenewapete commented on GitHub (Oct 13, 2025):
i18n.ts:75 Unknown locale ca, falling back to en
index.ts:113 Backend: Trying to connect to client
index.ts:49 Backend: Client connected
4836b651-d5f1-4d61-98c6-2f31a140826f:1 Reading meta...
4836b651-d5f1-4d61-98c6-2f31a140826f:1 Got meta for documents-Actual-My-Finances-e3ffaa5-db.sqlite: Object
sql-wasm.js:119 Opened!
index.ts:22 Loaded spreadsheet from cache (744 items)
index.ts:14 Syncing since 2025-10-12T21:59:45.880Z-0000-a866d26e638ac775 0 (attempt: 0)
index.ts:14 Got messages from server 0
index.ts:14 Syncing since 2025-10-12T21:59:45.880Z-0000-a866d26e638ac775 0 (attempt: 0)
index.ts:14 Got messages from server 0
index.ts:35 Bank Sync operation for account: (XXX 1975) EUR
index.ts:22 Pulling transactions from GoCardless
index.ts:2 [Exception] {type: 'BankSyncError', category: 'UNKNOWN', code: 'UNKNOWN', details: {…}, message: 'Failed syncing account “(XXX 1975) EUR.”'}category: "UNKNOWN"code: "UNKNOWN"details: {rateLimitHeaders: {…}}message: "Failed syncing account “(XXX 1975) EUR.”"type: "BankSyncError"Prototype: Objectconstructor: ƒ Object()hasOwnProperty: ƒ hasOwnProperty()isPrototypeOf: ƒ isPrototypeOf()propertyIsEnumerable: ƒ propertyIsEnumerable()toLocaleString: ƒ toLocaleString()toString: ƒ toString()valueOf: ƒ valueOf()defineGetter: ƒ defineGetter()defineSetter: ƒ defineSetter()lookupGetter: ƒ lookupGetter()lookupSetter: ƒ lookupSetter()proto: (...)get proto: ƒ proto()set proto: ƒ proto()
captureException @ index.ts:2
(anonymous) @ app.ts:944
await in (anonymous)
runHandler @ mutators.ts:67
(anonymous) @ index.ts:57
El 13 oct 2025, 16:59 +0200, youngcw @.***>, escribió:
@nenewapete commented on GitHub (Oct 18, 2025):
Need more info?
@youngcw commented on GitHub (Oct 18, 2025):
That looks like there is an error on the gocardless side. You can try unlinking and relinking the account. If you are still having trouble please reach out on discord for bank sync support.