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[Bug]: Choosing Denmark leads to Norwegian page #2515

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opened 2026-02-28 20:16:42 -06:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-02-28 20:16:42 -06:00
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Originally created by @M4Sk91 on GitHub (Oct 3, 2025).

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

I have a Danish credit card (PlusGuldkort) from Entercard. I have had it setup with bank-sync via GoCardless for a while, but suddenly a couple of weeks ago or so, it stopped syncing and throws an error; I need to reauthorize, when I click reauthorize, I choose "Denmark" and Entercard, but then it leads to a page, where i have to put in my Norwegian National ID no., which I obviously don't have since I am a Danish citizen living in Denmark.

Image Image Image

How can we reproduce the issue?

Setup bank-sync, choose Denmark and Entercard.
I believe it should lead to a page where I could login with a Danish MitID, which it does for my other accounts, but it leads to a Norwegian login page.

Where are you hosting Actual?

Other

What browsers are you seeing the problem on?

Microsoft Edge

Operating System

Windows 11

Originally created by @M4Sk91 on GitHub (Oct 3, 2025). ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? I have a Danish credit card (PlusGuldkort) from Entercard. I have had it setup with bank-sync via GoCardless for a while, but suddenly a couple of weeks ago or so, it stopped syncing and throws an error; I need to reauthorize, when I click reauthorize, I choose "Denmark" and Entercard, but then it leads to a page, where i have to put in my Norwegian National ID no., which I obviously don't have since I am a Danish citizen living in Denmark. <img width="445" height="177" alt="Image" src="https://github.com/user-attachments/assets/14425f81-8c23-4589-adf8-03abc0d44bf2" /> <img width="499" height="404" alt="Image" src="https://github.com/user-attachments/assets/81f35874-3967-4270-93e9-cc4552216f84" /> <img width="483" height="630" alt="Image" src="https://github.com/user-attachments/assets/bcc49731-a171-4811-81e7-e9847527f264" /> ### How can we reproduce the issue? Setup bank-sync, choose Denmark and Entercard. I believe it should lead to a page where I could login with a Danish MitID, which it does for my other accounts, but it leads to a Norwegian login page. ### Where are you hosting Actual? Other ### What browsers are you seeing the problem on? Microsoft Edge ### Operating System Windows 11
GiteaMirror added the bank syncbug labels 2026-02-28 20:16:42 -06:00
GiteaMirror commented 2026-02-28 20:16:44 -06:00
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@MatissJanis commented on GitHub (Oct 3, 2025):

👋 Hi!

This is definitely an issue on gocardless side, not Actual. Please reach out to them with this bug report and if there are any further support queries around bank-sync - please reach out to the community on Discord. We use Github issues exclusively to track bugs in Actual and not bank-sync support queries.

Thanks!

@MatissJanis commented on GitHub (Oct 3, 2025): 👋 Hi! This is definitely an issue on gocardless side, not Actual. Please reach out to them with this bug report and if there are any further support queries around bank-sync - please reach out to the community on Discord. We use Github issues exclusively to track bugs in Actual and not bank-sync support queries. Thanks!
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