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[Bug]: Windows 11 S mode fresh install: Something went wrong internally #2364

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opened 2026-02-28 20:11:59 -06:00 by GiteaMirror · 4 comments
GiteaMirror commented 2026-02-28 20:11:59 -06:00
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Originally created by @hamishcavaye on GitHub (Aug 6, 2025).

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

Windows 11 laptop (running in S mode). First time user, installed the app via the Microsoft Store as required by S mode. Installed successfully. On first load I get the "configure your server" page, but wish to use it without a server so I click "Don't use a server". On the "Let's get started" page I click "Start fresh" as I have been a YNAB4 user for many years so I don't need the demo setup. It starts to generate the new files but immediately gives a pop-up in the bottom right corner saying "Something went wrong internally. [etc etc]" and the "Creating budget..." spinning circle stays endlessly.

Image

If I close the app and re-open it I am presented with the following:

Image

Clicking it gives this error:

Image

Extra info: I can select to delete the budget file from in the GUI but it doesn't remove it. I can see that in my Documents folder there is a folder with two files in it:

Image

Edit to add: The same thing happens if I attempt to start with the demo budget file.
Edit 2 to add: Running as admin does not help. Uninstalling and reinstalling also does not help.

How can we reproduce the issue?

See above.

Where are you hosting Actual?

None

What browsers are you seeing the problem on?

No response

Operating System

Windows 11

Originally created by @hamishcavaye on GitHub (Aug 6, 2025). ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? Windows 11 laptop (running in S mode). First time user, installed the app via the Microsoft Store as required by S mode. Installed successfully. On first load I get the "configure your server" page, but wish to use it without a server so I click "Don't use a server". On the "Let's get started" page I click "Start fresh" as I have been a YNAB4 user for many years so I don't need the demo setup. It starts to generate the new files but immediately gives a pop-up in the bottom right corner saying "Something went wrong internally. [etc etc]" and the "Creating budget..." spinning circle stays endlessly. <img width="1234" height="882" alt="Image" src="https://github.com/user-attachments/assets/db126e5a-a87f-4772-ad9d-51fbcdf2845b" /> If I close the app and re-open it I am presented with the following: <img width="1234" height="882" alt="Image" src="https://github.com/user-attachments/assets/05abd263-cf03-46ef-8b3e-fd4037588fb7" /> Clicking it gives this error: <img width="454" height="148" alt="Image" src="https://github.com/user-attachments/assets/d3dc23bc-9538-44ad-8539-75b38e78c2c0" /> Extra info: I can select to delete the budget file from in the GUI but it doesn't remove it. I can see that in my Documents folder there is a folder with two files in it: <img width="297" height="150" alt="Image" src="https://github.com/user-attachments/assets/48a9d4ac-ce62-4519-95b3-a87b7b2bd671" /> Edit to add: The same thing happens if I attempt to start with the demo budget file. Edit 2 to add: Running as admin does not help. Uninstalling and reinstalling also does not help. ### How can we reproduce the issue? See above. ### Where are you hosting Actual? None ### What browsers are you seeing the problem on? _No response_ ### Operating System Windows 11
GiteaMirror added the electronbug labels 2026-02-28 20:11:59 -06:00
GiteaMirror commented 2026-02-28 20:12:00 -06:00
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@hamishcavaye commented on GitHub (Aug 6, 2025):

Just to add - I used another PC to generate an empty/fresh budget file that is functioning fine on the other PC. I then copied that to the Documents/Actual directory on the fresh install on the Laptop I want to run it. Upon reloading Actual Budget I can see this file in the list of files:

Image

But clicking on it gives this:

Image
@hamishcavaye commented on GitHub (Aug 6, 2025): Just to add - I used another PC to generate an empty/fresh budget file that is functioning fine on the other PC. I then copied that to the Documents/Actual directory on the fresh install on the Laptop I want to run it. Upon reloading Actual Budget I can see this file in the list of files: <img width="1234" height="878" alt="Image" src="https://github.com/user-attachments/assets/dddd997b-38fc-47ca-ac2d-8e0e8bcd8339" /> But clicking on it gives this: <img width="1235" height="892" alt="Image" src="https://github.com/user-attachments/assets/9f49eaad-e121-41ce-aa1d-6e01335db36b" />
GiteaMirror commented 2026-02-28 20:12:00 -06:00
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@MikesGlitch commented on GitHub (Aug 7, 2025):

Hey @sagramore , would you be able to open up devtools using the View menu:

Image

And then take a screenshot or copy/paste any error in the console? That should help us narrow it down a bit.

@MikesGlitch commented on GitHub (Aug 7, 2025): Hey @sagramore , would you be able to open up devtools using the View menu: <img width="343" height="161" alt="Image" src="https://github.com/user-attachments/assets/300c73fd-d5ae-44e4-8b4a-c282e396edef" /> And then take a screenshot or copy/paste any error in the console? That should help us narrow it down a bit.
GiteaMirror commented 2026-02-28 20:12:00 -06:00
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@hamishcavaye commented on GitHub (Aug 7, 2025):

Hi @MikesGlitch, I'm afraid that as my wife needed the install to work I carried on testing and switching the laptop out of S mode made it work immediately, so while I can't give you the information you asked for I can certainly confirm it relates to Windows S mode.

@hamishcavaye commented on GitHub (Aug 7, 2025): Hi @MikesGlitch, I'm afraid that as my wife needed the install to work I carried on testing and switching the laptop out of S mode made it work immediately, so while I can't give you the information you asked for I can certainly confirm it relates to Windows S mode.
GiteaMirror commented 2026-02-28 20:12:00 -06:00
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@matt-fidd commented on GitHub (Sep 24, 2025):

This issue has been closed because there have been no comments for after the "needs info" label was added. If you still need help, please feel free to reopen the issue with the requested information.

If anyone else hits this and can provide any info from their logs, please comment and I can reopen.

@matt-fidd commented on GitHub (Sep 24, 2025): This issue has been closed because there have been no comments for after the "needs info" label was added. If you still need help, please feel free to reopen the issue with the requested information. If anyone else hits this and can provide any info from their logs, please comment and I can reopen.
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