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[Bug]: Can't download file in the macOS application #2166

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opened 2026-02-28 20:05:11 -06:00 by GiteaMirror · 3 comments
GiteaMirror commented 2026-02-28 20:05:11 -06:00
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Originally created by @CrimsonFlash on GitHub (Jun 3, 2025).

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

When trying to download my budget file in the macOS (arm64) application, I am prompted with the error: "Something went wrong trying to download that file, sorry! Visit https://actualbudget.org/contact/ for support. reason: "

If I try to download it again, after accepting the download error prompt, it then displays the error: "Please update Actual!
It looks like you're using an outdated version of the Actual client. Your budget data has been updated by another client, but this client is still on the old version. For the best experience, please update Actual to the latest version.
If you can't update Actual at this time you can find the latest release at app.actualbudget.org. You can use it until your client is updated."

Issue does not happen in any browser, only the mac application.

Running on Windows bare metal via yarn and accessed via a reverse proxy.

Server v25.5.0
App v25.5.0

How can we reproduce the issue?

Create a new file in the macOS app - you can access it both on web and the application.

Create a new file in the browser - encounter the same error as above.

Where are you hosting Actual?

Locally via Yarn

What browsers are you seeing the problem on?

Other

Operating System

Mac OSX

Originally created by @CrimsonFlash on GitHub (Jun 3, 2025). ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? When trying to download my budget file in the macOS (arm64) application, I am prompted with the error: _"Something went wrong trying to download that file, sorry! Visit https://actualbudget.org/contact/ for support. reason: "_ If I try to download it again, after accepting the download error prompt, it then displays the error: _"Please update Actual! It looks like you're using an outdated version of the Actual client. Your budget data has been updated by another client, but this client is still on the old version. For the best experience, please update Actual to the latest version. If you can't update Actual at this time you can find the latest release at [app.actualbudget.org](https://app.actualbudget.org/). You can use it until your client is updated."_ Issue does not happen in any browser, only the mac application. Running on Windows bare metal via yarn and accessed via a reverse proxy. Server v25.5.0 App v25.5.0 ### How can we reproduce the issue? Create a new file in the macOS app - you can access it both on web and the application. Create a new file in the browser - encounter the same error as above. ### Where are you hosting Actual? Locally via Yarn ### What browsers are you seeing the problem on? Other ### Operating System Mac OSX
GiteaMirror added the electronneeds infobug labels 2026-02-28 20:05:12 -06:00
GiteaMirror commented 2026-02-28 20:05:13 -06:00
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@youngcw commented on GitHub (Jun 3, 2025):

For the time being, it's best to not use the desktop app if you have a server hosted somewhere. It's best to install the PWA via your web browser for that.

@youngcw commented on GitHub (Jun 3, 2025): For the time being, it's best to not use the desktop app if you have a server hosted somewhere. It's best to install the PWA via your web browser for that.
GiteaMirror commented 2026-02-28 20:05:13 -06:00
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@MikesGlitch commented on GitHub (Jun 4, 2025):

Please update Actual!
It looks like you're using an outdated version of the Actual client. Your budget data has been updated by another client, but this client is still on the old version. For the best experience, please update Actual to the latest version

That alert should only ever happen if there's a mismatch between the server and client migrations. When you say you host your server on windows, are you building from source?

If you're building from source your server client may have more migrations than your desktop client (even if the version numbers are the same). We don't really recommend building from source any more, partly for this reason.

I also agree with @youngcw, if you run the server elsewhere it's best not to use the desktop app so you don't run into these types of things.

@MikesGlitch commented on GitHub (Jun 4, 2025): > Please update Actual! It looks like you're using an outdated version of the Actual client. Your budget data has been updated by another client, but this client is still on the old version. For the best experience, please update Actual to the latest version That alert should only ever happen if there's a mismatch between the server and client migrations. When you say you host your server on windows, are you building from source? If you're building from source your server client may have more migrations than your desktop client (even if the version numbers are the same). We don't really recommend building from source any more, partly for this reason. I also agree with @youngcw, if you run the server elsewhere it's best not to use the desktop app so you don't run into these types of things.
GiteaMirror commented 2026-02-28 20:05:14 -06:00
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@github-actions[bot] commented on GitHub (Jul 8, 2025):

This issue has been automatically closed because there have been no comments for 7 days after the "needs info" label was added. If you still need help, please feel free to reopen the issue with the requested information.

@github-actions[bot] commented on GitHub (Jul 8, 2025): This issue has been automatically closed because there have been no comments for 7 days after the "needs info" label was added. If you still need help, please feel free to reopen the issue with the requested information.
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Reference: github-starred/actual#2166
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