[Bug]: cannot import my bank data (Italy, Medibanca Premier) #1986

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opened 2026-02-28 20:00:34 -06:00 by GiteaMirror · 2 comments
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Originally created by @Rihan9 on GitHub (Mar 26, 2025).

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

Hi! I tried to sync my bank account. I have 2 different bank account with the same user credential. The first is a classic one, the other is a deposit account.

The first time the classic bank account worked, but the deposit show no transaction and displayed an authentication error.

I tried to readd the deposit and now even the regular bank account is broken. Is there a way to add both and have the sync working?

How can we reproduce the issue?

make an account on goCardless
add it on actual budget
add an account through goCardless. This account should have at least 2 bank accounts and at least 1 should be a deposit's one

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Chrome

Operating System

Linux

Originally created by @Rihan9 on GitHub (Mar 26, 2025). ### Verified issue does not already exist? - [x] I have searched and found no existing issue ### What happened? Hi! I tried to sync my bank account. I have 2 different bank account with the same user credential. The first is a classic one, the other is a deposit account. The first time the classic bank account worked, but the deposit show no transaction and displayed an authentication error. I tried to readd the deposit and now even the regular bank account is broken. Is there a way to add both and have the sync working? ### How can we reproduce the issue? make an account on goCardless add it on actual budget add an account through goCardless. This account should have at least 2 bank accounts and at least 1 should be a deposit's one ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Chrome ### Operating System Linux
GiteaMirror added the bug label 2026-02-28 20:00:34 -06:00
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Owner

@Rihan9 commented on GitHub (Mar 26, 2025):

I forgot to write that on the container log there aren't any error

@Rihan9 commented on GitHub (Mar 26, 2025): I forgot to write that on the container log there aren't any error
Author
Owner

@Rihan9 commented on GitHub (Mar 26, 2025):

nevermind. A restart of the container solved this. I'll open another issues for the deposit account :)

@Rihan9 commented on GitHub (Mar 26, 2025): nevermind. A restart of the container solved this. I'll open another issues for the deposit account :)
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Reference: github-starred/actual#1986