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[Bug]: Something internally went wrong. You may want to restart the app if anything looks wrong. Please report this as a new issue on Github #1977
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Reference: github-starred/actual#1977
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Originally created by @pdubas on GitHub (Mar 21, 2025).
Verified issue does not already exist?
What happened?
Hello, new user and this is a brand new deployment, used the bottom left +add account, added my simplefin token, which appears to connect properly and see my bank accounts.
When it syncs it appears to error out stating "Something internally went wrong. You may want to restart the app if anything looks wrong. Please report this as a new issue on Github". Restarted/re-pulled the container, not sure where/how to start troubleshooting the issue.
Many thanks, greatly apperciated, looking forward to using the tool.
How can we reproduce the issue?
How can we reproduce the issue?
Where are you hosting Actual?
Docker
What browsers are you seeing the problem on?
Chrome
Operating System
Linux
@alecbakholdin commented on GitHub (Mar 21, 2025):
If this is still happening, would you mind screenshotting your browser console logs? You can find them by right click -> inspect element -> console (top bar next to elements)
There should be a red error message that describes what the error might be, but the more images you can add the better.
@alecbakholdin commented on GitHub (Mar 21, 2025):
Also, a tip for when you're screenshotting: there's a little eye in the top right (to the left of the "sync" button)
It makes all the numbers look like this for screenshots:
@pdubas commented on GitHub (Mar 21, 2025):
Many thanks for the hasty reply, here you go, it creates all the accounts that sync as well, but the numbers all show-up as zero, even though when I do the account link/sync, that screen all the right account balances; so it appears to be connecting to simplefin properly, just not importing properly?
@alecbakholdin commented on GitHub (Mar 21, 2025):
Have you verified that all your SimpleFin accounts are in good standing? ACCOUNT_NEEDS_ATTENTION might mean something with one of your accounts is failing.
Example: my PayPal integration is broken through SimpleFIN
Also, in case you haven't tried, try unlinking/relinking your bank accounts and clearing your SimpleFIN token.
@pdubas commented on GitHub (Mar 21, 2025):
Yep total PEBKAC, didn't notice that the bank account needed to be re-auth'd, so re-auth'd and everything imported smoothly. Many thanks for the quick fix. I would suggest for the error message maybe making the debug output to state something like "Please confirm that SimpleFin Financial Institutions status OK".
Many thanks again and please close the case as resolved.