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[Bug]: Server offline #1699
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Reference: github-starred/actual#1699
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Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?
Originally created by @LolDotPdf on GitHub (Dec 21, 2024).
Verified issue does not already exist?
What happened?
Greetings! Every so often my iOS safari Actual client goes offline but the server is running and should be available. Any changes I make aren’t synced to the server. Deleting my local instance then gives me a “Server is not running at this URL. Make sure you have HTTPS set up properly” error when I try to set it up again. The only fix is to delete all website data from safari. This is becoming very cumbersome to do and is causing me to not trust entering transactions manually on mobile if I end up losing them anyway due to the connection issues. When this happens to one device the other devices I own remain connected. I’m hosting actual on my home server and manually set up https using the actual documentation. I connect via my local server ip and port. Is something wrong with my certificate setup?
How can we reproduce the issue?
Server offline listed in settings while connected to the home network > server doesn’t regain connection until local client is deleted and safari website data is deleted.
Where are you hosting Actual?
Docker
What browsers are you seeing the problem on?
Safari
Operating System
Mobile Device
@youngcw commented on GitHub (Dec 24, 2024):
For tech support I recommend reaching out on discord.
@kaichevannes commented on GitHub (Dec 30, 2024):
Getting the same issue, any idea why?
@kaichevannes commented on GitHub (Dec 30, 2024):
@LolDotPdf
@LolDotPdf commented on GitHub (Dec 30, 2024):
@kaichevannes I opened a thread on Discord but here’s what I posted there as a follow up:
When I posted this last week I was using a servername.local:port address and decided to switch to using the serverIP:port url instead. It’s been a week and the client on all my devices have maintained an active connection to the actual server. Previously the server offline message would show up only after a few days. I suppose only time will tell if the .local address was causing issues with Safari actual clients. I’ll report back if the issue pops up again.
@kaichevannes commented on GitHub (Dec 30, 2024):
Thank you for the reply, I got the bug with a serverIP:port address so I don't think that's a fix. I reset my server and cleared my safari website data as you recommended which worked as a temporary measure. Here's hoping it's a rare bug.
@LolDotPdf commented on GitHub (Dec 31, 2024):
@kaichevannes Unfortunately I spoke a day too soon as the Actual client on my phone just lost connection to the actual server. Bummer.
@qu4cks4lb3r commented on GitHub (Dec 31, 2024):
Have you checked your certificate is still valid? The last time this happened to me was because of my selfsigned certificate was expired.
Creating a new certificate and cleaning the browser data might do the trick.
@kaichevannes commented on GitHub (Dec 31, 2024):
Oh that could certainly be it, I'll give it a shot. Thanks for the suggestion.
@kaichevannes commented on GitHub (Jan 8, 2025):
@LolDotPdf I just realised that I had never fully trusted my self signed certificate on my iPhone, the instructions to do it are here: https://support.apple.com/en-nz/102390
From the mkcert docs https://github.com/FiloSottile/mkcert?tab=readme-ov-file#mobile-devices
I installed the profile but never actually trusted it! I'm hoping that was the problem.
@LolDotPdf commented on GitHub (Jan 9, 2025):
@kaichevannes I’ve been running off this method with success for over a week. Time will tell if it did the trick but so far so good.
@N214 commented on GitHub (Jan 12, 2025):
If using Cloudflare warp, you have to trust the certificate manually.
https://developers.cloudflare.com/cloudflare-one/connections/connect-devices/user-side-certificates/automated-deployment/
https://developers.cloudflare.com/cloudflare-one/connections/connect-devices/user-side-certificates/automated-deployment/#macos
@N214 commented on GitHub (Jan 14, 2025):
It still shows server is offline....