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[GH-ISSUE #3883] [Bug]: Bank Sync with GoCardless in Sweden fails #15847

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opened 2026-04-14 18:55:10 -05:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-04-14 18:55:10 -05:00
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Originally created by @delize on GitHub (Nov 23, 2024).
Original GitHub issue: https://github.com/actualbudget/actual/issues/3883

Verified issue does not already exist?

  • I have searched and found no existing issue
  • I will be providing steps how to reproduce the bug (in most cases this will also mean uploading a demo budget file)

What happened?

Initially when logging in to Actual Budget after some time, I noticed that all my bank syncs were failing. I didn't see any issues in the Logs (though I don't have debug logging, and I can't quite understand if I need to add - DEBUG="actual:config" as an Env variable in the docker file.

So I thought I would remove and re-add the bank sync.

Well, now, when I do that, I see the bank transactions and can get to the link steps, but after I link them... I receive the following error:

Screenshot 2024-11-23 at 12 03 15 PM

Again, nothing in the Docker logs:

2024-11-23T11:02:54.144Z info: POST 200 /sync/sync
Available account properties for new institution integration {
  account: '{"resourceId":"OMIT","bban":"OMIT","currency":"SEK","name":"OMIT","product":"Sparkonto","id":"OMIT","created":"2024-02-08T20:16:50.105908Z","last_accessed":"2024-11-23T11:02:22.771995Z","iban":"OMIT","institution_id":"LANSFORSAKRINGAR_ELLFSESS","status":"READY","owner_name":"","institution":{"id":"LANSFORSAKRINGAR_ELLFSESS","name":"Länsförsäkringar Private","bic":"ELLFSESS","transaction_total_days":"394","countries":["SE"],"logo":"https://cdn-logos.gocardless.com/ais/LANSFORSAKRINGAR_ELLFSESS.png","max_access_valid_for_days":"180","supported_payments":{"single-payment":["DCT"]},"supported_features":["business_accounts","card_accounts","corporate_accounts","payments","pending_transactions","private_accounts"],"identification_codes":[]}}'
}
Available account properties for new institution integration {
  account: '{"resourceId":"OMIT","bban":"OMIT","currency":"SEK","name":"OMIT","product":"Sparkonto","id":"OMIT","created":"2024-02-08T20:16:50.045115Z","last_accessed":"2024-11-23T11:02:27.508780Z","iban":"OMIT","institution_id":"LANSFORSAKRINGAR_ELLFSESS","status":"READY","owner_name":"","institution":{"id":"LANSFORSAKRINGAR_ELLFSESS","name":"Länsförsäkringar Private","bic":"ELLFSESS","transaction_total_days":"394","countries":["SE"],"logo":"https://cdn-logos.gocardless.com/ais/LANSFORSAKRINGAR_ELLFSESS.png","max_access_valid_for_days":"180","supported_payments":{"single-payment":["DCT"]},"supported_features":["business_accounts","card_accounts","corporate_accounts","payments","pending_transactions","private_accounts"],"identification_codes":[]}}'
}
OMIT more banks

2024-11-23T11:02:54.176Z info: POST 200 /gocardless/get-accounts
Logging in via password
2024-11-23T11:02:56.455Z info: POST 200 /account/login
2024-11-23T11:02:56.465Z info: POST 200 /sync/user-get-key
2024-11-23T11:02:56.560Z info: POST 200 /sync/sync
2024-11-23T11:02:57.104Z info: POST 200 /gocardless/transactions
2024-11-23T11:02:57.673Z info: POST 200 /gocardless/transactions
2024-11-23T11:02:58.233Z info: POST 200 /gocardless/transactions
2024-11-23T11:02:58.808Z info: POST 200 /gocardless/transactions
2024-11-23T11:02:59.373Z info: POST 200 /gocardless/transactions
2024-11-23T11:03:09.455Z info: POST 200 /gocardless/transactions
2024-11-23T11:03:09.488Z info: POST 200 /gocardless/transactions
2024-11-23T11:03:09.504Z info: POST 200 /gocardless/transactions
2024-11-23T11:03:09.511Z info: POST 200 /gocardless/transactions
2024-11-23T11:03:09.544Z info: POST 200 /gocardless/transactions
2024-11-23T11:03:09.903Z info: POST 200 /sync/sync
2024-11-23T11:03:18.636Z info: POST 200 /sync/sync
Logging in via password
2024-11-23T11:04:00.245Z info: POST 200 /account/login
2024-11-23T11:04:00.259Z info: POST 200 /sync/user-get-key
2024-11-23T11:04:00.349Z info: POST 200 /sync/sync
2024-11-23T11:04:01.218Z info: POST 200 /gocardless/transactions
2024-11-23T11:04:01.866Z info: POST 200 /gocardless/transactions
2024-11-23T11:04:02.476Z info: POST 200 /gocardless/transactions
2024-11-23T11:04:03.061Z info: POST 200 /gocardless/transactions
2024-11-23T11:04:03.648Z info: POST 200 /gocardless/transactions
Logging in via password
2024-11-23T11:05:04.454Z info: POST 200 /account/login
2024-11-23T11:05:04.465Z info: POST 200 /sync/user-get-key
2024-11-23T11:05:04.556Z info: POST 200 /sync/sync
2024-11-23T11:05:05.190Z info: POST 200 /gocardless/transactions
2024-11-23T11:05:05.889Z info: POST 200 /gocardless/transactions
2024-11-23T11:05:06.538Z info: POST 200 /gocardless/transactions
2024-11-23T11:05:07.489Z info: POST 200 /gocardless/transactions
2024-11-23T11:05:08.029Z info: POST 200 /gocardless/transactions
Logging in via password


### Where are you hosting Actual?

Docker

### What browsers are you seeing the problem on?

Firefox, Chrome

### Operating System

Mac OSX
Originally created by @delize on GitHub (Nov 23, 2024). Original GitHub issue: https://github.com/actualbudget/actual/issues/3883 ### Verified issue does not already exist? - [X] I have searched and found no existing issue - [X] I will be providing steps how to reproduce the bug (in most cases this will also mean uploading a demo budget file) ### What happened? Initially when logging in to Actual Budget after some time, I noticed that all my bank syncs were failing. I didn't see any issues in the Logs (though I don't have debug logging, and I can't quite understand if I need to add `- DEBUG="actual:config"` as an Env variable in the docker file. So I thought I would remove and re-add the bank sync. Well, now, when I do that, I see the bank transactions and can get to the link steps, but after I link them... I receive the following error: <img width="566" alt="Screenshot 2024-11-23 at 12 03 15 PM" src="https://github.com/user-attachments/assets/0fc284c7-7520-4308-80f8-62980d6512c6"> Again, nothing in the Docker logs: ```2024-11-23T11:02:52.592Z info: GET 304 /sync/list-user-files 2024-11-23T11:02:54.144Z info: POST 200 /sync/sync Available account properties for new institution integration { account: '{"resourceId":"OMIT","bban":"OMIT","currency":"SEK","name":"OMIT","product":"Sparkonto","id":"OMIT","created":"2024-02-08T20:16:50.105908Z","last_accessed":"2024-11-23T11:02:22.771995Z","iban":"OMIT","institution_id":"LANSFORSAKRINGAR_ELLFSESS","status":"READY","owner_name":"","institution":{"id":"LANSFORSAKRINGAR_ELLFSESS","name":"Länsförsäkringar Private","bic":"ELLFSESS","transaction_total_days":"394","countries":["SE"],"logo":"https://cdn-logos.gocardless.com/ais/LANSFORSAKRINGAR_ELLFSESS.png","max_access_valid_for_days":"180","supported_payments":{"single-payment":["DCT"]},"supported_features":["business_accounts","card_accounts","corporate_accounts","payments","pending_transactions","private_accounts"],"identification_codes":[]}}' } Available account properties for new institution integration { account: '{"resourceId":"OMIT","bban":"OMIT","currency":"SEK","name":"OMIT","product":"Sparkonto","id":"OMIT","created":"2024-02-08T20:16:50.045115Z","last_accessed":"2024-11-23T11:02:27.508780Z","iban":"OMIT","institution_id":"LANSFORSAKRINGAR_ELLFSESS","status":"READY","owner_name":"","institution":{"id":"LANSFORSAKRINGAR_ELLFSESS","name":"Länsförsäkringar Private","bic":"ELLFSESS","transaction_total_days":"394","countries":["SE"],"logo":"https://cdn-logos.gocardless.com/ais/LANSFORSAKRINGAR_ELLFSESS.png","max_access_valid_for_days":"180","supported_payments":{"single-payment":["DCT"]},"supported_features":["business_accounts","card_accounts","corporate_accounts","payments","pending_transactions","private_accounts"],"identification_codes":[]}}' } OMIT more banks 2024-11-23T11:02:54.176Z info: POST 200 /gocardless/get-accounts Logging in via password 2024-11-23T11:02:56.455Z info: POST 200 /account/login 2024-11-23T11:02:56.465Z info: POST 200 /sync/user-get-key 2024-11-23T11:02:56.560Z info: POST 200 /sync/sync 2024-11-23T11:02:57.104Z info: POST 200 /gocardless/transactions 2024-11-23T11:02:57.673Z info: POST 200 /gocardless/transactions 2024-11-23T11:02:58.233Z info: POST 200 /gocardless/transactions 2024-11-23T11:02:58.808Z info: POST 200 /gocardless/transactions 2024-11-23T11:02:59.373Z info: POST 200 /gocardless/transactions 2024-11-23T11:03:09.455Z info: POST 200 /gocardless/transactions 2024-11-23T11:03:09.488Z info: POST 200 /gocardless/transactions 2024-11-23T11:03:09.504Z info: POST 200 /gocardless/transactions 2024-11-23T11:03:09.511Z info: POST 200 /gocardless/transactions 2024-11-23T11:03:09.544Z info: POST 200 /gocardless/transactions 2024-11-23T11:03:09.903Z info: POST 200 /sync/sync 2024-11-23T11:03:18.636Z info: POST 200 /sync/sync Logging in via password 2024-11-23T11:04:00.245Z info: POST 200 /account/login 2024-11-23T11:04:00.259Z info: POST 200 /sync/user-get-key 2024-11-23T11:04:00.349Z info: POST 200 /sync/sync 2024-11-23T11:04:01.218Z info: POST 200 /gocardless/transactions 2024-11-23T11:04:01.866Z info: POST 200 /gocardless/transactions 2024-11-23T11:04:02.476Z info: POST 200 /gocardless/transactions 2024-11-23T11:04:03.061Z info: POST 200 /gocardless/transactions 2024-11-23T11:04:03.648Z info: POST 200 /gocardless/transactions Logging in via password 2024-11-23T11:05:04.454Z info: POST 200 /account/login 2024-11-23T11:05:04.465Z info: POST 200 /sync/user-get-key 2024-11-23T11:05:04.556Z info: POST 200 /sync/sync 2024-11-23T11:05:05.190Z info: POST 200 /gocardless/transactions 2024-11-23T11:05:05.889Z info: POST 200 /gocardless/transactions 2024-11-23T11:05:06.538Z info: POST 200 /gocardless/transactions 2024-11-23T11:05:07.489Z info: POST 200 /gocardless/transactions 2024-11-23T11:05:08.029Z info: POST 200 /gocardless/transactions Logging in via password ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Firefox, Chrome ### Operating System Mac OSX
GiteaMirror added the bug label 2026-04-14 18:55:10 -05:00
GiteaMirror commented 2026-04-14 18:55:14 -05:00
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@matt-fidd commented on GitHub (Nov 24, 2024):

Hi! Could you open a ticket in the support channel in the discord please? We can help with any bank sync problems there.

https://discord.gg/d8wRhwRh

<!-- gh-comment-id:2496005305 --> @matt-fidd commented on GitHub (Nov 24, 2024): Hi! Could you open a ticket in the support channel in the discord please? We can help with any bank sync problems there. https://discord.gg/d8wRhwRh
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