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[Bug]: Import fails claiming "Something internally went wrong." #1371

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opened 2026-02-28 19:41:53 -06:00 by GiteaMirror · 5 comments
GiteaMirror commented 2026-02-28 19:41:53 -06:00
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Originally created by @prashmohan on GitHub (Sep 2, 2024).

Verified issue does not already exist?

  • I have searched and found no existing issue
  • I will be providing steps how to reproduce the bug (in most cases this will also mean uploading a demo budget file)

What happened?

When try to import a CSV file with transactions from my account, it shows me a red butter bar at the bottom claiming "Something internally went wrong. You may want to restart the app if anything looks wrong. Please report this as a new issue on Github.". I have tried refreshing the browser page, as well as restarting the docker app. I am not sure how I can get it to provide any additional logs that indicate what the issue is. FWIW I finished importing the details for 2 other accounts, and they seem to work fine.

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Firefox

Operating System

Mac OSX

Originally created by @prashmohan on GitHub (Sep 2, 2024). ### Verified issue does not already exist? - [X] I have searched and found no existing issue - [X] I will be providing steps how to reproduce the bug (in most cases this will also mean uploading a demo budget file) ### What happened? When try to import a CSV file with transactions from my account, it shows me a red butter bar at the bottom claiming "Something internally went wrong. You may want to restart the app if anything looks wrong. Please report this as a new issue on Github.". I have tried refreshing the browser page, as well as restarting the docker app. I am not sure how I can get it to provide any additional logs that indicate what the issue is. FWIW I finished importing the details for 2 other accounts, and they seem to work fine. ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Firefox ### Operating System Mac OSX
GiteaMirror added the needs infobug labels 2026-02-28 19:41:53 -06:00
GiteaMirror commented 2026-02-28 19:41:54 -06:00
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@MatissJanis commented on GitHub (Sep 2, 2024):

👋 Could you please share an example CSV file that is failing import? Without getting the file there is very little we could do to help here.

@MatissJanis commented on GitHub (Sep 2, 2024): 👋 Could you please share an example CSV file that is failing import? Without getting the file there is very little we could do to help here.
GiteaMirror commented 2026-02-28 19:41:54 -06:00
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@prashmohan commented on GitHub (Sep 2, 2024):

Attaching a sample CSV that causes this error. Note that this error only shows up when trying to import the CSV into this particular account. I previously setup 2 other accounts, if I try to import it to either of them they seem to parse fine.
error_screen
test.csv

@prashmohan commented on GitHub (Sep 2, 2024): Attaching a sample CSV that causes this error. Note that this error only shows up when trying to import the CSV into this particular account. I previously setup 2 other accounts, if I try to import it to either of them they seem to parse fine. ![error_screen](https://github.com/user-attachments/assets/25db63b8-8bdd-4a62-9fba-09ecc7ba1886) [test.csv](https://github.com/user-attachments/files/16841391/test.csv)
GiteaMirror commented 2026-02-28 19:41:54 -06:00
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@prashmohan commented on GitHub (Sep 3, 2024):

I added a "Payee" field with empty values in the CSV. This seemed to make the import tool happy for some reason. I still dont know why it was fine with the original format in the other accounts - the only thing I can think of is that this account is largely unpopulated (apart from linked transactions in the other accounts) and there is something special in the first import.

@prashmohan commented on GitHub (Sep 3, 2024): I added a "Payee" field with empty values in the CSV. This seemed to make the import tool happy for some reason. I still dont know why it was fine with the original format in the other accounts - the only thing I can think of is that this account is largely unpopulated (apart from linked transactions in the other accounts) and there is something special in the first import.
GiteaMirror commented 2026-02-28 19:41:55 -06:00
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@MatissJanis commented on GitHub (Sep 8, 2024):

What steps should I take to reproduce this on https://edge.actualbudget.org?

I tried creating a new account and import the file above. That worked OK.

@MatissJanis commented on GitHub (Sep 8, 2024): What steps should I take to reproduce this on https://edge.actualbudget.org? I tried creating a new account and import the file above. That worked OK.
GiteaMirror commented 2026-02-28 19:41:55 -06:00
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@MatissJanis commented on GitHub (Oct 2, 2024):

Closing due to lack of information

@MatissJanis commented on GitHub (Oct 2, 2024): Closing due to lack of information
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Reference: github-starred/actual#1371
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