[Bug]: Linking account using GoCardless fails when using Desktop app #1307

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GiteaMirror · 2026-02-28T19:39:46-06:00

GiteaMirror commented

2026-02-28 19:39:46 -06:00

Originally created by @deermo on GitHub (Aug 6, 2024).

Verified issue does not already exist?

I have searched and found no existing issue
I will be providing steps how to reproduce the bug (in most cases this will also mean uploading a demo budget file)

What happened?

After some issues, I tried to re-link one of my on-budget accounts using GoCardless. However, linking failed, but worked in the web version.

Setup:

Client version: v24.8.0 (macOS 14.5 (23F79))
Server version: v24.8.0 (PikaPods)
Budget running for about two months with a lot of categories and approx. 10 accounts

Here's what I did

Press "Link Account"
Press "Link bank account with GoCardless" (credentials had been entered before and were working).
Select "Germany"
Select "ING" as bank (however, failed using PayPal and ComDirect as well)
Press "Link bank in browser"
--> Wheel was spinning
--> Back to the form (Country/Bank) with error: "An error occurred while linking your account, sorry!"

The log from PikaPods gave:
{ "request": { "method": "POST", "url": "/api/v2/requisitions/", "headers": { "Accept": "application/json", "Content-Type": "application/json", "User-Agent": "Nordigen-Node-v2", "Authorization": "Bearer [REDACTED]", "Content-Length": "248", "Accept-Encoding": "gzip, compress, deflate, br", "Host": "bankaccountdata.gocardless.com", "Connection": "close" }, "body": { "redirect": "undefined/gocardless/link", "institution_id": "ING_INGDDEFF", "redirect_immediate": false, "account_selection": false, "user_language": "en", "agreement": "[REDACTED]", "reference": "[REDACTED]" } }, "response": { "status": 400, "statusText": "Bad Request", "headers": { "server": "nginx", "date": "Mon, 05 Aug 2024 16:44:35 GMT", "content-type": "application/json", "content-length": "121", "vary": "Accept, Accept-Language, Cookie", "allow": "GET, POST, HEAD, OPTIONS", "x-c-uuid": "[REDACTED]", "x-u-uuid": "[REDACTED]", "cache-control": "no-store", "x-frame-options": "DENY", "content-language": "en", "x-content-type-options": "nosniff", "referrer-policy": "same-origin", "x-backend-server": "ui", "x-response-bad-id": "True", "client-region": "DE", "cf-ipcountry": "", "strict-transport-security": "max-age=31556926; includeSubDomains;", "via": "1.1 google", "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000", "connection": "close" }, "data": { "redirect": "[Object]", "status_code": 400 } } }

The operators from PikaPods checked if the domain gocardless is reachable, and it was.

The issue has been discussed on Discord with @MatissJanis

My thoughts:

The issue only exisits in the Mac app, while it works in the web version
There is a "undefined" in the log from the server (see above, body->redirect), not sure if this could be part of the problem

Where are you hosting Actual?

Pikapods

What browsers are you seeing the problem on?

Desktop App (Electron)

Operating System

Mac OSX

Originally created by @deermo on GitHub (Aug 6, 2024). ### Verified issue does not already exist? - [X] I have searched and found no existing issue - [X] I will be providing steps how to reproduce the bug (in most cases this will also mean uploading a demo budget file) ### What happened? After some issues, I tried to re-link one of my on-budget accounts using GoCardless. However, linking failed, but worked in the web version. Setup: - Client version: v24.8.0 (macOS 14.5 (23F79)) - Server version: v24.8.0 (PikaPods) - Budget running for about two months with a lot of categories and approx. 10 accounts Here's what I did 1. Press "Link Account" 2. Press "Link bank account with GoCardless" (credentials had been entered before and were working). 3. Select "Germany" 4. Select "ING" as bank (however, failed using PayPal and ComDirect as well) 5. Press "Link bank in browser" --> Wheel was spinning --> Back to the form (Country/Bank) with error: "An error occurred while linking your account, sorry!" The log from PikaPods gave: `{ "request": { "method": "POST", "url": "/api/v2/requisitions/", "headers": { "Accept": "application/json", "Content-Type": "application/json", "User-Agent": "Nordigen-Node-v2", "Authorization": "Bearer [REDACTED]", "Content-Length": "248", "Accept-Encoding": "gzip, compress, deflate, br", "Host": "bankaccountdata.gocardless.com", "Connection": "close" }, "body": { "redirect": "undefined/gocardless/link", "institution_id": "ING_INGDDEFF", "redirect_immediate": false, "account_selection": false, "user_language": "en", "agreement": "[REDACTED]", "reference": "[REDACTED]" } }, "response": { "status": 400, "statusText": "Bad Request", "headers": { "server": "nginx", "date": "Mon, 05 Aug 2024 16:44:35 GMT", "content-type": "application/json", "content-length": "121", "vary": "Accept, Accept-Language, Cookie", "allow": "GET, POST, HEAD, OPTIONS", "x-c-uuid": "[REDACTED]", "x-u-uuid": "[REDACTED]", "cache-control": "no-store", "x-frame-options": "DENY", "content-language": "en", "x-content-type-options": "nosniff", "referrer-policy": "same-origin", "x-backend-server": "ui", "x-response-bad-id": "True", "client-region": "DE", "cf-ipcountry": "", "strict-transport-security": "max-age=31556926; includeSubDomains;", "via": "1.1 google", "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000", "connection": "close" }, "data": { "redirect": "[Object]", "status_code": 400 } } }` The operators from PikaPods checked if the domain gocardless is reachable, and it was. The issue has been discussed on [Discord](https://discord.com/channels/937901803608096828/1269730095741009930/1269730095741009930) with @MatissJanis My thoughts: - The issue only exisits in the Mac app, while it works in the web version - There is a "undefined" in the log from the server (see above, body->redirect), not sure if this could be part of the problem ### Where are you hosting Actual? Pikapods ### What browsers are you seeing the problem on? Desktop App (Electron) ### Operating System Mac OSX

GiteaMirror added the electron bank sync bug labels 2026-02-28 19:39:46 -06:00

GiteaMirror closed this issue

2026-02-28 19:39:47 -06:00

GiteaMirror commented

2026-02-28 19:39:48 -06:00

@helibom commented on GitHub (Aug 6, 2024):

I'd like to add that I'm experiencing the same bug.
I'm using the Electron app, as I can't sign up for the web app. I use Fly.io for hosting the server.

Client version: v24.8.0 (Windows 11)
Server version: v24.8.0 (Fly.io)
Recently installed the Electron app and deployed latest image on Fly.io, as per documentation.

Here's what I did:

Press "Link Account"
Press "Link bank account with GoCardless" (credentials had been entered before).
Select "Sweden"
Select "Skandia Banken" as bank (however, failed using "SEB Kort Bank AB" as well)
Press "Link bank in browser"
--> Wheel was spinning
--> Back to the form (Country/Bank) with error: "An error occurred while linking your account, sorry!"

Where are you hosting Actual?

Fly.io

What browsers are you seeing the problem on?

Electron Desktop App

Operating System

Windows 11

Excerpt from Fly.io logs

Error /gocardless/create-web-token h [AxiosError]: Request failed with status code 400
  at te (file:///app/node_modules/nordigen-node/dist/index.esm.js:13:914)
  at IncomingMessage.<anonymous> (file:///app/node_modules/nordigen-node/dist/index.esm.js:17:16315)
  at IncomingMessage.emit (node:events:529:35)
  at endReadableNT (node:internal/streams/readable:1400:12)
  at process.processTicksAndRejections (node:internal/process/task_queues:82:21) {
code: 'ERR_BAD_REQUEST',
config: {
<...>

@helibom commented on GitHub (Aug 6, 2024): I'd like to add that I'm experiencing the same bug. I'm using the Electron app, as I can't sign up for the web app. I use Fly.io for hosting the server. Client version: v24.8.0 (Windows 11) Server version: v24.8.0 (Fly.io) Recently installed the Electron app and deployed latest image on Fly.io, as per documentation. Here's what I did: 1. Press "Link Account" 2. Press "Link bank account with GoCardless" (credentials had been entered before). 3. Select "Sweden" 4. Select "Skandia Banken" as bank (however, failed using "SEB Kort Bank AB" as well) 5. Press "Link bank in browser" --> Wheel was spinning --> Back to the form (Country/Bank) with error: "An error occurred while linking your account, sorry!" ### Where are you hosting Actual? Fly.io ### What browsers are you seeing the problem on? Electron Desktop App ### Operating System Windows 11 ### Excerpt from Fly.io logs ```shell Error /gocardless/create-web-token h [AxiosError]: Request failed with status code 400 at te (file:///app/node_modules/nordigen-node/dist/index.esm.js:13:914) at IncomingMessage.<anonymous> (file:///app/node_modules/nordigen-node/dist/index.esm.js:17:16315) at IncomingMessage.emit (node:events:529:35) at endReadableNT (node:internal/streams/readable:1400:12) at process.processTicksAndRejections (node:internal/process/task_queues:82:21) { code: 'ERR_BAD_REQUEST', config: { <...> ```

GiteaMirror commented

2026-02-28 19:39:48 -06:00

@MikesGlitch commented on GitHub (Aug 7, 2024):

I've fixed it here: https://github.com/actualbudget/actual/pull/3212
Downloads: https://github.com/actualbudget/actual/actions/runs/10285705452

Could someone give it a quick check?

@MikesGlitch commented on GitHub (Aug 7, 2024): I've fixed it here: https://github.com/actualbudget/actual/pull/3212 Downloads: https://github.com/actualbudget/actual/actions/runs/10285705452 Could someone give it a quick check?

GiteaMirror commented

2026-02-28 19:39:48 -06:00

@deermo commented on GitHub (Aug 7, 2024):

Thank you, @MikesGlitch! Just tested it, and now it works on my MacBook.

@deermo commented on GitHub (Aug 7, 2024): Thank you, @MikesGlitch! Just tested it, and now it works on my MacBook.