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[GH-ISSUE #7333] [Bug]: SimpleFIN "upgrading connection" needs to be surfaced as an error #117433

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opened 2026-06-11 12:35:16 -05:00 by GiteaMirror · 4 comments
GiteaMirror commented 2026-06-11 12:35:16 -05:00
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Originally created by @thieman on GitHub (Mar 30, 2026).
Original GitHub issue: https://github.com/actualbudget/actual/issues/7333

What happened?

I have an account in SimpleFIN that is showing "We are upgrading this connection. Please wait..." The problem is that this account has been stuck in this state for 6 weeks. I wasn't aware of this because Actual does not surface an error during bank sync, and keeps showing the green sync dot next to the account. This error state needs to be communicated to the user so that they know their data is incomplete.

How can we reproduce the issue?

Not sure how to reproduce, requires SimpleFIN account in a particular broken state

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Chrome

Operating System

Linux

Originally created by @thieman on GitHub (Mar 30, 2026). Original GitHub issue: https://github.com/actualbudget/actual/issues/7333 ### What happened? I have an account in SimpleFIN that is showing "We are upgrading this connection. Please wait..." The problem is that this account has been stuck in this state for 6 weeks. I wasn't aware of this because Actual does not surface an error during bank sync, and keeps showing the green sync dot next to the account. This error state needs to be communicated to the user so that they know their data is incomplete. ### How can we reproduce the issue? Not sure how to reproduce, requires SimpleFIN account in a particular broken state ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Chrome ### Operating System Linux
GiteaMirror commented 2026-06-11 12:35:17 -05:00
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@bpaulien commented on GitHub (Apr 16, 2026):

I have 2 accounts in a similar status. I have seen it, because one of my accounts requires re-authentication every time I update, so I'm on SimpleFin site often. But I can definitely see how this could be a major issue if you're not on the site as often as I'm required to be.

<!-- gh-comment-id:4259911176 --> @bpaulien commented on GitHub (Apr 16, 2026): I have 2 accounts in a similar status. I have seen it, because one of my accounts requires re-authentication every time I update, so I'm on SimpleFin site often. But I can definitely see how this could be a major issue if you're not on the site as often as I'm required to be.
GiteaMirror commented 2026-06-11 12:35:17 -05:00
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@TheITRx commented on GitHub (May 30, 2026):

same here.

<!-- gh-comment-id:4584339673 --> @TheITRx commented on GitHub (May 30, 2026): same here.
GiteaMirror commented 2026-06-11 12:35:17 -05:00
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@matt-fidd commented on GitHub (May 30, 2026):

Can anyone share the SimpleFIN response that we could use to detect this state please?

<!-- gh-comment-id:4584554347 --> @matt-fidd commented on GitHub (May 30, 2026): Can anyone share the SimpleFIN response that we could use to detect this state please?
GiteaMirror commented 2026-06-11 12:35:18 -05:00
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@stratacast commented on GitHub (Jun 9, 2026):

Can anyone share the SimpleFIN response that we could use to detect this state please?

Can you give some more detail? I ran into this issue too. I have the connection for my bank working with one account, set up another SimpleFin to use with another user with the same institution and am encountering this problem. The message I get back is:

Connection maintenance

We are upgrading this connection.
Please try again later.

<!-- gh-comment-id:4664903614 --> @stratacast commented on GitHub (Jun 9, 2026): > Can anyone share the SimpleFIN response that we could use to detect this state please? Can you give some more detail? I ran into this issue too. I have the connection for my bank working with one account, set up another SimpleFin to use with another user with the same institution and am encountering this problem. The message I get back is: Connection maintenance We are upgrading this connection. Please try again later.
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Reference: github-starred/actual#117433