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[GH-ISSUE #3210] [Bug]: Linking account using GoCardless fails when using Desktop app #115685

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opened 2026-06-11 07:35:31 -05:00 by GiteaMirror · 0 comments
GiteaMirror commented 2026-06-11 07:35:31 -05:00
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Originally created by @deermo on GitHub (Aug 6, 2024).
Original GitHub issue: https://github.com/actualbudget/actual/issues/3210

Verified issue does not already exist?

  • I have searched and found no existing issue
  • I will be providing steps how to reproduce the bug (in most cases this will also mean uploading a demo budget file)

What happened?

After some issues, I tried to re-link one of my on-budget accounts using GoCardless. However, linking failed, but worked in the web version.

Setup:

  • Client version: v24.8.0 (macOS 14.5 (23F79))
  • Server version: v24.8.0 (PikaPods)
  • Budget running for about two months with a lot of categories and approx. 10 accounts

Here's what I did

  1. Press "Link Account"
  2. Press "Link bank account with GoCardless" (credentials had been entered before and were working).
  3. Select "Germany"
  4. Select "ING" as bank (however, failed using PayPal and ComDirect as well)
  5. Press "Link bank in browser"
    --> Wheel was spinning
    --> Back to the form (Country/Bank) with error: "An error occurred while linking your account, sorry!"

The log from PikaPods gave:
{ "request": { "method": "POST", "url": "/api/v2/requisitions/", "headers": { "Accept": "application/json", "Content-Type": "application/json", "User-Agent": "Nordigen-Node-v2", "Authorization": "Bearer [REDACTED]", "Content-Length": "248", "Accept-Encoding": "gzip, compress, deflate, br", "Host": "bankaccountdata.gocardless.com", "Connection": "close" }, "body": { "redirect": "undefined/gocardless/link", "institution_id": "ING_INGDDEFF", "redirect_immediate": false, "account_selection": false, "user_language": "en", "agreement": "[REDACTED]", "reference": "[REDACTED]" } }, "response": { "status": 400, "statusText": "Bad Request", "headers": { "server": "nginx", "date": "Mon, 05 Aug 2024 16:44:35 GMT", "content-type": "application/json", "content-length": "121", "vary": "Accept, Accept-Language, Cookie", "allow": "GET, POST, HEAD, OPTIONS", "x-c-uuid": "[REDACTED]", "x-u-uuid": "[REDACTED]", "cache-control": "no-store", "x-frame-options": "DENY", "content-language": "en", "x-content-type-options": "nosniff", "referrer-policy": "same-origin", "x-backend-server": "ui", "x-response-bad-id": "True", "client-region": "DE", "cf-ipcountry": "", "strict-transport-security": "max-age=31556926; includeSubDomains;", "via": "1.1 google", "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000", "connection": "close" }, "data": { "redirect": "[Object]", "status_code": 400 } } }

The operators from PikaPods checked if the domain gocardless is reachable, and it was.

The issue has been discussed on Discord with @MatissJanis

My thoughts:

  • The issue only exisits in the Mac app, while it works in the web version
  • There is a "undefined" in the log from the server (see above, body->redirect), not sure if this could be part of the problem

Where are you hosting Actual?

Pikapods

What browsers are you seeing the problem on?

Desktop App (Electron)

Operating System

Mac OSX

Originally created by @deermo on GitHub (Aug 6, 2024). Original GitHub issue: https://github.com/actualbudget/actual/issues/3210 ### Verified issue does not already exist? - [X] I have searched and found no existing issue - [X] I will be providing steps how to reproduce the bug (in most cases this will also mean uploading a demo budget file) ### What happened? After some issues, I tried to re-link one of my on-budget accounts using GoCardless. However, linking failed, but worked in the web version. Setup: - Client version: v24.8.0 (macOS 14.5 (23F79)) - Server version: v24.8.0 (PikaPods) - Budget running for about two months with a lot of categories and approx. 10 accounts Here's what I did 1. Press "Link Account" 2. Press "Link bank account with GoCardless" (credentials had been entered before and were working). 3. Select "Germany" 4. Select "ING" as bank (however, failed using PayPal and ComDirect as well) 5. Press "Link bank in browser" --> Wheel was spinning --> Back to the form (Country/Bank) with error: "An error occurred while linking your account, sorry!" The log from PikaPods gave: `{ "request": { "method": "POST", "url": "/api/v2/requisitions/", "headers": { "Accept": "application/json", "Content-Type": "application/json", "User-Agent": "Nordigen-Node-v2", "Authorization": "Bearer [REDACTED]", "Content-Length": "248", "Accept-Encoding": "gzip, compress, deflate, br", "Host": "bankaccountdata.gocardless.com", "Connection": "close" }, "body": { "redirect": "undefined/gocardless/link", "institution_id": "ING_INGDDEFF", "redirect_immediate": false, "account_selection": false, "user_language": "en", "agreement": "[REDACTED]", "reference": "[REDACTED]" } }, "response": { "status": 400, "statusText": "Bad Request", "headers": { "server": "nginx", "date": "Mon, 05 Aug 2024 16:44:35 GMT", "content-type": "application/json", "content-length": "121", "vary": "Accept, Accept-Language, Cookie", "allow": "GET, POST, HEAD, OPTIONS", "x-c-uuid": "[REDACTED]", "x-u-uuid": "[REDACTED]", "cache-control": "no-store", "x-frame-options": "DENY", "content-language": "en", "x-content-type-options": "nosniff", "referrer-policy": "same-origin", "x-backend-server": "ui", "x-response-bad-id": "True", "client-region": "DE", "cf-ipcountry": "", "strict-transport-security": "max-age=31556926; includeSubDomains;", "via": "1.1 google", "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000", "connection": "close" }, "data": { "redirect": "[Object]", "status_code": 400 } } }` The operators from PikaPods checked if the domain gocardless is reachable, and it was. The issue has been discussed on [Discord](https://discord.com/channels/937901803608096828/1269730095741009930/1269730095741009930) with @MatissJanis My thoughts: - The issue only exisits in the Mac app, while it works in the web version - There is a "undefined" in the log from the server (see above, body->redirect), not sure if this could be part of the problem ### Where are you hosting Actual? Pikapods ### What browsers are you seeing the problem on? Desktop App (Electron) ### Operating System Mac OSX
GiteaMirror added the electronbug labels 2026-06-11 07:35:35 -05:00
GiteaMirror added the bank sync label 2026-06-11 07:38:27 -05:00
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Reference: github-starred/actual#115685
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