🔧 updated github issue template to hopefully reduce the amount of support (#2548)

* 🔧 updated github issue template to hopefully reduce the amount of support

* Release notes
This commit is contained in:
Matiss Janis Aboltins
2024-04-04 19:34:09 +01:00
committed by GitHub
parent 66dc593fa5
commit b356004f68
3 changed files with 20 additions and 20 deletions

View File

@@ -8,6 +8,13 @@ body:
attributes:
value: |
Thanks for taking the time to fill out this bug report! Please ensure you provide as much information as possible to better assist in confirming and identifying a fix for the bug.
- type: markdown
id: intro-md
attributes:
value: |
**IMPORTANT:** we use Github Issues only for BUG REPORTS and FEATURE REQUESTS. If you are looking for help/support - please reach out to the [community on Discord](https://discord.gg/pRYNYr4W5A). All non-bug and non-feature-request issues will be closed.
**Bank-sync problems (SimpleFin / GoCardless)?** Reach out via the [community Discord](https://discord.gg/pRYNYr4W5A) first and open an issue only if the community deems the issue to be a legitimate bug in Actual.
- type: checkboxes
id: existing-issue
attributes:
@@ -16,20 +23,10 @@ body:
options:
- label: 'I have searched and found no existing issue'
required: true
- label: 'I will be providing steps how to reproduce the bug (in most cases this will also mean uploading a demo budget file)'
required: true
validations:
required: true
- type: checkboxes
id: bank-sync-issue
attributes:
label: 'Is this related to GoCardless, Simplefin or another bank-sync provider?'
description: 'Most issues with bank-sync providers are due to a lack of a custom bank-mapper (i.e. payee or other fields not coming through). In such cases you can create a custom bank mapper in [actual-server](https://github.com/actualbudget/actual-server/blob/master/src/app-gocardless/README.md) repository. Other likely issue is misconfigured server - in which case please reach out via the [community Discord](https://discord.gg/pRYNYr4W5A) to get support.'
options:
- label: 'I have checked my server logs and could not see any errors there'
- label: 'I will be attaching my server logs to this issue'
- label: 'I will be attaching my client-side (browser) logs to this issue'
- label: 'I understand that this issue will be automatically closed if insufficient information is provided'
validations:
required: false
- type: textarea
id: what-happened
attributes:
@@ -39,13 +36,6 @@ body:
value: 'A bug happened!'
validations:
required: true
- type: textarea
id: errors-received
attributes:
label: 'What error did you receive?'
description: 'If you received an error or a message on the screen, please provide that here.'
validations:
required: false
- type: markdown
id: env-info
attributes:
@@ -59,6 +49,7 @@ body:
- Locally via Yarn
- Docker
- Fly.io
- Pikapods
- NAS
- Desktop App (Electron)
- Other